When he plugs it in via USB (it is 2.0), all of the drivers seem to be loaded just fine (Windows recognizes it), but it never shows in iTunes. Also of note, when he plugs it in and it's on, it merely says "Not Charging". Weird. I've never seen one do that. Would that prevent it from showing up (low powered USB port?). He's using iTunes 10 and Windows XP. Just thought you guys may be able to help him out. Thanks in advance for any ideas.