*@!% Music Store!!!

Discussion in 'Mac Apps and Mac App Store' started by Diomedes, Nov 22, 2005.

  1. Diomedes macrumors 6502

    Joined:
    Oct 5, 2004
    Location:
    San Francisco
    #1
    Is any one else noticing an increase in iTMS errors? I cannot buy ANYTHING. I get the attached error. I even bought a Music Card from the Apple Store, and still nothing! I discovered (the hard way) if you click on Purchase repeatedly, you get CHARGED!

    This is driving me crazy. I've also been getting intermittent "We could not complete your request (5002)" errors.
     

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  2. puckhead193 macrumors G3

    puckhead193

    Joined:
    May 25, 2004
    Location:
    NY
    #2
    did your credit card expire or something along those lines... ?
     
  3. mkrishnan Moderator emeritus

    mkrishnan

    Joined:
    Jan 9, 2004
    Location:
    Grand Rapids, MI, USA
    #3
    Hmmm...I've bought a few songs recently and have not had trouble. Any chance of a network or firewall type of issue somewhere in your system? :(
     
  4. 840quadra Moderator

    840quadra

    Staff Member

    Joined:
    Feb 1, 2005
    Location:
    Twin Cities Minnesota
    #4
    bought music today at work, and again just now.

    No problems at all this week for me.
     
  5. TheMonarch macrumors 65816

    TheMonarch

    Joined:
    May 6, 2005
    Location:
    Bay Area
    #5
    Call Apple. Get your money back... They better...
     
  6. mjstew33 macrumors 601

    mjstew33

    Joined:
    May 29, 2005
    Location:
    Illinois
    #6
    It wouldn't let him purchase. How could he get his money back? :confused:
     
  7. TheMonarch macrumors 65816

    TheMonarch

    Joined:
    May 6, 2005
    Location:
    Bay Area
    #7
    Ahem:

    I'd sure as hell would be on the phone with Apple...
     
  8. Diomedes thread starter macrumors 6502

    Joined:
    Oct 5, 2004
    Location:
    San Francisco
    #8
    Well, they did take my money. Each time I clicked on "Purchase", I would see the amount deducted from my PayPal account.

    Even supposing, say, that my PayPal account was negative (which it isn't), I bought a pre-paid music card. In my previous experience of using those cards, the amount available is used first.

    To further confound things, I was able to make 1 purchase today; but every other one gets the same. This is SO annoying.

    I guess my next step is to create another account and see if I can use that one...
     
  9. cartmill72 macrumors newbie

    Joined:
    Oct 27, 2003
    Location:
    Columbus, Ohio
    #9
    My last successful download via iTunes was Thursday using PayPal. Since then, I haven't been charged for the purchase, nor have I been able to buy anything else.

    I continue to get either a 502 error or a message reading "Credit Card Transactions Can Not Be Processed At This Time."

    My wife, however, can use the same computer and same credit card with her account and download anything.

    I can't buy videos, singles or full albums. The Apple discussion boards are full of people reporting similar problems. Though most are in Canada, this problem is being reported throughout the United States, too.
     
  10. cashmoney macrumors member

    Joined:
    Jun 3, 2005
    #10
    once they charge you, I think you can still get the song. Just click on "advanced" then "check of Purchases". It should then go to the music store and download your song.
     
  11. revisionA macrumors 6502

    Joined:
    May 27, 2005
    #11
    The dealio

    Unless you click Yes on the 'are you sure' window that comes up, you arent charged.

    If you have one click purchasng enabled, you neeed to go to Advanced and Check for Purchased Music... it will look to see if you have been authorized to purchase music but its not yet on your machine.

    If you still dont get the song, call Apple.

    I had a couple albums it refused to LET ME buy. I waited 3 days and it worked, they were moving files from one server to the next or something.

    $
     
  12. nichos macrumors 6502

    nichos

    Joined:
    Jul 17, 2004
    Location:
    Jacksonville, Fl
    #12
  13. Diomedes thread starter macrumors 6502

    Joined:
    Oct 5, 2004
    Location:
    San Francisco
    #13
    Although they haven't yet told me why it happened, Apple did promptly refund my money, and the issue seems to have been fixed.
     

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