Missing Applecare?

Discussion in 'MacBook Air' started by custardpie, Jun 27, 2013.

  1. macrumors newbie

    Joined:
    Jun 27, 2013
    #1
    Hi all,

    I have had my BTO Air for just over a week now and absolutely loving it.

    My question is about Applecare. I ordered via the education store and understood that it came with 3 year hardware cover with the option to extend telephone support from one year to three.

    Is this right?

    The reason I ask is that I have checked the status online and it shows only 1 years cover for warranty.

    Thanks.
     
  2. macrumors 6502

    Joined:
    Feb 3, 2008
    Location:
    Glendale, AZ
    #2
    Did you get the actual envelope containing your AppleCare agreement? I ordered mine from the Apple store online. Got my Air on a Monday. My AppleCare envelope showed up in front of my door about a week later.

    If you didn't get it, I would check your receipt to make sure they billed you for it and call where the place you bought it.
     
  3. macrumors 65816

    Joined:
    May 1, 2009
    #3
    well, did you buy the protection plan? Just because you ordered your computer through the education store doesn't mean it comes with 3 year hardware coverage. it comes with 1 year coverage. you have to purchase the service plan.

    Applecare is 3 years coverage + tech support.
    Standard is 1 year coverage + 3 months tech support.
     
  4. macrumors regular

    Joined:
    Jan 23, 2013
    Location:
    United Kingdom
    #4
    Not in the UK.
    Education store in uk when you buy a computer also comes with apple care for free I believe.
     
  5. iterva, Jun 28, 2013
    Last edited: Jun 28, 2013

    macrumors regular

    iterva

    Joined:
    Jun 16, 2013
    Location:
    Sweden
    #5

    Google search works miracles... :)

    Short answer: You seem to be right about it

    Enjoy your new machine :)
     
  6. macrumors 65816

    Joined:
    May 1, 2009
    #6
    oh jeez - sorry! I didn't even think to look at where the post came from.
    disregard, i have no idea what i'm blathering about.
     
  7. macrumors newbie

    Joined:
    Mar 26, 2012
    #7
    In the UK applecare doesnt come free for students but it does have a 80% discount
     
  8. macrumors regular

    Joined:
    Jan 23, 2013
    Location:
    United Kingdom
    #8
    You do get it for free I believe if you go through their education store well atleast I did :) but I went in store got education prices and then was cheeky and asked about Apple care:)
     
  9. macrumors 68040

    Joined:
    Aug 9, 2009
    Location:
    Portland, OR
    #9
    The OP does not indicate location... so we do not really know if he/she is from the UK.

    /Jim
     
  10. macrumors 65816

    Joined:
    May 1, 2009
    #10
    huzzah - so my lack of reading comprehension has excused my lack of reading comprehension :p
     
  11. macrumors 6502

    Joined:
    May 27, 2013
    #11
    After the 90 days telephone coverage expires you receive an email saying you're covered for the next year for telephone and the next 3 years for repairs n stuff.

    Source: http://appleagreement.procureweb.ac.uk/
     
  12. macrumors 68040

    Joined:
    Aug 9, 2009
    Location:
    Portland, OR
    #12
    Double negative... you are all set. Order is restored to the universe.

    /Jim
     
  13. thread starter macrumors newbie

    Joined:
    Jun 27, 2013
    #13
    Thanks everyone for the replies.

    You are right I did leave out the very important bit of information that I am in the UK :)

    Here is the text from the Apple online store

    Every new Mac purchased from the Apple Store for Higher Education comes with complimentary telephone technical support for one year from your Mac purchase date and three years of repair coverage. With the AppleCare Protection Plan Uplift (AdditionalTelephone Technical Support), you can extend your telephone technical support to three years from the computer's purchase date. You can call Apple's award-winning experts as often as you like and get your questions answered.

    I will give it a bit longer to see if my pack arrives, and if not I will speak to Apple.

    Thanks all and have a good weekend.
     

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