More Airport Express problems

Discussion in 'Mac Basics and Help' started by bollard, Nov 25, 2005.

  1. bollard macrumors regular

    Jan 26, 2005
    Hi Everyone,

    I got a Powerbook recently and I am beset with Airport Express problems.
    Here's my story. I purchased my Powerbook about a month ago and popped into the Apple Store to ask about the best way to have wireless internet access at home. They recommended the D-Link DSL-300T ADSL modem and Airport Express. I purchased these items and set everything up at home. This didn't work. After a week of talking to Apple, I got the answer to my problem from a Mac message board. Supposedly the ADSL modem recommended by Apple and stocked in their online store wasn't compatible with the lastest version of Airport Express 6.2.0. So I dowgraded the firmware to 6.1.1 and everything worked fine. My next problem was after running an OS X software update which I can presume also updated the Airport Express back to 6.2.0. So again I downgrade to 6.1.1 and it works again. Then I have to get my Powerbook replaced as the refurb Apple sold me didn't have the superdrive in it that Apple advertised, so I transfer my settings and files and i can go online for a couple of days and then it stops working again. I do the downgrade again but this doesn't help. So I take it to see a genius at Apple who performs the AE update 2005-001 which he says will solve the problem of incompatability with 3rd party modems. Take it home, it doesn't work. Powerbook almost gets thrown out of the window.
    Why is something that should be so simple so difficult.
    My questions are does anyone have a D-Link DSL 300T modem that works with the update 2005-001 ???
    Why do Apple recommend an ADSL modem which doesn't work with their products ???
    What ADSL modem for the UK does work with Airport Express ??
  2. Will Cheyney macrumors 6502a

    Will Cheyney

    Jul 13, 2005
    United Kingdom
    Belkin and Linksys routers work with Airport Express. D-Link most certainly does not... I guess they were just misinformed.
    I was so annoyed when I bought an Airport Express and discovered it didn't work with my D-Link setup.
    Luckily, the Apple dealer I bought it from had said that it might not possibly work as not all manufacturers seem to be compatible with it, and I got it refunded.

    Oh well! I mainly wanted it because each Airport Express terminal works as a signal booster.
  3. dcv macrumors G3

    May 24, 2005
    That seems very odd because the D-Link one is the only modem I've ever even seen in the Apple Store :confused:

    Just to confirm, Netgear routers run fine with the Airport Express.
  4. bollard thread starter macrumors regular

    Jan 26, 2005
    Just a quick update. I've been busy today so the first time I've been able to call Apple support was at 7.20 tonight as even downgrading to 6.1.1 isn't helping now. After holding for approxiamately 15 minutes to get through to an assistant after confirming my name and e-mail address they cut me off !!!!!!
    Now this isn't the first time this has happened to me and it's disgraceful. If they had done it by accident they could have called me back as they have my contact details. So I'm thoroughly pi**ed off now. I bought the modem APPLE recommended and they can't even be bothered to try and solve this problem.
    My respect for Apple has all but vanished. Their customer support is a joke.
    Anyone else have Apple hang up on them ???
  5. eva01 macrumors 601


    Feb 22, 2005
    Gah! Plymouth
    and glitches in systems don't happen? Has happened to me with patients at the hospital where the Phone system just hangs up on a patient on accident. Do they then say their respect for the Hospital has vanished and that our customer support is a Joke. No they understand that these things happen.

    Quit whining about a screw up in the phones and call them back.
  6. bollard thread starter macrumors regular

    Jan 26, 2005
    I understand that these things do occur, but it has happened far too often to be a coincidence. The fact is that they have my contact details and could call me back.

    I'd love to call them back and sort this out but they are now closed.

Share This Page