Melted MagSafe (soft of)

Discussion in 'MacBook Pro' started by atticus1178, Sep 21, 2006.

  1. atticus1178 macrumors regular

    Joined:
    Apr 1, 2006
    Location:
    Austin, Texas
    #1
    I was checking out my MagSafe thing today, and I saw this.

    I was shocked, seeing as my charger NEVER moves. It is behind my desk, and the only time I move the cord is when I charge the laptop.

    First I saw the gap in the wiring, showing exposed wires, then I saw the very small melted part on the other side.

    Needless to say I have scheduled a Genius Bar meeting to see if they will replace it.

    Do you think they will?
     

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  2. macman2790 macrumors 6502a

    macman2790

    Joined:
    Sep 4, 2006
    Location:
    Texas
    #2
    yes it looks like it wouldn't have been your fault and your story sounds convincing. They have no reason not to give you a new one. Bring your computer with you in case it might have also damaged the connector on the macbook or pro. or your computer may have caused it, you never know. i'd just bring it to be safe.
     
  3. Counterfit macrumors G3

    Counterfit

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    sitting on your shoulder
    #3
    They should take care of it, unless it smells like cat piss.
     
  4. atticus1178 thread starter macrumors regular

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    Apr 1, 2006
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    #4
    haha, i remember that when the mbp's first came out, when that guy's supposedly caught on fire, w/e

    and no, i dont have any cats, i am allergic, plus i dont like them!
     
  5. atticus1178 thread starter macrumors regular

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    #5
    do you think they will replace it on the spot?
     
  6. grahamtearne macrumors regular

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    Jun 23, 2006
    #6
    they should replace it, the same happened to mine but on a worse scale, i kept using it even tho it looked like that, until it started spitting sparks out!

    you can get a new one sent to you via the apple support site, well its what i did at least. using the do it yourself replair program. they sent me a new one and then i had to return the old one withi 14days otherwise i would have been charged for the new one.

    i cannot find the link i used, however im sure a simple call to applecare would sort it out if they wont change it at the genius bar.
     
  7. macman2790 macrumors 6502a

    macman2790

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    #7
    yes i dont see why they wouldn't replace it. unless they didn't have any new replacements by themselves.
     
  8. atticus1178 thread starter macrumors regular

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    Apr 1, 2006
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    Austin, Texas
    #8
    took it in to the aple store, the main genius bar guy took one look at it and told that guy that was helping me to replace it immediately, he even asked me if it was arcing :/

    they were very helpful

    i am just glad i didn't have to buy a new one
     
  9. ChickenSwartz macrumors 6502a

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    Jul 27, 2006
    #9
    Random question: why are your pictures mirrored. Did you take them into a mirrior?
     
  10. atticus1178 thread starter macrumors regular

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    Apr 1, 2006
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    Austin, Texas
    #10
    macbook pro = built in iSight
     
  11. ChickenSwartz macrumors 6502a

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    Jul 27, 2006
    #11
    Didn't think about that. Good call. Thanks.
     
  12. DwightSchrute macrumors member

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    Jul 22, 2006
    #12
    Good man.

    And if Apple doesn't want to replace something just find a different employee and tell them you are unhappy with their service and that you bought x amount of computers (or whatever) and after spending that much money you feel like you deserve better treatment. (after using the above method on broken iPod headphones I left the store with not one but two brand new pairs of iPod headphones).
     
  13. runninmac macrumors 65816

    runninmac

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    Jan 20, 2005
    Location:
    Rockford MI
    #13
    that is exactly what happened to mine, take it to the applestore and they will give you a new one
     
  14. risc macrumors 68030

    risc

    Joined:
    Jul 23, 2004
    Location:
    Melbourne, Australia
    #14
    The exact same thing happened on my MBP and according to Apple Australia it isn't covered by warranty.

    Do a search on the Apple store for MacBook Pro AC adapter and you'll see heaps of complaints about the same thing happening.

    Here are a few:

    [​IMG]

    ... :rolleyes:
     
  15. anarchaeologist macrumors newbie

    anarchaeologist

    Joined:
    Sep 23, 2006
    #15
    Oh, no. :( I was hoping the crap with defective power cords was finished when they moved away from the old G4 adapter design.

    Those adapters were a major factor in my becoming disenchanted with Apple; I went through 3 of them and the last one split at the joint next to the plug and caught on fire, thank heavens I was at home and able to rescue the 12''. I bought a 3rd party adapter after that and I was so happy that there was a total redesign when the new notebooks came out...

    If this is a common problem with the MagSafes I am going to reconsider my decision to buy a MBP on Tuesday.
     
  16. drake macrumors 6502a

    drake

    Joined:
    Jul 5, 2005
    #16
    Took a look at mine. You can see by the design this would be an issue. I suspect that within a short time, mine will also split. I see either a recall, class action law suit or something more serious if this results in property damage due to fire. They need to move on this one.

    In the mean time, being a good Canadian boy and Red Green fan, I grabbed some white "Duck" tape and rapped it around that troublesome end bit. Might help prevent it from coming apart.
     
  17. atticus1178 thread starter macrumors regular

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    Apr 1, 2006
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    Austin, Texas
    #17
    the guy at the apple store told me that to prevent that from happening i should always keep the cord as straight as i could where the plug goes into the computer

    he said that if the cord is bent at too much of an angle, that plus the heat, will cause the glue that holds the sheathing on to come off, and expose the wires, possibly causing a fire hazard

    maybe that helps, but i still think they need to fix it
     
  18. Counterfit macrumors G3

    Counterfit

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    #18
    Absolutely. Leaving something like that isn't good.

    Now if I could only figure out why the cover of the firewire plug on TWO iPod cables split on me. :confused:
     
  19. Makosuke macrumors 603

    Joined:
    Aug 15, 2001
    Location:
    The Cool Part of CA, USA
    #19
    It's a little sad that somebody overlooked such an obvious point of failure in the MagSafe design. They finally got the kinks worked out with stress points on the bricks, so they're REALLY solid now, and MagSafe is frankly a genius idea--it's saved my MPB at least three or four times already. But that connector part is just not built to handle the stress of the thing not going in straight.

    I'm lucky enough that the thing I use mine on allows me to sort of "lock" it in a straight-in position, but it's obvious it wouldn't hold up to more standard use--design guys should know that power cords bend backward 95% of the time.
     
  20. StealthRider macrumors 65816

    StealthRider

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  21. atticus1178 thread starter macrumors regular

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    Apr 1, 2006
    Location:
    Austin, Texas
    #21
    MacBook Pro

    Our records indicate that your product is covered under Apple’s Limited Warranty and your estimated date of purchase was 17-Apr-06. Based on this data, your product will be covered by Apple service warranty for 204 more days.
     
  22. StealthRider macrumors 65816

    StealthRider

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    #22
    Fairly recently - interesting. Does anyone with an August or September MBP have this problem?
     
  23. TheBusDriver macrumors 6502

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    Dec 24, 2005
    #23
    pull on the adapter and don't yank on the cord and you'll prob be alright
     
  24. atticus1178 thread starter macrumors regular

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    Apr 1, 2006
    Location:
    Austin, Texas
    #24

    that's the thing, i dont do that

    i ALWAYS grab the hard plastic part (the actual plug adapter) and pop it upwards to release the magnet, i never pull on the cord part, as our parents taught us, dont pull out a plug by the cord
     
  25. bossass macrumors regular

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    Aug 27, 2006
    #25
    Jeez, all I got was how to mow the lawn and how to take out the garbage. :)
     

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