My new iPhone 5 has static/lines on keyboard

Discussion in 'iPhone Tips, Help and Troubleshooting' started by Reikochan, Sep 23, 2012.

  1. macrumors member

    Joined:
    Jun 6, 2011
    Location:
    USA
    #1
    I have a flawless iPhone 5 that works perfectly. However, on the App Store and the iTunes Store when it asks for my password, I will go to type it in and when I do I will see these lines going across my keyboard that move and act like static.

    I ordered it from apple so my question is, should I return it? Or is this a software issue? It doesn't do this anywhere else on the phone. It only happens when the keyboard turns black and asks for a password for one of the main stores.

    I was able to make this happen purposely several times on my phone, but when I grabbed my husband's iPhone 5 I could not mimic my problem.

    I am including a video I found on YouTube that mimics the same problem.

    http://m.youtube.com/#/watch?v=BJobxmLXiHo&desktop_uri=/watch?v=BJobxmLXiHo

    Can this issue be recreated on an iPhone 4S or anther 5? Not sure what to do.
     
  2. macrumors newbie

    Joined:
    Jun 16, 2010
    #2
    I'm having the exact same problem. Hoping it's a software bug for 6.0 and not a hardware defect. No other problems so far. I bought mine from Verizon, so I'm hoping it's not a big deal because it's a pain to return through them...
     
  3. macrumors newbie

    Joined:
    Sep 23, 2012
    #3
    Returns

    I got mine from Verizon and it had something loose inside of it. I walked into apple on Friday afternoon and they gave me a new one no questions asked
     
  4. thread starter macrumors member

    Joined:
    Jun 6, 2011
    Location:
    USA
    #4
    I live in an area where the nearest apple store is five hours away. To replace my phone would be a huge hassle, I would ether have to drive it or send it back to apple and be without a phone for weeks unless they want to send me one first.

    At this point, I'm really just curious if this is a software or hardware problem.
     
  5. macrumors newbie

    Joined:
    Sep 23, 2012
    #5
    Oh sorry about that. I plan on going to apple tomorrow, I'll let you know what the say.
     
  6. macrumors newbie

    Joined:
    Sep 21, 2012
    #6
    Just call apple I have heard people getting replacements without having mail their iPhones in first
     
  7. macrumors 6502a

    Joined:
    Oct 18, 2011
    Location:
    Iowa
    #7
    For a $29 fee, apple will overnight a phone to you, and prepaid instructions for returning your current phone.
     
  8. macrumors 6502a

    yOyOYoo

    Joined:
    Feb 13, 2005
    Location:
    CA
    #8
    I have this exact same problem!

    With so many iphones on backorder, I hate to wait to get it exchanged.

    Although I guess if I wait a few more weeks Apple will work out all other major glitches.:p
     
  9. macrumors 6502

    Joined:
    Jul 10, 2007
    #9
    Same problem, but I've only seen it when inputting password in App store, so I'm assuming it's a software glitch. Makes sense since the App store was redesigned...
     
  10. macrumors newbie

    Joined:
    Feb 20, 2002
    #10
    I'm having the same problem. Hopefully it is just a software problem. For those who exchanged phones did that solve it?
     
  11. macrumors regular

    Joined:
    Feb 19, 2009
    #11
    Yep. Mine and my wife's iPhone 5's are doing this. I'm thinking it's software since both of ours are doing this and ONLY when entering password on AppStore.
     
  12. macrumors newbie

    Joined:
    Sep 20, 2012
    #12
    Same here. Hubs and I both got iP5 on launch day. Called Apple and was told they think it is a software issue so far. Mine has the static lines and his doesn't so I am not sure how it could be software if not everyone has the problem.
     
  13. macrumors 6502

    Joined:
    Mar 13, 2007
    #13
    Yup, I have the same problem from time to time as well. Only seems to be related to the App Store for me, and its hit or miss as to when it happens.
     
  14. macrumors newbie

    Joined:
    Sep 24, 2012
    #14
    Having same issue...

    Only when asked to enter password in App Store.
     
  15. macrumors newbie

    Joined:
    Sep 24, 2012
    #15
  16. macrumors member

    Joined:
    Jan 15, 2009
    #16
    For people that have this problem, have you guys tried calling apple or walking into an Apple store to see what they say? I've seen the same problem and wondering if I should swap it out.
     
  17. macrumors newbie

    Joined:
    Sep 24, 2012
    #17
    I would hope this is software since it happens to the new replacement iPhone 5 I've got from Apple too (replacement due to scuff on back border. Apple Customer Service is top class though: called Saturday, got replacement delivered Tuesday).
     
  18. macrumors 6502

    0r30

    Joined:
    Aug 12, 2010
    Location:
    Texas
    #18
    Has anyone tried doing a restoring the phone?

    I'm also having this issue with my phone.
     
  19. macrumors regular

    Joined:
    Feb 16, 2009
    #19
    I get these too every once in a while. It seems to happen in the App Store the most. I'm not sure if its happened outside of it actually. I hope its software related and not a screen issue.
     
  20. macrumors 6502

    0r30

    Joined:
    Aug 12, 2010
    Location:
    Texas
    #20
    So far what I have done is restore,wipe out the phone, then restore once again. Will update to see if the problem still persist.
     
  21. macrumors newbie

    Joined:
    Sep 24, 2012
    Location:
    San Diego
    #21
    Just got my iphone today and saw that its doing the same thing. So no one here as gone into the apple store yet to see what they say about it?
     
  22. macrumors newbie

    Joined:
    Sep 20, 2012
    #22
    got the same problem on my 64GB phone too (canadian user). Good to know I'm not the only one!
     
  23. macrumors member

    Joined:
    Aug 25, 2008
    #23
    I just had the same issue. I didn't notice that it was only when asked to enter a password for iTunes though until just now. Definitely software related.
     
  24. macrumors newbie

    Joined:
    Apr 16, 2009
    #24
    Same problem here, I did notice it outside the password entry area for the App Store, when I opened a folder (inline with the password entry line) there was some static lines) not as many but visual the same... Hope it's software ...
     
  25. macrumors newbie

    Joined:
    Sep 27, 2012

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