My Mac Help quits

Discussion in 'Macintosh Computers' started by brobson, Nov 27, 2004.

  1. macrumors 6502

    brobson

    Joined:
    Aug 13, 2004
    Location:
    Dallas
    #1
    I was trying to use disk utility and ended up having to shut the machine down because the disk wouldn't come out (I stopped it before it was finished)
    Anyway now the help window pops up when I push it and then fades away.
    I will call support unless someone knows what to do here.
    Thanks, I LOVE this site!
    Brenda :)
     
  2. Administrator

    HexMonkey

    Staff Member

    Joined:
    Feb 5, 2004
    Location:
    New Zealand
    #2
    Are you referring to the Help Viewer application? If so, try deleting these items:

    • ~/Library/Preferences/com.apple.help.plist
    • ~/Library/Preferences/com.apple.helpui.plist
    • ~/Library/Preferences/com.apple.helpviewer.plist
    • ~/Library/Caches/com.apple.helpui/
     
  3. thread starter macrumors 6502

    brobson

    Joined:
    Aug 13, 2004
    Location:
    Dallas
    #3
    Thanks but where are these located??
    I did a search and scrolled through my system folder and didn't find them

     
  4. macrumors 68000

    varmit

    Joined:
    Aug 5, 2003
    #4
    ~ stands for your user name
    so if you click on the Finder face in the dock, you should see a Library file in the home folder in the Finder that shows up, and make your way to the files above.
     
  5. thread starter macrumors 6502

    brobson

    Joined:
    Aug 13, 2004
    Location:
    Dallas
    #5
    this site is amazing

    What do I need apple care for, I have you all!!!
    Thanks
     
  6. macrumors 68000

    varmit

    Joined:
    Aug 5, 2003
    #6
    Welcome. Truth, some of the people here are or were Apple Techs.
     

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