My Mini died... woohoo! Apple "reliability"

Discussion in 'Mac mini' started by generik, Sep 19, 2006.

  1. macrumors 601

    generik

    Joined:
    Aug 5, 2005
    Location:
    Minitrue
    #1
    Wow I am seriously got to admit tha I am getting rather pissed off, out of 4 Macs I owned to date the only one with no issues was a Macbook, and that was because its a refurb.

    I only owned it for two days, and this morning I got up and found that froze, power cycling it does no good, the led just lights up and a clucking sound comes from the thing, sounds like the hard drive but then again it doesn't make any sense. Guess Apple should publish disclaimers next time saying their tofu computers can't be used to run boinc.

    They really should pay those chinese more :mad:
     
  2. macrumors 6502

    Joined:
    Sep 15, 2006
    #2
    calm down, I belive you were just unlucky - if it's only been 2 days then you should be covered by (what I belive to be) 30 day buy-back insurance (dunno equivalent in english :eek: ), so just hand it back to apple and you'll have a new in within days, or so I hope.

    The macintosh machines I've used and ecountered has been without physical faults for as long as I care to remember - being in a family who by tradition runs a printing house means I've beet a good share of well designed machines (also some which I consider apple bloopers - not that many lately), so just calm down, go grab a cup of tea and relax - return your faulty machine tomorrow and wait for a hopefully better experience in the future
     
  3. thread starter macrumors 601

    generik

    Joined:
    Aug 5, 2005
    Location:
    Minitrue
    #3
    So they have a 30 day replacement policy? I always had the impression that it is 7 days.
     
  4. macrumors 68000

    bearbo

    Joined:
    Jul 20, 2006
    #4
    i believe in 14 days you can return with restocking fee if you just dont want it, but i think for ur situation... you can get a replacement (this is for US, other country policy may vary)
     
  5. macrumors 6502

    Joined:
    Sep 15, 2006
    #5
    Well I belive it's to be 30 day by law in sweden (and here I enter an area where all my know-how is moot - second-guessing with poor memory :eek: )

    edit: 14 days sounds like a possibly number too, should really ask someone who actually knows legal stuff, alas 11 pm might be the wrong time to do it!
     
  6. Moderator

    840quadra

    Staff Member

    Joined:
    Feb 1, 2005
    Location:
    Land of 10,000 Lakes
    #6
    Well before you go off making generalizations about what is wrong, while also disrespecting an entire culture, perhaps you should contact Apple and arrange to get a replacement system.

    It too appears to me that you have bad luck, which sucks for both you and Apple. Regardless of that fact, I have little sympathy for people that tend to overreact in the way you have currently and historically.

    Yes and no, However you should be able to get this in under a DOA issue.

    http://store.apple.com/Catalog/US/Images/salespolicies.html

     
  7. macrumors G5

    nagromme

    Joined:
    May 2, 2002
    #7
    My recommendation: call Apple, don't just take it to the store. Get your resolution worked out in advance, and get a case # which you can tell to them when you go in. That way you can talk to different people, or whatever it takes, BEFORE taking a trip to the store where there's only one person to talk to.

    Polite but firm should get you to a resolution. The person on the other end MAY have some discretion to offer you more than the rules state.

    (My recollection for the US is that they are obligated to fix it, not replace it--unless repair fails. I could be wrong. And I have never heard of minitrue :) )
     
  8. macrumors regular

    Joined:
    Aug 16, 2006
    #8
    I have almost NEVER had an Apple failure... I've had generic parts Apple uses (just like ANY computer company)... i.e., the hard disk fail... but that isn't Apple's fault.

    However, and I'm not trying to be a jerk here... if you are having that kind of issue with that many computers, it may not be luck... it might be something crazy going on with your electrical system... just might want to look into it.

    Are you getting clean power? Are you in a newer house, or an 80 year old Victorian?

    Have you tried getting someone to analyze your power outputs? 2-Prong with a 3-prong adapter or do you have a good, solid ground in the electrical system?

    I know in my old house, someone had screwed up my phone wiring when they built the home, and my 1.5MB DSL connection only got 33/35K a second, and there wasn't anything anyone could do about it... even though my neighbors got 300+K/S downloads.

    Just food for thought! :)
     
  9. macrumors 6502a

    Joined:
    Apr 18, 2005
    #9

    Logical thought?, that has absoloutly no place in this thread:rolleyes:
     
  10. macrumors 68030

    Joined:
    Jun 20, 2005
    Location:
    Canada
    #10
     
  11. macrumors 68000

    dsnort

    Joined:
    Jan 28, 2006
    Location:
    In persona non grata
    #11
    Not in any of these threads. ;)
     
  12. macrumors 604

    zap2

    Joined:
    Mar 8, 2005
    Location:
    Washington D.C
    #12
    Assuming it new..which you made it sound like because you sayed you MacBook is the only one with a problem, and thats because its refub...you have a year to have them fix(not a year minus 2 days)

    I broke my Mini the day I got it(broke the Airport wire, and somehow made the fan go full blast and Apple replaced it for free..plugged it in, heard the fan and BAM..."Would you like a free replacement" Yes ma'm..walked out with a brand new one
     
  13. macrumors 603

    Dont Hurt Me

    Joined:
    Dec 21, 2002
    Location:
    Yahooville S.C.
    #13
    Hey Generic may I ask what you were doing inside that new Mini? I remember your post on the ugly airport or something.
     
  14. macrumors 68000

    MacSA

    Joined:
    Jun 4, 2003
    Location:
    UK
    #14
    In the last 6-8 months i've never seen so many people having issues with Apple hardware... certainly not what you want to see as a potential switcher.
     
  15. macrumors 65816

    hcuar

    Joined:
    Jul 23, 2004
    Location:
    Dallas
    #15
    I wouldn't worry about it... people tend to post about problems... not things working perfectly. It's hard to base your purchase off the number of problems posted.
     
  16. macrumors regular

    Joined:
    Aug 16, 2006
    #16

    Considering Apple will sell now what, literally MILLIONS of Macs a year... and you hear about 20 or 30 failing on the Internet sites... :D

    yeah, I'd fret about that... lol ;)

    Apple has, even in their darkest non-money-making years typically ALWAYS had the highest customer satisfaction in the business... that doesn't happen if every 3rd computer is DOA :cool:

    (EDIT: Also, don't forget that people, including myself, tend to hold Apple to higher standards that ANY OTHER COMPUTER COMPANY... and sometimes to standards that even Apple can't meet...)
     
  17. macrumors 68000

    bearbo

    Joined:
    Jul 20, 2006
    #17
    he said that the only computer he did not have a problem is the macbook

    it wouldn't hurt to read his thread twice (and your own) before posting
     
  18. thread starter macrumors 601

    generik

    Joined:
    Aug 5, 2005
    Location:
    Minitrue
    #18
    Ram upgrade, it's quite a bugger to get the rams swopped back again. Going to bring it out to a service centre later today. Irony is I have been there too many times.
     
  19. macrumors member

    prograham

    Joined:
    Jun 9, 2006
    Location:
    New York
    #19
    mod

    How did this thread not get modded to title "flame bait"?
     

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