Marware acknowledges sleep/wake issue with new iPad MicroShell Folio case

Discussion in 'iPad Accessories' started by tanster, Mar 19, 2012.

  1. macrumors regular

    tanster

    Joined:
    Jun 15, 2009
    Location:
    SF Bay Area
    #1
    I purchased a MicroShell Folio case for the new iPad. The advertised sleep/wake feature didn't work.

    When I contacted Marware, here was their response:

    I really like the case and am very happy with their response!
     
  2. macrumors 6502

    Joined:
    Dec 6, 2010
    #2
    Wow good customer service and bravo to them for sending the email communication so quickly. Hope the other manufacturers do the same.
     
  3. macrumors 6502

    AnthonySmith

    Joined:
    Feb 25, 2011
    Location:
    Southern CA
    #3
    I got this too, but for the MicroShell, which they followed up on.

     
  4. macrumors 603

    rgarjr

    Joined:
    Apr 2, 2009
    Location:
    Los Angeles Area
    #4
    Also got the e-mail. I called them and they said they're going to be sending everyone that purchased one a replacement in a few weeks. So we will probably get to keep our original folios.
     
  5. macrumors 65816

    JoJoCal19

    Joined:
    Jun 25, 2007
    Location:
    St Augustine, FL
    #5
    Good on these companies for doing that. Targus is sending out new ones to affected customers as is Maroo.
     
  6. macrumors 6502a

    wgr73

    Joined:
    Oct 31, 2005
    Location:
    New Mexico
    #6
    I got both emails from MW. You guys will get to keep both!! :cool: I wish I would've ordered when I wanted too last week! I hope they ship this soon.

    BTW, are there any threads on the MicroShell? I can't find any.
     
  7. macrumors regular

    Joined:
    Jun 12, 2009
    #7
    I recieved the marware microshell folio and the magnets work, however I am concerned with the hard plastic inside of the cover that rests against the screen. Does anyone have any iPad 2 experience with this case? Thanks in advance.
     
  8. macrumors member

    Joined:
    Mar 29, 2011
    Location:
    London, UK
    #8
    Have this on my iPad 2 and love it/hacve no issues with plastic
     
  9. macrumors regular

    Joined:
    Jun 12, 2009
    #9
    Thanks, I fell luck I for one that works with the magnets.
     
  10. macrumors regular

    Joined:
    Jun 12, 2009
    #10
    Thanks, feckless lucky that I got one with working magnets
     
  11. macrumors 603

    rgarjr

    Joined:
    Apr 2, 2009
    Location:
    Los Angeles Area
    #11
    Don't see how the plastic inside would be an issue. Case grips the iPad very good.

    Would love if the front cover was leather like the smart cover. That would top it.
     
  12. macrumors newbie

    Joined:
    Nov 1, 2011
    #12
    I used the Microshell Folio for my iPad 2 and it was great. I also just got the same for the New iPad and was one of the lucky ones to have no problems with the sleep/wake functions.
     
  13. macrumors 603

    rgarjr

    Joined:
    Apr 2, 2009
    Location:
    Los Angeles Area
    #13
    Anyone received their microshell folio replacement yet?
     
  14. thread starter macrumors regular

    tanster

    Joined:
    Jun 15, 2009
    Location:
    SF Bay Area
  15. thread starter macrumors regular

    tanster

    Joined:
    Jun 15, 2009
    Location:
    SF Bay Area
    #15
    I just received a tracking number from Marware on a replacement Microshell Folio!

    The order description says "warranty replacement 2 no RL iPad3."

    It ships today via USPS.
     
  16. macrumors 603

    rgarjr

    Joined:
    Apr 2, 2009
    Location:
    Los Angeles Area
    #16
    Nice, I was about to give them a call, although I haven't received any e-mail yet.
     
  17. macrumors member

    Joined:
    Mar 29, 2011
    Location:
    London, UK
    #17
    I have fit problems with this. Returned the first one and now trying a second...
    I could not even get the first one on and I tried it with 2 different iPads. Mt colleague got a Microshell (not folio) and that fits fine.
    I think for future generations of this product, Marware should increase the tolerance a bit. This new iPad model fits better on my iPad 2 then the iPad 2 variant I had...
     

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