MBA Warranty Update

Discussion in 'MacBook Air' started by Ifti, Jul 8, 2013.

  1. macrumors 65816

    Joined:
    Dec 14, 2010
    Location:
    UK
    #1
    Just purchased a MBA11 as a university student on campus.

    The unit has shipped and upon entering the serial into the warranty check its showing 1 year warranty instead of the 3 years I should automatically receive.

    Anyone else have this?
     
  2. macrumors member

    Joined:
    Jun 22, 2010
    #2
    Did you buy apple care? Or does it come with your mac? If not, then the warranty is just 1 year. Apple care adds 2 more.
     
  3. macrumors 65816

    HiDEF

    Joined:
    Jun 23, 2010
    Location:
    Miami, FL
    #3
    The one year warranty begins when you register the computer with Apple, correct?
     
  4. macrumors 6502

    Joined:
    May 27, 2013
    #4
    Wait a few weeks. You'll receive a warranty certificate in the post saying 2016 and your online status will update to say the same. I got this letter today and I received mine on the 18th (ordered on the 10th)

    This is all dependant on you being a UK university student though, and that you did use the uni discount ONLINE, not in store, as in store you do not get the three years warranty.
     
  5. thread starter macrumors 65816

    Joined:
    Dec 14, 2010
    Location:
    UK
    #5
    I purchased this via the education HE store, so I am entitled to 3 years AppleCare by default.
    Upon ordering I did not have an option for AppleCare, I only received an option for extending the phone support for 3 years for £50, which I wasn't bothered with since I should get 3 years hardware and labour already due to purchasing via education HE.
     
  6. macrumors 6502

    Joined:
    May 27, 2013
    #6
    This is incorrect if you're a UK uni student.
     
  7. thread starter macrumors 65816

    Joined:
    Dec 14, 2010
    Location:
    UK
    #7
    Yes, I used the uni discount online to get 15% off. When buying I only had the £50 option to extend phone support, which I didn't bother with.
    I'll wait and see what happens, cheers ;)
     
  8. macrumors 6502

    Joined:
    May 27, 2013
    #8
    Okay great :) In that case wait a few weeks and you'll receive the certificate in the post from Apple and the status'll change online. idk why it takes a few weeks but they do process it I promise you. I only just got mine today :)
     
  9. thread starter macrumors 65816

    Joined:
    Dec 14, 2010
    Location:
    UK
    #9
    Excellent, thanks.
     
  10. macrumors regular

    luisito

    Joined:
    Nov 15, 2012
    #10
    You are from the UK, so you have 1 year phone support and 3 years against manufacturing defects.

    What is showing you, is only the phone support dates.

    I suggest you call the experts of this matter, simply grab AppleCare's phone number, dial it and ask them to explain you.

    You should get the same answer that I gave you, unless my dyslexia kicked in and it is 1 year of manufacturing defects and 3 years phone support but that is highly unlikely.
     
  11. macrumors demi-god

    Joined:
    Oct 14, 2005
    Location:
    Virginia Beach
    #11
    Normally. It's different if you're a student in the UK, so you have to look at people's Location, especially if they're using the word "university" instead of "college".
     
  12. macrumors 6502

    Joined:
    May 27, 2013
    #12
    No, they're showing the regular 1 year warranty, it just hasn't been updated yet and he doesn't need to call AppleCare, they actually make the situation worse as some reps don't know about the HE policy, the University Apple Computer's Group actually recommends against calling them. They try and sell you something you already have.
     
  13. thread starter macrumors 65816

    Joined:
    Dec 14, 2010
    Location:
    UK
    #13
    Thank you!
    Received the letter/certificate today exactly as you said, and warranty correctly stating Jul 2016 now ;)
     
  14. macrumors newbie

    Joined:
    Jul 31, 2013
    #14
    Is it only in the UK do you guys get AppleCare by default through the online store? And can you guys link me to the online store please?

    Is the discount from the online store the same as the University Campus Store Student Discount? I'm talking about Canada now, if anyone knows. :confused:
     
  15. macrumors 6502a

    Mr Rabbit

    Joined:
    May 13, 2013
    Location:
    'merica
    #15
    I live in the US and this is the first I've heard of AppleCare essentially being bundled in by default for students. I would assume that it's unique to the UK due to local laws regarding consumer/student protection. You might contact the IT department at your local university though to check for sure though, they would more than likely know since they deal directly with Apple reps.
     
  16. macrumors newbie

    Joined:
    Jul 31, 2013
    #16
    Good to know, thanks for the clarification then!
     

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