Magic Products Magic Connector FAIL

Discussion in 'MacBook Pro' started by 86nji, Feb 4, 2013.

  1. 86nji, Feb 4, 2013
    Last edited: Feb 5, 2013

    macrumors member


    Nov 22, 2012
    Hi guys,

    Magic Products, I paid for a bt keyboard and track pad connector nearly 3 weeks ago, after 4 separate attempts to make contact there was no response. I was then for no reason and without my consent refunded nearly 3 WEEKS later, so what was the point of me buying one. I have wasted hours of my time and effort on this issue and feel the people responsible for this are totally selfish, so now I am without a connector, and still, after 3 weeks I have not even been given the privilege of speaking to them. Do yourselves a favour and start behaving like any company should, outrageous.

  2. macrumors 65816


    Oct 10, 2011
    Ok don't tell us what company or anything , keep posts like this coming we need more informative insight on this ..... ......
  3. thread starter macrumors member


    Nov 22, 2012
  4. macrumors 65816


    Sep 7, 2004
    Salt Lake
    For all the trouble it's worth trying to find a deal, you'd better just stick with Apple products. They just work which is 'magic':cool:

    Not trying to be a jerk or anything, just over my technical experience, stick with high name brand items, not no Chinese knock offs.
  5. thread starter macrumors member


    Nov 22, 2012
  6. macrumors 68040

    Oct 21, 2012
    Seems pretty clear to me?

    If you want something like that, get the Magic Wand from 12South. That's quite clearly who they stole this idea from.
  7. thread starter macrumors member


    Nov 22, 2012
    ok, so when someone doesn't see that and then emails you 4 times in a row asking questions you don't ignore them and refund you answer the $%&*@£! question, I'm glad I made the thread its what they deserve.
  8. macrumors 6502a

    Feb 4, 2013
    I can certainly understand your frustration as a consumer, but if your goal was to get the word out about a questionable merchant, there are more attention getting ways to title the thread and word your issue.

    Poor Experience with Magic Products (Accessories)

    Or similar.

    If your goal is just to vent about the poor experience, you're better off sending them (more) angry emails.
  9. macrumors regular


    Dec 20, 2011
    Los Angeles
    I ordered one about a week ago and have had no response from the company saying the order is confirmed, no shipping notice, no back order email, nothing.

    Just happened to visit their page again and see this on the store page

    Pretty crappy to take peoples money but not inform them that there is a delay of unknown length.
  10. hfg
    macrumors 68040


    Dec 1, 2006
    Cedar Rapids, IA. USA
    Pretty hard to understand how they can't keep up with production ... that tray holder is just a slab of aluminum with a 1/4" bend at one edge and 6 magnets stuck on. Mine didn't last very long before the magnets lost their stick on the tray side (they stuck to the keyboard and trackpad fine). I think I may have finally just thrown it away ... it was the worst tray of that kind I have tried.

    The Magic Wand works much better for me ... but my favorite is the "Clique" from Henge Docks:

    I would buy either of those over the "Magic Connector".
  11. thread starter macrumors member


    Nov 22, 2012
    Well, I don't want to ruin them but I do want them to know you don't ignore people it makes them feel bad the clique you can only position the trackpad on one side, huge design floor. God I have had a by keyboard and track for ages and they are pretty much useless without a connector!

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