My order has been delayed for over a month now...

Discussion in 'Buying Tips and Advice' started by j-huskisson, Sep 1, 2006.

  1. j-huskisson macrumors newbie

    j-huskisson

    Joined:
    Aug 3, 2006
    Location:
    Nottingham, England
    #1
    Getting slightly annoyed at my local apple KRCS reseller now as I ordered on the 31st of July and they are telling me it's STILL being manufactured - but should be shipping soon. I'm actually selling my PC at the moment to someone in order to pay for the iMac (they've already paid me) - so i'm starting to sound like a broken record telling them when they'll finally get their hands on my PC.

    The apple reseller tells me it's due to a massive lack of parts - but surely someone like Apple would've sorted this out by now?

    Thought this would be the best place to post as i've just read the 12th of September rumours - I can only wish eh!!!
     
  2. MacSA macrumors 68000

    MacSA

    Joined:
    Jun 4, 2003
    Location:
    UK
    #2
    New iMacs in production could be a possible explanantion for your delay.
     
  3. bradc macrumors 6502

    Joined:
    Mar 17, 2006
    Location:
    Canader eh
    #3
    Since the 31st of July? That sounds pretty suspect to me. Sounds like the store you ordered it from is slacking off! Phone them up! It's not like the iMac was just released.
     
  4. matttrick macrumors 6502

    Joined:
    Aug 28, 2006
    #4
    tell them you are thinking of cancelling the order. then you will see how fast they move.
     
  5. Felldownthewell macrumors 65816

    Felldownthewell

    Joined:
    Feb 10, 2006
    Location:
    Portland
    #5
    Tell them that if it is not IN YOUR HANDS in 3 days you are cancelling and going with whoever their competition is.
     
  6. matttrick macrumors 6502

    Joined:
    Aug 28, 2006
    #6
    yep. i am all for being understanding with minor inconveniences, but a month and a half? no way. if this was even apple themselves im sure you would have a $50-100 credit for this.
     
  7. mkrishnan Moderator emeritus

    mkrishnan

    Joined:
    Jan 9, 2004
    Location:
    Grand Rapids, MI, USA
    #7
    Yes... you have a right to a product shipped to you if this store has taken money from you. They should either cancel your order or get you a tracking number. Although the person *you* took money from also is entitled to your completion of the sale...and has been more understanding than I would've been....
     
  8. UberMac macrumors 6502

    Joined:
    Jan 5, 2005
    Location:
    England
    #8
    KRCS...how I loathe them :) (Don't get me started on Scotsys though :mad: ) When my iMac was delayed by Apple when they were launched in January it was delayed for two weeks (and then was faulty), the second one was another two weeks away. For the inconvenience they gave me £100. Pester KRCS, they'll give in I'm sure :)

    Uber
     
  9. j-huskisson thread starter macrumors newbie

    j-huskisson

    Joined:
    Aug 3, 2006
    Location:
    Nottingham, England
    #9
    Yup - a month so far, rang up - laid down the law.. shouted and pointed out that I know several people that have had their iMacs within a week or on the day from surrounding areas and that I found it was ridiculous for them to take this long processing the order.

    What do they do? Check the order 3 times a day for me and update me on the status when it changes (which of course, is a fob off)

    I'm going to give it another week (sounds silly I know).. and if I don't see my iMac being shipped then I'll be demanding a full refund of my deposit and placing my order somewhere like the meadow hall or the bullring which would more than likely provide it ALOT faster than they can.
     
  10. macwhack macrumors member

    Joined:
    Aug 31, 2006
    #10
    lol are you screwed:eek: :D . Threaten APPLE with cancellation then see those bastards work like monkeys
     
  11. j-huskisson thread starter macrumors newbie

    j-huskisson

    Joined:
    Aug 3, 2006
    Location:
    Nottingham, England
    #11
    I'm patient.. been waiting a long time to convert to an iMac, and i've got alot of client work to keep my mind off it for long enough :)
     
  12. crazycat macrumors 65816

    crazycat

    Joined:
    Dec 5, 2005
    #12
    I would never wait more then 1 week, if they cant get what i want in a week i would go somewere else, always worked great for me.
     
  13. weg macrumors 6502a

    weg

    Joined:
    Mar 29, 2004
    Location:
    nj
    #13
    You paid a DEPOSIT?? Did they tell you in advance that you'd have to wait? Why didn't you order via the Apple online store?
     
  14. j-huskisson thread starter macrumors newbie

    j-huskisson

    Joined:
    Aug 3, 2006
    Location:
    Nottingham, England
    #14
    Yes, unfortunately I did pay a deposit

    Didn't order online as I wanted to get a student discount added to the order - which for the £85 I saved, I might as well have ordered online.

    I can always try to grab to the 0.000001% hope that it's the new model line, but would Apple even bother to back date THAT much length of time into a new model? Next to impossible...

    I'll be going into the store on Monday, and I'll be ringing trading standards for some legal advice as to my rights on retrieving my deposit/getting a discount on the product.
     
  15. Felldownthewell macrumors 65816

    Felldownthewell

    Joined:
    Feb 10, 2006
    Location:
    Portland
    #15

    Call them on a cell from the store. Talk very loud.
     
  16. j-huskisson thread starter macrumors newbie

    j-huskisson

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    Aug 3, 2006
    Location:
    Nottingham, England
    #16
    Would apple delay it this long though? Has it been done before?
     
  17. Dont Hurt Me macrumors 603

    Dont Hurt Me

    Joined:
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    Yahooville S.C.
    #17
    Yes to both questions
     
  18. j-huskisson thread starter macrumors newbie

    j-huskisson

    Joined:
    Aug 3, 2006
    Location:
    Nottingham, England
    #18
    Upgrade protection
    If you place an order for any Apple branded product and Apple subsequently releases an upgraded version before your order has shipped, we will, at no extra cost to you, update your order to ensure you receive the latest version.


    Since my order hasn't shipped yet - then I should be covered by this (I presume)
     
  19. weg macrumors 6502a

    weg

    Joined:
    Mar 29, 2004
    Location:
    nj
    #19
    You should have done that long ago: Send them a written notice (registered) that you give them a (reasonable, i.e., at least 2 weeks) deadline to deliver your iMac, and that you want them to give you your money back if they are unable to comply.
     
  20. LastBreath macrumors member

    LastBreath

    Joined:
    May 27, 2005
    Location:
    South Wales, UK
    #20
    I'm not sure how the reseller's are policed, would it not be worth sending an emailing to apple telling them the quality of service from one of their resellers is this bad. :confused:
     
  21. j-huskisson thread starter macrumors newbie

    j-huskisson

    Joined:
    Aug 3, 2006
    Location:
    Nottingham, England
    #21
    If this is the explanation - is it really KRCS's fault? The 12th is a long way off, but from the rumours i'm reading all the new models are set to ship off on the 5th in MASSIVE shipments.. (they'd have to, if they've backdated 5 weeks of orders..)

    So if my mac isn't being shipped on the 5th to the 7th... then it's clear that it's their fault.. that's the way I see it

    And if it is true (The new iMac upgrade on the 12th, backlog updating etc.) - considering I ordered on the 31st of July, i'll have one of the first out that factory
     
  22. LastBreath macrumors member

    LastBreath

    Joined:
    May 27, 2005
    Location:
    South Wales, UK
    #22
    If you can based the amount of time it takes for a mac to hit us on ipod shipping times this may be helpful:

    Based on reports by macool:

     
  23. BeefUK macrumors member

    Joined:
    Jun 9, 2006
    #23
    1. You can get student discount direct from apple with will save u around 14% depending on ur Uni.

    2. Why did u pay a deposit??

    3. They are takin the pi*$ I agree that you have to be patient, but a MONTH . Thats a joke I don't care if there are shortages, u should never have to wait a month.

    4. Why do u need advice from trading standards, doesn't matter who is at fault demand your money back, make a fuss if u have too. They are just fobbing you off with crap excuses!
     
  24. j-huskisson thread starter macrumors newbie

    j-huskisson

    Joined:
    Aug 3, 2006
    Location:
    Nottingham, England
    #24
    LastBreath - that'll be to the US, i'm in the UK

    My order's status was at "still being built" or "In Production" for the last 3 weeks... now it's apparently ready to ship.. but hasn't shipped yet (last 4-5 days)

    So we'll see I guess.. as I said before - i'm going in on Monday to have a few words

    Deposit is required in KRCS stores unfortunatly, it's none refundable.. but it actually says on their website I can return my iMac within 7 days (still boxed) providing I haven't opened the software package (whatever that is)... so if I do infact get a 'current gen' iMac and the new ones come out.. I can return mine without question and order a new one with a full refund.
     
  25. BeefUK macrumors member

    Joined:
    Jun 9, 2006
    #25
    I'm in the UK to, having read PCW magazine there are tips in there as what to do in similar situations to yours.

    I think I am right in saying that the deposit you paid was for a service/product which has not been delivered in a reasonable amount of time. Surely u have the right to cancel the order and get ur money back.

    Did u manage to get in touch with trading standards??

    Good luck hope you sort it all out
     

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