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My 11.6 MBA ultimate came with a chip on the aluminium!

Discussion in 'MacBook Air' started by Cerano, Jan 14, 2011.

  1. macrumors regular

    Guys anyone encountered this issue? It came out of the box this way :(
    went to the store told them i wanted an exchange but they're still looking into it
  2. 2IS
    macrumors 68030

    I would think if there was an actual chunk of aluminum missing there would be no question that it would be replaced. So i've got to ask, is the chip visible by the average human eye? Sorry, but given some of the silly complaining i've read on here from a select few, it's a legitimate question.
  3. macrumors regular

    its visible but its not very big. its a spot of black where the side has been blunted off. you can feel it too

    the store told me they sent it up to their hq to see what they can do as mine is a CTO set.

    If they refuse to replace it what should i do
  4. macrumors 68000

    I think if you insist on it being a problem (if it bothers you that much) I'm sure they will exchange it. Many people change between 13.3" and 11.6" units without hassle. Why should you have to settle for a unit that you aren't happy with?
  5. macrumors regular

    yes its bothering me alot and its 1 day old
  6. 2IS
    macrumors 68030

    If it's an actual chip that you can see and feel it would bother me too, especially if it wasn't caused by myself. If they don't replace it you ask to speak with a manager, if you can't get anywhere you can dispute the charge. At that point it MIGHT be more trouble than it's worth, but that's for you to decide.
  7. macrumors 68000

    No question about it...bring it back, try different stores, do whatever you need to do. You paid good money for it, you deserve to be 100% satisfied!
  8. macrumors regular

    thanks for the advice mate.

    i bought mine from an apple premium reseller since there isnt a single apple store in my country
  9. macrumors 6502a

    Exchange it.
  10. macrumors regular

    i would love to but its not so simple in my country... wish i were in america
  11. macrumors 68020


    Go to Mexico, walk across the border, exchange it at an Apple store, reverse these steps.:D
  12. macrumors regular

    well im about as far as you can get from mexico in the world

    besides there isnt an apple store in my whole country :D

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