Mail.app frustrations!

Discussion in 'Mac Help/Tips' started by blackpeter, Oct 29, 2002.

  1. blackpeter macrumors 6502a

    Joined:
    Aug 14, 2001
    #1
    OK, so in my attempt to renounce all that is Microsoft, I've moved from Entourage X to Mail. I LOVE the junk-mail features, but I'm getting frustrated by it's sluggishness.

    Sometimes I get a spinning beachball just for trying to look at a piece of mail. It can take 10+ seconds just to open mail containing HTML. This never use to happened with Entourage.

    Can anyone explain this? What's going on here?
     
  2. MacBandit macrumors 604

    MacBandit

    Joined:
    Aug 9, 2002
    Location:
    Springfield, OR (Home of the Simpsons)
    #2
    Re: Mail.app frustrations!

    Not enough information. Please let us know what model of computer, what version of OSX you have, how much ram, etc..

    Mail didn't work slow even on my old B/W G3 400 with 10.1.5. So we need to find the culprite.
     
  3. blackpeter thread starter macrumors 6502a

    Joined:
    Aug 14, 2001
    #3
    OK...

    G4/533
    768MB RAM
    10.2.1

    Mail didn't act this way in 10.1, so (to day the least) Jaguar is really frustrating me. I'm convinced that they changed the beachball to make it prettier because we'd be seeing a lot more of it... ;)
     
  4. MacBandit macrumors 604

    MacBandit

    Joined:
    Aug 9, 2002
    Location:
    Springfield, OR (Home of the Simpsons)
    #4
    Yea that's funny. You know as well as I do that 10.2 is faster and more stable.

    Have you ever repaired permissions or ran fsck -y?
     
  5. blackpeter thread starter macrumors 6502a

    Joined:
    Aug 14, 2001
    #5
    Repaired permissions? Yes. But haven't done a fsck-y. Can you explain how to do this?

    Thanks!
     
  6. Rower_CPU Moderator emeritus

    Rower_CPU

    Joined:
    Oct 5, 2001
    Location:
    San Diego, CA
    #6
    fsck -y

    Reboot your machine into single user mode (hold down command + s). Once you get a command prompt, type "fsck-y" without the quotes. It will flash up some text as it performs tests on your boot disk. When it finishes, it will give you one of two messages: "DiskName appears to be OK" or "File System was modified". If you get the latter, you need to rerun it until you get the first message.

    Type "reboot", without quotes, when you're done to restart the machine.
     
  7. RBMaraman macrumors 65816

    RBMaraman

    Joined:
    Jul 25, 2002
    Location:
    Prospect, KY
    #7
    Re: fsck -y

    I tried to run "fsck-y" on my iBook (specs are in my signature), and when I pressed enter it said invalid command. I looked at some of the text on the screen, and one option was to type "/sbin/fsck-y". Should I run that?

    [EDIT] I'm an idiot...I just figured out that I forgot to put a space between the k and the -. It worked fine. Sorry! [EDIT]
     
  8. Rower_CPU Moderator emeritus

    Rower_CPU

    Joined:
    Oct 5, 2001
    Location:
    San Diego, CA
    #8
    Re: Re: fsck -y

    Yes, go ahead and type the full path.

    There is also some debate as to whether you should add the "-y" option. It simply represses any error messages or user queries that fsck encounters. If you want to watch every little thing that it's doing, don't add the "-y". Personally, I think it's fine, but that's your call.
     
  9. blackpeter thread starter macrumors 6502a

    Joined:
    Aug 14, 2001
    #9
    Still having Mail problems. Here's the issue:

    -When opening mail that contains large picture files or html, it takes sometimes 10-15 seconds while "Getting Message:"

    This happens after I've already viewed these messages, so it's not taking that long because it's getting it from the server. The message should already be on my drive, but mail.app takes forever to pull it up. The same messages come right up in Entourage.

    I called AppleCare and explained the issue to them, and they had me send them test emails. They experienced the exact same problems when using Entourage and Mail. Entourage pulls the message right up (imbedded pictures, html, and all) while Mail gave them a 10 second spinnng beachball before pulling up the same message.

    Has anyone here experienced the same problems?

    PS: When asked what email program she used, the AppleCare tech told me: Entourage X!

    quote: "Well, you have to remember that the Mail app is our free software. We're always trying to improve it. But Entourage is just a much more sophisticated program. It's a lot better than Mail."

    ...wow. I've never heard an Apple rep talk down about one of their own apps. Maybe I should "switch" back, to Microsoft Entourage! :rolleyes:
     
  10. alex_ant macrumors 68020

    alex_ant

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    Feb 5, 2002
    Location:
    All up in your bidness
    #10
    I love how fixing permissions is treated like the magical elixir that will cure all Mac ills. The fact is that Mail.app just doesn't have a terribly great HTML rendering engine, and the bigger and more complex the page, the longer it will take to render.
     
  11. Rower_CPU Moderator emeritus

    Rower_CPU

    Joined:
    Oct 5, 2001
    Location:
    San Diego, CA
    #11
    Since you can't rebuild the desktop anymore, and zapping the PRAM doesn't do much, we need to have a new "ace-in-the-hole" that we can do to make us feel like we're fixing our machines. ;)
     
  12. blackpeter thread starter macrumors 6502a

    Joined:
    Aug 14, 2001
    #12
    There. Finally something that makes sense. Thank you Alex! ;)
     
  13. MacBandit macrumors 604

    MacBandit

    Joined:
    Aug 9, 2002
    Location:
    Springfield, OR (Home of the Simpsons)
    #13
    It's just that fixing permissions HAS fixed so many problems that it is always good to check that someone has tried it. Always do the basics first.

    Where did you get your info about the HTML rendering in Mail?
     
  14. alex_ant macrumors 68020

    alex_ant

    Joined:
    Feb 5, 2002
    Location:
    All up in your bidness
    #14
    Mainly first-hand experience with HTML spam. Obviously no one outside Apple has seen the Mail.app source code, but it just seems a lot more likely that the rendering engine of Mail.app is inefficient than that there is a mysterious interaction with the permissions of a few files on disk... I mean, I know OS X is quirky, but it's not THAT quirky... usually. :)
     
  15. MacBandit macrumors 604

    MacBandit

    Joined:
    Aug 9, 2002
    Location:
    Springfield, OR (Home of the Simpsons)
    #15
    I know where your coming from and based on what I have seen I would have to agree that there is something wrong with Mail.

    On the other hand you can not deny that it is always good to cover the basics if they are easy to perform no matter how unlikely they are to cure the problem.
     

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