Might Mouse Scroll Ball

Discussion in 'Mac Accessories' started by insomniac321123, Dec 6, 2006.

  1. insomniac321123 macrumors 6502

    Joined:
    Jan 23, 2006
    Location:
    Milwaukee, WI
    #1
    I bought a wireless mighty mouse back in august. The past week, though I have not been able to scroll down. I can scroll every other way. just not down. I've tries cleaning it to no avail. Does anyone have any suggestions as to what to do? Any help would be greatly appreciated.
    Thanks
    insomniac
     
  2. EricNau Moderator emeritus

    EricNau

    Joined:
    Apr 27, 2005
    Location:
    San Francisco, CA
    #2
    If it's less than one year old you can get it replaced for free; just call Apple.
     
  3. aspro macrumors 6502

    Joined:
    Apr 29, 2005
    Location:
    Hobart, Australia
    #3
    Hmm, that has happened a couple of times to me, though a clean has always fixed it. Though if cleaning it hasn't worked it's definitely a candidate for replacement.
     
  4. insomniac321123 thread starter macrumors 6502

    Joined:
    Jan 23, 2006
    Location:
    Milwaukee, WI
    #4
    Where do I find a number for apple? And what am I going to need to send in with it to get a new one?
     
  5. EricNau Moderator emeritus

    EricNau

    Joined:
    Apr 27, 2005
    Location:
    San Francisco, CA
    #5
    You can Call 1-800-MY-APPLE. Assuming they agree to replace it, they'll send you a new mouse in the mail, you'll place the broken mouse in the same box, attach the provided shipping label, and send it back (instructions will be provided).

    It won't cost you any money assuming you return the mouse within (I think) 10 days.
     
  6. Jay42 macrumors 65816

    Jay42

    Joined:
    Jul 14, 2005
    #6
    They're notoriously unreliable, you're not alone.
     
  7. SpookTheHamster macrumors 65816

    SpookTheHamster

    Joined:
    Nov 7, 2004
    Location:
    London
    #7
    Just out of curiosity, do they check it when it gets back?

    Mine does it every couple of days, but always sorts itself out again. I wouldn't want to send it back then get an angry letter from Apple.
     

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