MBA 2011 freezes --> needs hard reboot

Discussion in 'MacBook Air' started by enigma2k, Dec 7, 2011.

  1. macrumors regular

    Joined:
    May 12, 2010
    #1
    Hi,

    I have a MBA 2011 13" connected to a Thunderbolt display and once every 3 days it fully freezes so I can't move my mouse or use the keyboard anymore. Closing the lid does not put it to sleep, instead the Apple just keeps lighting.
    The only thing I can do is holding the "off-button" on the right corner for a few seconds so it is forced to shut down.

    Anybody else with this issue and maybe a solution?
     
  2. macrumors 604

    theSeb

    Joined:
    Aug 10, 2010
    Location:
    Poole, England
    #2
    We could try and diagnose the solution step by step, but your computer is under warranty. It shouldn't be doing that so I would take it back to Apple and get them to fix it.
     
  3. thread starter macrumors regular

    Joined:
    May 12, 2010
    #3
    I hate giving away my computer with all my data as it is my main machine. I hope there is any simple solution to this...
     
  4. macrumors 604

    theSeb

    Joined:
    Aug 10, 2010
    Location:
    Poole, England
    #4
    Backup your data, then remove it or encrypt it.

    The way to find out what is going on would be looking through your system logs to find out what went wrong and what was happening when the computer freezes.
     

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