Hi everybody, Here is my story: January 1st 2005 10/20/04 I order a Power Mac G5 Dual 2GHz on the Apple store ATI Radeon 9600 XT w/128MB DDR SDRAM Bluetooth Module + Apple Wireless Keyboard & Mouse Apple Cinema HD Display (23" flat panel) iSight Chosen shipping method is Expedited Shipping (Canada) Total: 7.481 CAD 10/29/04 "Due to an unexpected delay in manufacturing, we were unable to ship your Power Mac G5 by the date that you were originally quoted" 11/02/04 FedEx delivers my PowerMac G5 at 10:49 AM., 13 days after my order was placed on Apple Store Online. I'm glad i paid 85 CAN Dollars for EXPEDITED SHIPPING. I open the box. The nightmare begins here. The computer boots fine the first time. I did the registration, configured Mail, MacosX updates, etc ... Reboot. My brand new PowerMac didn't boot that second time. When I switch the power on, I hear the fans going, but there is no chime and the hard drive is silent. After about 5 mins the fans start going nuts as if the whole machine is about to take off. No power to the monitor or keyboard. I call Apple care technicians. Like every customer service i've experienced, it's a very long process before having someone actually taking care of your problem. After 5 days and a lot of calls, they offered 2 solutions: "Take your G5 to the nearest Apple dealer" or "we can start a Dead On Arrival procedure". The guy tells me it's a long procedure, can take up to 3 weeks before i get a replacement. He was not even sure my problem could be considered DOA... Ok, i want this problem to be fixed as soon as possible. I'll go to a store 2 blocks away. I don't have a car so i took this heavy G5 with me to the store. The technician at the store confirms i shouldn't try the DOA procedure because they can fix my G5 faster here. After having described the problem, the manager told me if the fans are working, your product can not qualify for a DOA procedure. Ok, i 'll fix the G5 here then. The technician take my phone number. They will call me back within 5 days to give me the diagnostic. 5 days later, no call from the technician. I go to the store. He ordered a new logic board because it seems to be a logic board failure. "We'll call you back", he tells me. 2 weeks later, not a single call. I call and leave a message because he's not available. 11/18/04 He calls me back. The new logic board hasn't fixed the problem. He thinks it's the power supply so he ordered one and he will call me back. 12/03/04 I go to the store. My PowerMac G5 is supposed to be fixed. There is a huge scratch on one of the aluminium handle. The technician seems surprised when i bring this to his attention. He calls the manager. 15 minutes later after 2 calls from the technician, the manager finally appears. He sees the scratch on the G5's case "ouch, it's a big scratch !. Ok, we can give you a 50 dollars coupon in our store or we can order a new case and replace it at no cost". I accepted the case replacement. "We 'll call you back when the case is here but it can take up to 3 weeks". I leave the store. At home, i boot the G5. The fans are running at full speed and the noise is huge and constant. I go back to the store, the technician seems surprised. "We tested your G5 here". He's not even willing to admit it's an issue but if i bring the computer back he will take a look at it". Back home then back to the store (by foot) with the G5. The technician configured the fans with a CD. Took an hour. He told me at the end i could have done this at home with the DVD that came with my G5. Thank you fo sharing that information. I've spent the most exciting hour of my life waiting in your store for something you should have done before delivering this machine to me. So, he will call me back in 3 weeks for the case problem. Sure. (i've since never had a single call from the technician). 12/10/04 I've been using my PowerMac G5 for a week now. I've another issue which seems to be getting worse everyday. Some horizontal and vertical lines (made of pixels) are filling my screen entirely. First, there were only a few lines appearing a few hours after start up. But now these lines appear as soon as the start up process. They even appeared when starting on A CD like during the Apple Hardare Test. This test reveals a Video Memory - Graphic Card problem. There is an Error Code and instructions saying i should call Apple Care Technicians. Again, a painfull experience with Apple services. Took another 3 days and a lot of calls, waiting with the background music, explaining the same story again and again (which is more and more complicated also), they take your phone number but never call back or they transfer you to someone else but either mistakenly or purposefully hung up on you so you have to call back and try again. Again, they can't help. I have to go to an Apple dealer, it's the only solution. 12/13/04 I finally talk to an Apple customer service employee who is willing to help. The Apple Customer Reps calls a technician and the 3 of us talked about the error code from the Apple hardware test and the pixels filling my screen entirely. So it must be the Graphic Card. This is a Customer Installable Part so we can ship you a new one and you send the deffective card within 10 days. If you don't, we'll charge your credit card. Why didn't they offer me that solution sooner, i'll never know... He is going to send me a new Graphic Card and 512 Mo RAM as a gift for the inconvenience.