In the first week of November I decided to jump on some of the discounts prices on the outgoing Dual Processor G5s to finally make the switch to Apple. So I buy the G5 and am extremely excited to finally make the switch, but to my horror on the very first night I am experiencing the beep, chirp, and high-pitched whine inherent to all G5s. I knew that this was a problem in the Rev. A models, but I assumed that it had been fixed by now. So anyways, I bring the computer into the Apple Store 3 days later to have them check it out and see if a new psu would make it quiet. While at the genius bar I can hear it making the noises just fine, but the genius can't hear a thing. So he checks it in, and later that night (after I got home from work) they call me and tell me that every G5 in the store makes the exact same sound as mine and that there is nothing they can do about it since the sound is normal. Since I feel like the sound is anything but normal, I bring the computer to another Apple store in my area the very next morning. They seem to be much more concerned about my problem and take the computer in to look at it. Well after a week I haven't gotten a call from them, so I call and they say that it's ready to pick up. When I go to pick it up they tell me that they can hear it on all of the Dual G5s in the store, but NOT on mine. I ask the guy if he can hear it on the Dual 2.7 G5 nearby and he says yes, but he cannot hear it on my Dual 2.0 G5. To me the volume of the beep/chirp/whine is the same on both computers. And the fact that another apple store already told me that they could hear it the same on mine as on all of the others makes me a little mad at the fact that he was probably lying to me. I then notice that there are numerous large scratches all of the chassis and side panel of the G5. It was never transported out of its box, on for probably less than 12 hours, and in absolutely perfect condition when I brought it in. So I tell them that they scratched it up pretty badly when they were looking at it, and the genius agrees and tells me that he will give me a repair number to have it fixed, but that I should bring it to another apple store to see if they can hear the noise. I agree, and he writes me a repair number and reads me what it says in the computer so that I can confirm that it will tell the other apple store to replace the case. Well, I go home that day and read up on the problem, and realize that it is basically unfixable. So I bring the computer back the next day to the same apple store and I am the second person in line. The only genius helping people so far is the same one that was there the day before. He helps the girl who wasi infront of me, and when they finish he calls the person whose name was after mine. He proceeds to call 4-5 people whose names are listed after mine, until after an hour another genius comes up and calls my name. I give that genius my repair number and tell him that I just decided to have the case replaced here since the problem can't be fixed anyways. He tells me that the repair number isn't for anything, and says nothing about replacing the case. So at this point I point at the genius who helped me the day before and start telling this genius what the other one said, and the one from the day before after a bit of arguing admits that he said that and that he gave me the repair number and they agree to replace the case. They give me an eta of 10 days. So as of today it's been 10 days, and I get a message on my voicemail from the store telling me that they don't have any cases to replace mine with and that they don't know if they ever will order anymore. But they do HAPPEN to order some more they will call me to get it replaced. I tried calling applecare to complain, but I didn't get the message until after 6pm and they were closed. So basically they are telling me that they refuse to order a new case for me to replace the one that they themselves damaged, and will only replace it if they ever happen to have an extra one laying around. So first of all it is my personal opinion that the beep/chirp/whine inherent to varying degrees in all dual processor G5s makes them inherently defective (although my dad can't hear it at all, but he is old so having bad hearing shouldn't stop this from being a defect). Secondly, my computer has been in this Apple Store for over three weeks now, and they refuse to repair damage they caused and I feel like they are trying to wear me out. I REFUSE to take the computer back with the scratched up case for fear that they will never HAPPEN to order a replacement case. I admit that I am pretty young and don't have that much experience getting things repaired, but this service is by far the worst I have ever received. Returning my dell 2005fpw repeatedly to get one with dead pixels or bad backlight was a pleasure compared to dealing with apple. Sorry for the extreme length of this. I just had to vent because I'm becoming extremely frustrated by this experience.