Mail doesn't start! Help needed!

Discussion in 'Mac Apps and Mac App Store' started by Mr MacBlue, Mar 18, 2006.

  1. Mr MacBlue macrumors newbie

    Mr MacBlue

    Joined:
    Sep 16, 2005
    #1
    Hello,
    after installing the last two security updates, my Mail programme doesn't start. The icon jumps up and down, but then nothing happened. :confused:
    I had a similar problem with the Help Viewer, so I cleaned the cache in my home folder, but that didn't help. I restarted my Mac, but this didn't lead to a success.
    Interestingly, I can't start Mail from my admin account neither.
    My Mac is an iBook G4 with the latest updates installed. If you need any further information, I can post the crash report which seems rather long.

    Any help is highly appreciated. Thanks in advance.
     
  2. Mitthrawnuruodo Moderator emeritus

    Mitthrawnuruodo

    Joined:
    Mar 10, 2004
    Location:
    Bergen, Norway
    #2
    Dp you have any Mail plugins, aka bundles, installed. Since you say your Admin account is affected too, I would start looking in /Library/Mail/ and see if there's a Bundles folder there.

    Does all other apps (in particular Apple's own) behave like they should? On rare occasions missing or corrupt fonts might cause this behaviour. Have you recently (i.e. before the last reboot before the problem occurred) disabled or deleted any fonts?

    And just to be on the sure side: Have you done the usual mumbo jumbo™, repairing permissions and such? :)
     
  3. Mr MacBlue thread starter macrumors newbie

    Mr MacBlue

    Joined:
    Sep 16, 2005
    #3
    Thanks for your quick reply Mitthrawnuruodo.

    I have not installed a Mail plugin.
    iCal, the adressbook are also affected.
    Firfox, Opera, Safari, Quicktime, Office 2004, Dashboard are applications that work just fine

    1) Yesterday, I rebooted the iBook after installing the security update, then I used MacJanitor (weekly tasks). Afterwards, my Mac (and myself) went to sleep for the night. In the morning, the problem occured for the first time.
    2) I repaired permissions and rebooted. That didn't help.
    3) I cleaned the cache, nothing.
    4) There are no bundles in the Mail folder in Macintosh/library...
    5) There are folders (like my Pop-account) in user/library/mail
    6) Crash reporter says the following, maybe it helps to sort out the problem (it doesn't say anything to me at all). Sorry it's rather long, but I can't figure which part of it may be important.

    Host Name: iBook-G4
    Date/Time: 2006-03-18 12:34:03.466 +0100
    OS Version: 10.4.5 (Build 8H14)
    Report Version: 4

    Command: Mail
    Path: /Applications/Mail.app/Contents/MacOS/Mail
    Parent: WindowServer [56]

    Version: 2.0.7 (746.2)

    PID: 536
    Thread: 0

    Exception: EXC_BAD_ACCESS (0x0001)
    Codes: KERN_INVALID_ADDRESS (0x0001) at 0x95b4368c

    Thread 0 Crashed:
    0 libobjc.A.dylib 0x909bd8d8 classHash + 20
    1 libobjc.A.dylib 0x909bbcec NXHashGet + 44
    2 libobjc.A.dylib 0x909be85c look_up_class + 108
    3 libobjc.A.dylib 0x909c09ac _objc_register_category + 40
    4 libobjc.A.dylib 0x909bdb9c _objc_read_categories_from_image + 136
    5 libobjc.A.dylib 0x909bb280 map_images + 656
    6 dyld 0x8fe0f8b4 ImageLoaderMachO::doNotification(dyld_image_mode, unsigned, dyld_image_info const*) + 108
    7 dyld 0x8fe03a38 dyld::notifyAdding(std::vector<ImageLoader*, std::allocator<ImageLoader*> >&) + 260
    8 dyld 0x8fe0d8f4 ImageLoader::runInitializers(ImageLoader::LinkContext const&) + 80
    9 dyld 0x8fe030a0 dyld::initializeMainExecutable() + 92
    10 com.apple.mail 0x0000229c 0x1000 + 4764
    11 com.apple.mail 0x0000236c 0x1000 + 4972
    12 com.apple.mail 0x000a4940 0x1000 + 670016

    Thread 0 crashed with PPC Thread State 64:
    srr0: 0x00000000909bd8d8 srr1: 0x000000000200f030 vrsave: 0x0000000000000000
    cr: 0x88008442 xer: 0x0000000000000000 lr: 0x00000000909bbcec ctr: 0x00000000909bd8c4
    r0: 0x00000000909be85c r1: 0x00000000bffff370 r2: 0x00000000004014f0 r3: 0x0000000000000000
    r4: 0x0000000095b4368c r5: 0x0000000000000000 r6: 0x00000000a28f12dc r7: 0x00000000a28dc5a0
    r8: 0x00000000a28de88c r9: 0x0000000000000000 r10: 0x00000000ffffff9f r11: 0x00000000a09ba62c
    r12: 0x00000000909bd8c4 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000
    r16: 0x0000000000000000 r17: 0x0000000000000000 r18: 0x0000000000000000 r19: 0x0000000000000000
    r20: 0x0000000000000000 r21: 0x0000000000000000 r22: 0x00000000bffffb60 r23: 0x00000000bffffc08
    r24: 0x00000000a09baff8 r25: 0x0000000000000000 r26: 0x0000000000000000 r27: 0x00000000bffff410
    r28: 0x00000000004014a0 r29: 0x0000000000000000 r30: 0x00000000a09ba220 r31: 0x00000000909be808

    Binary Images Description:
    0x1000 - 0x198fff com.apple.mail 2.0.7 (746.2) /Applications/Mail.app/Contents/MacOS/Mail
    0x8fe00000 - 0x8fe54fff dyld 44.2 /usr/lib/dyld
    0x90000000 - 0x901b3fff libSystem.B.dylib /usr/lib/libSystem.B.dylib
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    0x90371000 - 0x906aefff com.apple.CoreGraphics 1.256.33 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
    0x9073a000 - 0x90813fff com.apple.CoreFoundation 6.4.4 (368.25) /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
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    0x91af4000 - 0x91b11fff libJPEG.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
    0x91b16000 - 0x91b85fff libJP2.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
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  4. Mr MacBlue thread starter macrumors newbie

    Mr MacBlue

    Joined:
    Sep 16, 2005
    #4
    ImageIO.framework/Versions/A/Resources/libGIF.dylib
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  5. Mitthrawnuruodo Moderator emeritus

    Mitthrawnuruodo

    Joined:
    Mar 10, 2004
    Location:
    Bergen, Norway
    #5
    I'm not too good with those crash logs myself, and nothing obvious (to me) screams "Here is is!" at me. :eek:

    When more apps are affected and all Apple's own, I suspect it might be due to a font issue. Open Font Book and look for disabled or corrupt fonts. Especially some of the system fonts, especially Helvetica, according to Apple Support, or some of those listed as Essential.
     
  6. Mr MacBlue thread starter macrumors newbie

    Mr MacBlue

    Joined:
    Sep 16, 2005
    #6
    Thanks for your help.
    Because I had some time and also needed to check my mails, I decided to reinstall OS X with all bundles, and now everything works fine.
     
  7. Mitthrawnuruodo Moderator emeritus

    Mitthrawnuruodo

    Joined:
    Mar 10, 2004
    Location:
    Bergen, Norway
    #7
    Well, that will usually solve any problem... ;)

    Glad to hear it worked out fine...
     

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