Merry Christmas, Search the <censored> Forums. (NYT Article)

Discussion in 'Current Events' started by mkrishnan, Dec 25, 2008.

  1. Moderator emeritus

    mkrishnan

    Joined:
    Jan 9, 2004
    Location:
    Grand Rapids, MI, USA
    #1
    Hehehe... The press writers haz found teh interwebz.

    http://www.nytimes.com/2008/12/25/technology/personaltech/25basics.html?_r=1

    Surreally, there is an explicit section of the article on finding help with Macs and no mention of MacRumors. :rolleyes: Also curiously there's lots of mentions of some of those "paid" tech support websites, which I have always assumed to be of ill repute. Interesting.
     
  2. macrumors Nehalem

    GoCubsGo

    Joined:
    Feb 19, 2005
    #2
    Wait up.
    There are ways you can get tech support without calling the actual company who sold you the computer and sit on hold?

    *hangs up phone*

    FWIW, Cox cable has a flyer they hand out with their new internet service. They give a troubleshooting guide that gives the typical tips such as "is your computer on" or "is the internet cable plugged in". At the end it says, "if you still cannot connect to the internet, please visit www.cox.net for customer service tech support." :rolleyes:
     
  3. macrumors Penryn

    rdowns

    Joined:
    Jul 11, 2003
    #3

    Ill repute? Does the support come with a happy ending? :D
     
  4. thread starter Moderator emeritus

    mkrishnan

    Joined:
    Jan 9, 2004
    Location:
    Grand Rapids, MI, USA
    #4
    I did once call their brain trust tech support line because the cable internet service went out. After making me go through the process of resetting my router and modem several times and trying a direct computer connection to diagnose what was a sudden failure in the middle of using the network, and then finally admitting the problem was on their end after wasting 15 minutes of my time, they had the nerve to make sure I knew I could get tech support online. To which I responded, "Do you understand what the problem I'm calling you about right now is, and how that would make that a little difficult?" And to which she responded, "Umm, I mean, erm, for next time."

    Yeah, thanks. ;)

    Seriously, I think we as forums carry a mixed blessing. I find the solutions to my tech problems online more than 95% of the time and from their tech support much less than 5% of the time. But a lot of time there's a lot of digital ink spilt over an unfixable problem, or worse a problem that can very easily be fixed with the right knowledge. And also, this forms a vicious circle effect where companies feel less and less inclined to offer good tech support or products that actually work as advertised without tweaking, because they know we'll pick up the slack. Forums do tend to make that problem even worse.
     
  5. macrumors 68000

    GSMiller

    Joined:
    Dec 2, 2006
    Location:
    Kentucky
    #5
    Ugh, I hate those sites. It's quite frustrating to be searching for help and stumble across one of those sites, all of which I ignore.
     
  6. thread starter Moderator emeritus

    mkrishnan

    Joined:
    Jan 9, 2004
    Location:
    Grand Rapids, MI, USA
    #6
    I guess it could have been worse. He did not endorse Yahoo Answers!
     

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