My mail app seems to be broken....help?

Discussion in 'Mac Apps and Mac App Store' started by faithfulFrank, Oct 11, 2006.

  1. faithfulFrank macrumors member

    Joined:
    Dec 31, 2003
    Location:
    Central Florida
    #1
    Hello all,
    My mail app all of a sudden seems to be broken. There is a triangle with an exclamation point inside of it right next to my inbox. Next to that there is a spinning wheel...not a beachball, just the spinning wheel, like it is still trying to get mail.

    I have a .mac address, and using the internet and going to .mac, i can do everything. My connection is ok, because my internet is working.

    I tried shutting down my computer and restarting, but that did not work. What do I do next? I have a G4 iMac running Tiger. I tried repairing permissions, nothing was bad and that did not work.
    I do not know what to do next.

    thanks, Frank D.
     
  2. SilentPanda Moderator emeritus

    SilentPanda

    Joined:
    Oct 8, 2002
    Location:
    The Bamboo Forest
    #2
    I think .Mac is down right now. My mail isn't working either.
     
  3. faithfulFrank thread starter macrumors member

    Joined:
    Dec 31, 2003
    Location:
    Central Florida
    #3
    Oh ok.
    this is what it says when I click the exclimation point.


    It says:

    Connection failed

    There may be a problem with the mail server or network. Check the settings for account "(my email)"or try again.
    The server error encountered was: The connection to the server "mail.mac.com" on port 143 timed out.

    then it has to buttons, stay offline or go online

    thanks, frank D.
     
  4. SilentPanda Moderator emeritus

    SilentPanda

    Joined:
    Oct 8, 2002
    Location:
    The Bamboo Forest
    #4
    That's what I have too. Usually when .Mac goes down it's becuase of ummm... imminent release of full video iPods integrated with Quad Core Super MacBooks with 80 inch virtual screens the size of a gumball. :D
     
  5. faithfulFrank thread starter macrumors member

    Joined:
    Dec 31, 2003
    Location:
    Central Florida
    #5
    .mac seems to be working for me.......I just received e-mail to my .mac account two minutes ago,,,,my mail program is stil no t working, but if I go to a new safari window and open .mac, it seems to work.

    I do not know what to think.

    frank D.
     
  6. mad jew Moderator emeritus

    mad jew

    Joined:
    Apr 3, 2004
    Location:
    Adelaide, Australia
    #6
    Maybe try changing to port 587. Go to the Accounts pane of Mail's Preferences and click Server Settings. Change the field next to Port from 25 to 587. :)
     
  7. faithfulFrank thread starter macrumors member

    Joined:
    Dec 31, 2003
    Location:
    Central Florida
    #7
    mad jew,
    I tried that, didn't work. I called my local mac guru, he walked me through alot of stuff, like taking my com.apple.mail.plist out, going to my imac, library, mail etc,etc,etc and taking out something else and trying to relaunch it. All of a sudden, my mail is messed up bad.

    Thankfully, i can still send/receive e-mail, but I have to go to my browser and log on to .mac to do it. My mail app is not responding to anything. Keeps showing that exclamation point. When tryimng to shut it down, I would have to force quit it a few times, although now it seems to be able to quit by itself.

    Funny that when I change the port number to 587, it seems to change it, but when I try to launch mail after, it still says that port 143 timed out.

    I'm about to throw my tiger disk in and reformat everything, although I do not reallly want to do that.

    Frank D.
     
  8. tjwett macrumors 68000

    tjwett

    Joined:
    May 6, 2002
    Location:
    Brooklyn, NYC
    #8
    yikes, no need to reformat your machine! my .Mac is currently not behaving either. get used to this guys, it happens fairly often. welcome to dot mac. :)
     
  9. faithfulFrank thread starter macrumors member

    Joined:
    Dec 31, 2003
    Location:
    Central Florida
    #9
    TJ,
    Perhaps I do not have a problem?
    A few have said that their .mac is not working, but when I go to .mac using safari, it seems to be working. I just got a new e-mail about 20 minutes ago.
    Can it not work with my mail app but work online?

    Frank D.
     
  10. mad jew Moderator emeritus

    mad jew

    Joined:
    Apr 3, 2004
    Location:
    Adelaide, Australia
    #10
    It probably is just a .Mac-side issue, but to check it's not a problem with your network accessing port 143, can you test Mail on a different network/internet connection? :)
     
  11. faithfulFrank thread starter macrumors member

    Joined:
    Dec 31, 2003
    Location:
    Central Florida
    #11
    Well, I guess it was just a .mac side issue.......everything is working fine today.
    I wonder why .mac could work fine online. but not work with your mail app?

    Thanks for all your help!
    Frank D.
     
  12. mad jew Moderator emeritus

    mad jew

    Joined:
    Apr 3, 2004
    Location:
    Adelaide, Australia
    #12
    As far as I know, the Webmail face of .Mac uses different port settings at Apple's end to the email client (Mail) settings. I get the same thing sometimes with my ISP-hosted email. :)
     
  13. faithfulFrank thread starter macrumors member

    Joined:
    Dec 31, 2003
    Location:
    Central Florida
    #13
    Thanks.....I guess I did not need to spend an hour with my local guru trying all sorts of stuff to fix it...:(

    I learned something. Then I found today in very small letters on the .mac page something talking about this very thing happening.....oh well. i'll look harder first next time.

    Frank D.
     
  14. mad jew Moderator emeritus

    mad jew

    Joined:
    Apr 3, 2004
    Location:
    Adelaide, Australia
    #14
    Haha, Apple don't usually tell us that .Mac is down until after it comes back up. :p
     

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