MP3 of cancelling an AOL account

Discussion in 'Community Discussion' started by yg17, Jun 13, 2006.

  1. mlw1235 macrumors 6502

    Joined:
    Jul 16, 2004
    Location:
    Milwaukee, WI
    #2
    Wow.

    "I don't know how to make this any clearer. CANCEL THE ACCOUNT!!"

    ;) ;)
     
  2. aquajet macrumors 68020

    Joined:
    Feb 12, 2005
    Location:
    VA
    #3
    Is this real? Somehow I doubt a customer could be treated so egregiously. Even if it is, the guy remained remarkably collected, considering the situation. Can't say I would be so patient.
     
  3. OutThere macrumors 603

    OutThere

    Joined:
    Dec 19, 2002
    Location:
    NYC
    #4
    Damn. I really hope that's real. I despise AOL, except for AIM, that is.
     
  4. Stampyhead macrumors 68020

    Stampyhead

    Joined:
    Sep 3, 2004
    Location:
    London, UK
    #5
    I believe it. The only way I was able to close my AOL account was to cancel the credit card that was paying for it. It was amazing how quickly that account stopped working...
     
  5. Flowbee macrumors 68030

    Flowbee

    Joined:
    Dec 27, 2002
    Location:
    Alameda, CA
    #6
    I believe it's real. I remember cancelling an AOL account many years ago... it took forever and I remember being very angry by the end of the ordeal. That single experience put me off of AOL forever... they will never get me back as a customer.
     
  6. mcarnes macrumors 68000

    mcarnes

    Joined:
    Mar 14, 2004
    Location:
    USA! USA!
    #7
    I remember closing my AOL account years ago. I would of rather had my teeth pulled. They were just awful.
     
  7. Nermal Moderator

    Nermal

    Staff Member

    Joined:
    Dec 7, 2002
    Location:
    New Zealand
    #8
    "File doesn't exist" :confused:

    Edit: Ah, traffic exceeded. I managed to trick it into working :)
     
  8. celebrian23 macrumors 65816

    celebrian23

    Joined:
    Mar 12, 2006
    Location:
    Under the sun
    #9
    I love how the guy tries to insist how he's only helping him out...right!
     
  9. Nermal Moderator

    Nermal

    Staff Member

    Joined:
    Dec 7, 2002
    Location:
    New Zealand
    #10
    Now that I've had a chance to listen to it... wow! :eek:

    I'd heard some horror stories about AOL (and have had great "fun" with their proprietary dialler in the past) but I simply couldn't believe what I was hearing! :eek:
     
  10. Leraste macrumors regular

    Leraste

    Joined:
    Jan 24, 2006
    Location:
    Los Angeles
  11. Nermal Moderator

    Nermal

    Staff Member

    Joined:
    Dec 7, 2002
    Location:
    New Zealand
  12. jalagl macrumors 6502a

    jalagl

    Joined:
    Jun 5, 2003
    Location:
    Costa Rica
    #13
    I couldn't get to the file, but I had a similar experience a couple of years ago. I opened an account for the trial (needed dial-up access for about 4 weeks). When I tried to cancel it, I remember screaming at the guy like crazy, being transfered over and over, etc... it was a VERY frustrating experience. At the end of the ordeal, I couldn't cancel the account, so I called my bank and told them to decline any charges from them. That did the trick.
     
  13. Leraste macrumors regular

    Leraste

    Joined:
    Jan 24, 2006
    Location:
    Los Angeles
    #14

    You're quite the trickster! Thanks a bunch. ;)
     
  14. Leraste macrumors regular

    Leraste

    Joined:
    Jan 24, 2006
    Location:
    Los Angeles
    #15
    Wowzers! :eek: Good thing I've never used AOL as an ISP.
     
  15. hookahco macrumors regular

    Joined:
    Jun 11, 2005
    Location:
    To Live n Die in L.A. California
    #16
    ahahahahhahahahah
    my fav part:

    AOL Rep: "I don't know what anybodys done to you..."
    You: "You're annoying the SH*T out of me.. thats what your doing..."

    I have to cancel an AOL account in a few weeks.. God help them if they give me this guy to "help" me out.
     
  16. Nermal Moderator

    Nermal

    Staff Member

    Joined:
    Dec 7, 2002
    Location:
    New Zealand
    #17
    I gave a friend a link to that clip, and she said that her mum had a very similar problem with a company called People PC. She even documented it.
     
  17. sushi Moderator emeritus

    sushi

    Joined:
    Jul 19, 2002
    Location:
    キャンプスワ&#
    #18
    No kidding.

    And the AOL rep had the b_lls to say that he was only trying to help.

    What BS.
     
  18. OnceUGoMac macrumors 6502a

    OnceUGoMac

    Joined:
    Mar 3, 2004
    #19
    What a smarmy jerk. I've worked in a customer service call center before, and find it troubling that he'd argue with the customer like that. Who cares if he's been using his service or not? Just close the damn account and move on.
     
  19. sushi Moderator emeritus

    sushi

    Joined:
    Jul 19, 2002
    Location:
    キャンプスワ&#
    #20
    Especially considering the caller was the owner of the account and on the credit card.

    With this call in mind, it is easy to see how AOL gets a bad rap.
     
  20. Josh macrumors 68000

    Josh

    Joined:
    Mar 4, 2004
    Location:
    State College, PA
    #21
    "If you want me to cancel this account you're going to let me speak this paragraph..."

    I would have hung up and got in my car.
     
  21. eva01 macrumors 601

    eva01

    Joined:
    Feb 22, 2005
    Location:
    Gah! Plymouth
    #22
    hmm i would have blasted music through the phone while he was telling the paragraph.
     
  22. jkeithh macrumors regular

    Joined:
    Oct 13, 2002
    #23

    Well, I cancelled an AOL account just a couple of months ago and I can tell you that I was on the phone for almost an hour and a half. It was ridiculous. I had to talk to three different people to cancel it.
     
  23. eva01 macrumors 601

    eva01

    Joined:
    Feb 22, 2005
    Location:
    Gah! Plymouth
    #24
    screw my original idea i would go with the mosquito hurts so much
     
  24. plinden macrumors 68040

    plinden

    Joined:
    Apr 8, 2004
    #25
    Looks like we've slashdotted the webpage - "The bandwidth limit for this site has been exceeded"

    But Nermal's trick works.
     

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