MS Office X crashes on print

Discussion in 'Mac Help/Tips' started by crassusad44, Nov 21, 2002.

  1. crassusad44 macrumors 6502a

    Joined:
    Nov 30, 2001
    Location:
    Scandinavia
    #1
    HELP!!! Everytime I try to print from a MS Office application, the app crashes (49 out of 50 times). It does not happen with other applications. I recently re-installed Office, and the problem dissappeared, but came back after a few days.

    I have a couple of other machines with Office installed (on the same network), and they are not affected.

    The system is PM G4 533 10.2.2 and Office 10.1.2.

    Under is the last dump from Excel crashreporter:

    Command: Microsoft Excel
    PID: 4084

    Exception: EXC_BAD_ACCESS (0x0001)
    Codes: KERN_INVALID_ADDRESS (0x0001) at 0x0b1e274c

    Thread 0 Crashed:
    #0 0x9000ce74 in timesub
    #1 0x9006bf88 in gmtsub
    #2 0x9006be28 in gmtime
    #3 0x91f0898c in PDFWriteDate
    #4 0x91f05674 in PDFDocumentPrintf
    #5 0x91f04c88 in emitInfo
    #6 0x91f05834 in PDFDocumentEmitTrailer
    #7 0x91f03f88 in pdf_Finalize
    #8 0x9371f09c in contextFinalize
    #9 0x90132794 in CFRelease
    #10 0x8757590c in _Z17ReleaseDrawingCtxPK9CVBackEndPPv
    #11 0x8758b114 in _Z24BackEndReleaseDrawingCtxPK9CVBackEndPPv
    #12 0x91bac6f4 in _Z14PJCEndDocumentP20OpaquePMPrintSession
    #13 0x91bac63c in PMSessionEndDocumentNoDialog
    #14 0x91d14ea8 in PMSessionEndDocument
    #15 0x003614f0 in 0x3614f0
    #16 0x00351c78 in 0x351c78
    #17 0x00302dcc in 0x302dcc
    #18 0x00302988 in 0x302988
    #19 0x00774ddc in 0x774ddc
    #20 0x007749d4 in 0x7749d4
    #21 0x009e2f64 in 0x9e2f64
    #22 0x009e3000 in 0x9e3000
    #23 0x00264ac8 in 0x264ac8
    #24 0x00c9a1c8 in 0xc9a1c8
    #25 0x00c9a0cc in 0xc9a0cc
    #26 0x92ba25b4 in DispatchEventToHandlers
    #27 0x92ba291c in SendEventToEventTargetInternal
    #28 0x92bb4c88 in SendEventToEventTarget
    #29 0x92c28488 in _Z20HandleTextInputEventP14OpaqueEventRef
    #30 0x92bb208c in _Z29ToolboxEventDispatcherHandlerP25OpaqueEventHandlerCallRefP14OpaqueEventRefPv
    #31 0x92ba266c in DispatchEventToHandlers
    #32 0x92ba291c in SendEventToEventTargetInternal
    #33 0x92bb4c88 in SendEventToEventTarget
    #34 0x92c38010 in SendTSMEvent
    #35 0x92bfcc74 in SendUnicodeTextAEToUnicodeDoc
    #36 0x92c03aa0 in utDeliverTSMEvent
    #37 0x92c37f1c in TSMKeyEvent
    #38 0x92be0744 in TSMProcessRawKeyEvent
    #39 0x92bf9458 in _Z27HandleCompatibilityKeyEventP14OpaqueEventRef
    #40 0x92bbaf74 in _Z25CompatibilityEventHandlerP25OpaqueEventHandlerCallRefP14OpaqueEventRefPv
    #41 0x92ba25b4 in DispatchEventToHandlers
    #42 0x92ba291c in SendEventToEventTargetInternal
    #43 0x92ba5d28 in SendEventToEventTargetWithOptions
    #44 0x92bec1e0 in _Z19HandleKeyboardEventP14OpaqueEventRefm
    #45 0x92bb2080 in _Z29ToolboxEventDispatcherHandlerP25OpaqueEventHandlerCallRefP14OpaqueEventRefPv
    #46 0x92ba266c in DispatchEventToHandlers
    #47 0x92ba291c in SendEventToEventTargetInternal
    #48 0x92bb4c88 in SendEventToEventTarget
    #49 0x00cbd8ac in 0xcbd8ac
    #50 0x002a35e8 in 0x2a35e8
    #51 0x002a3558 in 0x2a3558
    #52 0x00250098 in 0x250098

    Thread 1:
    #0 0x90042c48 in semaphore_timedwait_signal_trap
    #1 0x9003ee74 in _pthread_cond_wait
    #2 0x90233438 in TSWaitOnSemaphoreCommon
    #3 0x9023c258 in TimerThread
    #4 0x90021308 in _pthread_body

    Thread 2:
    #0 0x900319ec in accept
    #1 0x026ec578 in FWaitForConnection
    #2 0x00d4ab84 in 0xd4ab84
    #3 0x00d74df8 in 0xd74df8
    #4 0x00d74f88 in 0xd74f88
    #5 0x902b7e30 in _MP_CFMTaskProc
    #6 0x9025e534 in PrivateMPEntryPoint
    #7 0x90021308 in _pthread_body

    Thread 3:
    #0 0x90025cec in recvfrom
    #1 0x026ec730 in FReceiveMessage
    #2 0x00d4acfc in 0xd4acfc
    #3 0x00d75174 in 0xd75174
    #4 0x00d752dc in 0xd752dc
    #5 0x902b7e30 in _MP_CFMTaskProc
    #6 0x9025e534 in PrivateMPEntryPoint
    #7 0x90021308 in _pthread_body

    Thread 4:
    #0 0x90042c48 in semaphore_timedwait_signal_trap
    #1 0x9003ee74 in _pthread_cond_wait
    #2 0x902a0a48 in MPWaitOnSemaphore
    #3 0x00d75448 in 0xd75448
    #4 0x902b7e30 in _MP_CFMTaskProc
    #5 0x9025e534 in PrivateMPEntryPoint
    #6 0x90021308 in _pthread_body

    PPC Thread State:
    srr0: 0x9000ce74 srr1: 0x0200f030 vrsave: 0x00000000
    xer: 0x00000000 lr: 0x9006bf88 ctr: 0x00000000 mq: 0x00000000
    r0: 0x0051dc50 r1: 0xbfffd790 r2: 0xa0007530 r3: 0xbfffd9ac
    r4: 0x00000000 r5: 0x0acc2db0 r6: 0x00000000 r7: 0x0b1e274c
    r8: 0x0b1e0a00 r9: 0x3ddd1de6 r10: 0x000a3b8a r11: 0x00000000
    r12: 0x90014320 r13: 0x014be838 r14: 0x014d978c r15: 0xffffffff
    r16: 0x00000002 r17: 0x0246c148 r18: 0x00000000 r19: 0x014d97a7
    r20: 0x014d9764 r21: 0x014d9790 r22: 0x014be82c r23: 0x014d978b
    r24: 0x014d9789 r25: 0x014d8b74 r26: 0x0ac50e70 r27: 0xbfffd9ac
    r28: 0x00000000 r29: 0xa0007530 r30: 0x00000000 r31: 0x9000ce2c
     
  2. crassusad44 thread starter macrumors 6502a

    Joined:
    Nov 30, 2001
    Location:
    Scandinavia
    #2
    Here is a dump from the console.log:

    Nov 21 17:54:32 /Applications/Microsoft Office X/Microsoft Excel: *** Warning: ATSUMeasureText has been deprecated. Use ATSUGetUnjustifiedBounds instead. ***
     
  3. shadowfax0 macrumors 6502

    Joined:
    May 2, 2002
    #3
    What version of Excel is it? (obviously V.x, but have you installed the latest updates from M$?) If you haven't I highly suggest you do. They can be found at
    www.mactopia.com
    or
    www.microsoft.com/mac
     
  4. crassusad44 thread starter macrumors 6502a

    Joined:
    Nov 30, 2001
    Location:
    Scandinavia
    #4
    As I stated in my first post, it's Office v.X version 10.1.2 and OS X 10.2.2, so, all the recent updates are in place...
     
  5. shadowfax0 macrumors 6502

    Joined:
    May 2, 2002
    #5
    hmmm...have you tried deleting the preferences, or running fsck -y?
     
  6. Computer_Phreak macrumors 6502

    Joined:
    Jul 15, 2002
    #6
    i had this exact same problem...

    first, tell me what type of printer do you have?
     
  7. crassusad44 thread starter macrumors 6502a

    Joined:
    Nov 30, 2001
    Location:
    Scandinavia
    #7
    I've tried everything. Reinstalling the app. Trashing prefs. Running fsck -y. Diskwarrior 2. Everyting.

    The printer is a network laser writer (HP 4050 series). Every other app works, except M$ Office apps... :confused:
     

Share This Page