I just wanted to pass this along some information from Apple today:
I called Apple Support about a colleague's MBPr with an LG screen and IR. He was concerned about the IR getting worse and wanted accurate information from Apple. Apple's support was great (as always) and our support person gave me some interesting information:
1. IR is expected but beyond 10 seconds is considered 'bad'.
2. All new MBPr are shipping with Samsung screens (as soon as the LG stock is gone).
3. You can take your MBPr to an Apple Store or an authorized repair shop to test if you have a bad display, however, Apple is now pushing for the work to be done at Apple. Many of the repairs done at the Apple Store or ARS are coming back with other issues.
Why?
She stated that Apple has determined the best course for replacement is a clean room environment because these other environments can cause issues with the Flash Storage(SSD)/Memory/Logic Board.
I was surprised about this because I knew that some Apple Stores were repairing them but she was adamant that Apple is now using clean room environments to reduce issues caused by swapping the display.
I didn't not give that much thought but I guess a clean room would be the best way to go here. The last thing anybody needs is contaminates shortening the life of the SSD/Memory/LB.
4. Repairs are carried out in 3 to 5 days.
5. I told her I was skeptical of getting it replaced but she said this three times: "if it was me *I* would have it done so it does not get worse".
Which leads me to believe that they must think it will get worse.
Being without the machine for 3 to 5 days is a real bummer when you depend on it for your classes/teaching.
Just wanted to pass along my phone conversation and information,
-P
I called Apple Support about a colleague's MBPr with an LG screen and IR. He was concerned about the IR getting worse and wanted accurate information from Apple. Apple's support was great (as always) and our support person gave me some interesting information:
1. IR is expected but beyond 10 seconds is considered 'bad'.
2. All new MBPr are shipping with Samsung screens (as soon as the LG stock is gone).
3. You can take your MBPr to an Apple Store or an authorized repair shop to test if you have a bad display, however, Apple is now pushing for the work to be done at Apple. Many of the repairs done at the Apple Store or ARS are coming back with other issues.
Why?
She stated that Apple has determined the best course for replacement is a clean room environment because these other environments can cause issues with the Flash Storage(SSD)/Memory/Logic Board.
I was surprised about this because I knew that some Apple Stores were repairing them but she was adamant that Apple is now using clean room environments to reduce issues caused by swapping the display.
I didn't not give that much thought but I guess a clean room would be the best way to go here. The last thing anybody needs is contaminates shortening the life of the SSD/Memory/LB.
4. Repairs are carried out in 3 to 5 days.
5. I told her I was skeptical of getting it replaced but she said this three times: "if it was me *I* would have it done so it does not get worse".
Which leads me to believe that they must think it will get worse.
Being without the machine for 3 to 5 days is a real bummer when you depend on it for your classes/teaching.
Just wanted to pass along my phone conversation and information,
-P