MBP burn

Discussion in 'Mac Basics and Help' started by joshwest, May 24, 2006.

  1. joshwest macrumors 65816

    joshwest

    Joined:
    Apr 27, 2005
    #1
    i Had a incident with my MBP yesterday when i tried to pick it up off the iCurve only sitting on there for about an hour watching a movie. It litteraly burned me had a tingeling sinsation. I've had burns before with cooking and playing with fireworks. I called apple about this issue and the service rep said" this is a common occurance and is in fact normal the MBP can burn you". Then he quoted it is stated in the manual.. WTF who buys a 2500 machine that will burn you. I know they do get hot and i have dealt with it. But this isnt a normal occurance it was infact on a iCurve for an hour playing a dvd thats it. So when i touch it burns. So next time im doing a little word work im going to get burned too? The service rep acted like it was ok and that he was wanting to pass this issue off and let me just go see a specialist. Thats unaceptable in my books so i said no i want you to take it in for repair this is unacceptable if your willing to let me go with a burn your crazy. I know im on a Rant here but i'd really like to talk to a higher official anyone have any contact numbers?
     
  2. matticus008 macrumors 68040

    matticus008

    Joined:
    Jan 16, 2005
    Location:
    Bay Area, CA
    #2
    In order to be "burned" on contact, the temperature has to be in excess of 140˚F. If you're actually getting temperatures that high (you'd be the only one so far) and you can document it, you should take the machine in...your computer is exceeding safety standards. If Apple won't do anything, you'll actually have to show surface temperatures that hot (infrared thermometer readings) and get Apple to recognize the temperatures in writing or demonstrate them with a lawyer.

    If the temperatures are in line with the hottest ones reported so far (~120), your computer is acceptable, but hot. Also, if it only got that hot because you were holding it for several seconds, you should know that PowerBooks also cause that "tingling" sensation if you grab them near the spine after some heavy lifting.
     
  3. Temujin macrumors 6502a

    Temujin

    Joined:
    Oct 1, 2005
    Location:
    Copenhagen
    #3
    What about this guy http://discussions.apple.com/thread.jspa?threadID=487377&tstart=0
    and this one http://forums.macrumors.com/showthread.php?t=203174


    ->OP: Try calling again and talk to another service rep. You might get hold of a more service minded person this time. If this person won't help you then ask to talk to a supervisor or similar.
     
  4. matticus008 macrumors 68040

    matticus008

    Joined:
    Jan 16, 2005
    Location:
    Bay Area, CA
    #4
    The difference between people saying they were burned and people actually being burned is an important one. Red marks don't equal a burn, nor do tingling sensations. As I said, no one has demonstrated a burning temperature yet to my knowledge.

    Do they get uncomfortably hot? Yes. Is this unique to the MacBook? No. Is it an actual burn? Seems not.
     
  5. danny_w macrumors 601

    Joined:
    Mar 8, 2005
    Location:
    Austin, TX
    #5
    My 15" PowerBook also gets very hot and can cause similar tingling. I don't think that is anything new; all notebook computers get hot, and Intels (from any manufacturer) have always been hotter than Apple G3 and G4 models. And according to Apple, you should not be using anything like an iCurve to elevate the PB or MBP in the first place; it should be sitting level on a desk or flat surface for correct cooling. They could probably refuse to do anything on that basis alone.
     

Share This Page