When I try to connect to the internet, 90% of the time it fails with a message similar to 'The modem has unexpectedly hung up, please verify your settings and try again'. It doesn't seem like the settings have anything to do with the problem because I have never changed the settings, yet after 2 or 3 tries I am able to connect. Even though I am able to connect eventually, I am paying for a phone call every time I try to log in which is adding up. As well, the frustration levels are on the rise because the word 'unexpectedly' is the most annoying term ever used in an error message when you've seen it for the 1000th time and it isn't so unexpected anymore. Have searched the Knowledge Base and the Help without success. Grateful for any advice or even to hear if anyone else is experiencing the same problem.