ms office 2004

[PaddyB]

hey guys. ms office will no longer run onn my mac mini. when i try to launch word,excel etc, the splash screen will load and the lock up after a couple of seconds and a error report log will display. i have uninstalled and repairded permissions. still no luck.


just wounder if anyone knows how to fix this.

 

[mad jew]

What does the error report say?

 

[PaddyB]

i was thinking i should have posted that! im on my powerbook at the moment will post the error log in one second

 

[~Shard~]

Well, I'll go with the standard reply for starters - did you repair permissions and reboot? Otherwise, re-installing Office does not take very long at all on the Mac - you could always wipe the App files clean and start over with little difficulty.

As mad jew said, let us know what type of errors you received and we'll go form there in trying to assist you.

 

[PlaceofDis]

don't forget to get rid of the preference files they may be causing the error too.

 

[PaddyB]

cheers fpr feedbck guys. i dont really want to restore my system cause i have my server configured which took me ages to do.. heres the error log. its BIG!

Microsoft Error Reporting log version: 1.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2005-12-16 00:46:20 +0000
Application Name: Microsoft Word
Application Version: 11.0.0.040408
Module Name: ATS
Module Version: unknown
Module Offset: 0x0002aa8c
Extra app info: Reg=English Loc=0x0409 


Thread 0 crashed:

#  1  0x96b7aa8c in _FixPostScriptName + 0x000001A8 (ATS + 0x0002aa8c)
#  2  0x96b79598 in _FOGetNameInternal + 0x000002A4 (ATS + 0x00029598)
#  3  0x96b6ae6c in __eFOGetName + 0x00000284 (ATS + 0x0001ae6c)
#  4  0x96b6abc0 in _FOGetName + 0x0000005C (ATS + 0x0001abc0)
#  5  0x91d18c78 in _ATSUGetIndFontName + 0x0000009C (QD + 0x00079c78)
#  6  0x92a7cac0 in  ( + 0x00000000)
#  7  0x92a7bc2c in  ( + 0x00000000)
#  8  0x92a7c6a8 in  ( + 0x00000000)
#  9  0x9299ece0 in  ( + 0x00000000)
# 10  0x005a10c0 in  (MCPZ.stb + 0x00030cd0)
# 11  0x005a0b7c in  (MCPZ.stb + 0x0003078c)
# 12  0x0057e518 in  (MCPZ.stb + 0x0000e128)
# 13  0x0057e4ac in  (MCPZ.stb + 0x0000e0bc)
# 14  0x005a0af8 in  (MCPZ.stb + 0x00030708)
# 15  0x005a0a78 in  (MCPZ.stb + 0x00030688)
# 16  0x0203d788 in  (Microsoft Word + 0x0001dce8)
# 17  0x02022cdc in  (Microsoft Word + 0x0000323c)
# 18  0x02020360 in  (Microsoft Word + 0x000008c0)
# 19  0x01023430 in  (Microsoft_Office_2001Z + 0x0000cec0)
# 20  0x020200b4 in  (Microsoft Word + 0x00000614)
# 21  0x02b052ec in  (Microsoft Word + 0x00ae584c)

PPC Thread State:
srr0: 0x96b7aa8c srr1: 0x0000d030               vrsave: 0x00000000
 xer: 0x20000000   lr: 0x96b79598  ctr: 0x94d73160   mq:0x00000000
  r0: 0x00000027   r1: 0xbfffe0f0   r2: 0x00000048   r3:0x00000007
  r4: 0x00000000   r5: 0x00000000   r6: 0x0000002d   r7:0x015a4302
  r8: 0x00405000   r9: 0xfed887a5  r10: 0x00000001  r11:0x0119f302
 r12: 0x0032caa6  r13: 0x0316b88c  r14: 0x0316b858  r15:0x00000003
 r16: 0xbffff518  r17: 0x00000000  r18: 0xbfffe3f8  r19:0xbfffe3fc
 r20: 0xbfffe3f4  r21: 0xbfffe358  r22: 0xbfffe344  r23:0xbfffe348
 r24: 0x0177b33c  r25: 0x0032caa0  r26: 0x04e99a80  r27:0x00000007
 r28: 0x0032caa0  r29: 0x04e99ad4  r30: 0x04e99ace  r31:0x96b79304


Thread 1:

#  1  0x94c69808 in _clock_sleep_trap + 0x00000008 (libSystem.B.dylib + 0x00012808)
#  2  0x94c649f8 in _nanosleep + 0x00000078 (libSystem.B.dylib + 0x0000d9f8)
#  3  0x94c84a28 in _sleep + 0x00000048 (libSystem.B.dylib + 0x0002da28)
#  4  0x0176760c in _MerpUnregisterCFMFragment + 0x00000BAC (ShMem + 0x0006260c)
#  5  0x01766ad8 in _MerpUnregisterCFMFragment + 0x00000078 (ShMem + 0x00061ad8)
#  6  0x01766c04 in _MerpUnregisterCFMFragment + 0x000001A4 (ShMem + 0x00061c04)
#  7  0x017676e4 in _MerpUnregisterCFMFragment + 0x00000C84 (ShMem + 0x000626e4)
#  8  0x94c7b98c in __pthread_body + 0x00000024 (libSystem.B.dylib + 0x0002498c)

PPC Thread State:
srr0: 0x94c69808 srr1: 0x0000d030               vrsave: 0x00000000
 xer: 0x00000004   lr: 0x94c649f8  ctr: 0x94c69800   mq:0x00000000
  r0: 0xffffffc2   r1: 0xf0080af0   r2: 0xf0080ac4   r3:0x00000507
  r4: 0x00000001   r5: 0x00000001   r6: 0x00000000   r7:0xf0080b30
  r8: 0x00000000   r9: 0x00000189  r10: 0x3b8c542d  r11:0xa4c5b70c
 r12: 0x94c69800  r13: 0x00000000  r14: 0x00000000  r15:0x00000000
 r16: 0x00000000  r17: 0x00000000  r18: 0x00000000  r19:0x00000000
 r20: 0x00000000  r21: 0x00000000  r22: 0x00000000  r23:0x00000000
 r24: 0x00000000  r25: 0x0000001e  r26: 0x00000078  r27:0x017774dc
 r28: 0xf0080bb0  r29: 0xa4c586e8  r30: 0xf0080ba0  r31:0x94c64990


Thread 2:

#  1  0x8fe26728 in _mach_msg_trap + 0x00000008 (dyld + 0x00026728)
#  2  0x8fe31f34 in _mach_msg + 0x00000038 (dyld + 0x00031f34)
#  3  0x8fe16224 in _server_loop + 0x00000088 (dyld + 0x00016224)
#  4  0x8fe16054 in _start_debug_thread + 0x00000144 (dyld + 0x00016054)

PPC Thread State:
srr0: 0x8fe26728 srr1: 0x0000d030               vrsave: 0x00000000
 xer: 0x00000000   lr: 0x8fe31f34  ctr: 0x8fe1a688   mq:0x00000000
  r0: 0xffffffe1   r1: 0x05c26cf0   r2: 0x00000000   r3:0x05c26d90
  r4: 0x00000002   r5: 0x00000000   r6: 0x00000040   r7:0x00004503
  r8: 0x00000000   r9: 0x00000000  r10: 0x00000000  r11:0x84510334
 r12: 0x8fe1a688  r13: 0x00000000  r14: 0x8fe53254  r15:0x8fe507a0
 r16: 0x8fe507d0  r17: 0x8fe5079c  r18: 0x8fe507a0  r19:0x05c26dd0
 r20: 0x8fe507cc  r21: 0x8fe5079c  r22: 0x8fe507cc  r23:0x8fe53254
 r24: 0x05c26d90  r25: 0x00000040  r26: 0x00004503  r27:0x00000000
 r28: 0x00000000  r29: 0x00000000  r30: 0x00000002  r31:0x8fe161b0

there is more in this log but it will not allow me to post the whole error log

 

[mad jew]

And you get a similar log for the other apps (Excel, Entourage and PowerPoint)?

Unfortunately the age-old practice of deleting PLIST files can be pretty cumbersome for Office. You've got to be careful you don't end up deleting your custom dictionary etc.

 

[PaddyB]

yes happens when i try to run any office app.

 

[mad jew]

Hmm... Well as a start, I'd check to see if it's a preference issue as the formidable ~Shard~ and PlaceofDis have alluded to. I have Office X so it may be slightly different but I'd start by going to the Preferences folder on my Home account (it's in the Library) and dragging the following to the Desktop:

• com.microsoft.PowerPoint.plist
• com.microsoft.Word.plist
• A folder named Microsoft.

This will remove more preferences than necessary but they can be placed back afterwards. It'll get rid of custom dictionaries, Messenger preferences and RDC preferences where applicable but don't worry about that yet, we're just trying to narrow down whether it's a preference issue at all.

Now open an Office app and see how far you get.

 

[~Shard~]

Hmm... Well as a start, I'd check to see if it's a preference issue as the formidable ~Shard~ and PlaceofDis have alluded to. I have Office X so it may be slightly different but I'd start by going to the Preferences folder on my Home account (it's in the Library) and dragging the following to the Desktop:

• com.microsoft.PowerPoint.plist
• com.microsoft.Word.plist
• A folder named Microsoft.

This will remove more preferences than necessary but they can be placed back afterwards. It'll get rid of custom dictionaries, Messenger preferences and RDC preferences where applicable but don't worry about that yet, we're just trying to narrow down whether it's a preference issue at all.

Now open an Office app and see how far you get.

Good suggestion, that's probably a good way to try and isolate things. Oh, and when I said do a reinstall in my above post, I didn't mean a restore of the whole system, just Office.

 

[mad jew]

I hate the way Microsoft does its own thing with preferences on the Mac.

Any other app/suite and this would be a relatively simple process.

 

[~Shard~]

I hate the way Microsoft does its own thing with preferences on the Mac.

Any other app/suite and this would be a relatively simple process.

Yeah, absolutely - leave it to MS to do things "the stupid way" and cause unnecessary issues like this. Office X is, truthfully and ironically, the only app that has ever crashed on my Mac...

 

[mad jew]

Really? I've only had Office crash once (Word) but VLC crashes every few months. Safari's done it four times too. All up, it's a pretty good hit rate considering how many things I do at once on my babies.

Of course, I really only right uni papers in Word which isn't very crash-inducing.

 

[~Shard~]

Really? I've only had Office crash once (Word) but VLC crashes every few months. Safari's done it four times too. All up, it's a pretty good hit rate considering how many things I do at once on my babies.

Yeah., I know what you mean. Nope, I have never had any other app crash on me, unless you count VLC not being able to play a file or having trouble with it, but that's only because it was a WMV3 file or something of that nature.

Have you upgraded to the new VLC which was released a couple days ago? Not sure if that would help, but it never hurts to have the most current version of an application.

 

[iMeowbot]

Look for duplicate and/or corrupt fonts. Office apps don't tolerate them well.

 

[mad jew]

Have you upgraded to the new VLC which was released a couple days ago? Not sure if that would help, but it never hurts to have the most current version of an application.

Yeah, thanks. I've been running it for a while but it doesn't seem much better. I don't watch countless videos so it doesn't really bother me.

Look for duplicate and/or corrupt fonts. Office apps don't tolerate them well.

Good point. Mostly Office tells you if there's a problem with the fonts, but not always. Also check in the Classic System Folder for bad fonts if applicable.

 

[~Shard~]

Yeah, thanks. I've been running it for a while but it doesn't seem much better. I don't watch countless videos so it doesn't really bother me.

Gotcha - just thought I'd make the suggestion for what it was worth...