My 20 day old Macbook has a crashed Harddisk!

Discussion in 'Mac Basics and Help' started by Sundeep, Feb 18, 2007.

  1. Sundeep macrumors newbie

    Joined:
    Oct 28, 2006
    #1
    Hi Guys,

    I recently purchased a black Macbook. I have hardly used the machine and all of a sudden I see that the harddisk is dead. I accidently happened to come across this thread and now i am freaked out cos I have asked Apple to send me a box so that they can replace my harddisk at their facility.

    I bought the macbook from Macmall and the MacMall customer service does not work on weekends (only the sales department works..understand the attitude)...I spoke to apple guys and I told them that I want to return this machine but they say that I cant do so as I have bought it from MacMall and so I have to work it out with them. I just finished reading the website of MacMall and they say that they do not have a return policy on apple products...so this is a well devised catch 22 situation. I need your advice guys.

    What do you guys suggest I do?
     
  2. mrbill macrumors newbie

    Joined:
    Jul 22, 2002
    Location:
    Houston, TX
    #2
    Let Apple replace the hard disk; as long as there's not a weekend in the way, you should have the machine back two days after you send it in (see my post above). Apple doesn't make the hard drives; blame Seagate for this "failure of a moving part" if you want.

    As for MacMall, I've never heard anything good about their customer service - and they have a long tradition of "if you have problems, contact the manufacturer, not us".
     
  3. Sundeep thread starter macrumors newbie

    Joined:
    Oct 28, 2006
    #3
    But what about the horror stories of scrates and damages while replacing and what if they swap my harddrive to another person and vice versa.
     
  4. mrbill macrumors newbie

    Joined:
    Jul 22, 2002
    Location:
    Houston, TX
    #4
    That's a one-in-a-million screwup by someone *at CompUSA*. When you send your machine directly to Apple you don't have to worry about it.
     
  5. gameguy3001 macrumors member

    Joined:
    Feb 8, 2007
    Location:
    Saskatoon, SK
    #5
    when apple gets you hard drive, they will erase the hard drive and then destroy it if it cannot be refurbished
     
  6. Nukemkb macrumors 6502a

    Nukemkb

    Joined:
    Mar 12, 2006
    Location:
    Columbia, SC
    #6
    This may be an opportunity for a bigger hard drive too, if you've wanted one. Maybe for a few xtra bucks Apple will install a larger, or perhaps due to your problem, they may...don't know till you ask!
     
  7. kufel macrumors newbie

    Joined:
    Feb 16, 2007
    Location:
    New York
    #7
    you cna ask all you want, apple policy is "like for like" - no upgrades during repair unfortunately :(

    the good news, HD replacements on macbooks are one of the fastest repairs ever!
     

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