I went to a Softbank store near where I live in Western Kanagawa..I got the worst service that Ive had anywhere in Japan. Ive been on Softbank forever but the service concerning the iphone and how the customer has to set it up (including the softbank mail) is just terrible. After being told to come to the store at 10am (because they will have 10 phones), they stated that they didnt know when they would be arriving. So I came home and called again at 12 - They were getting them at 2 so I went and finally got a 16gb white one But the process was just painful. 1 hour long and that was just signing the contract. Basically all of my questions regarding softbank mail and how to transfer my contacts from my Nokia were not answered because he staff did not know - they said please ask Apple or go to the softbank site ! So to set up my Softbank mail address, I had to google it to find the answer (Apple's guide etc etc is mostly about gmail etc etc but not how to use softbank's @i.softbank.jp) After going through the process, I wonder if many Japanese were as pissed off as me or Did I just get a bad staff member (oh and by the way, my Japanese is pretty good so it wasnt a language problem) and the worst part is that they asked me if I could pay by credit card - Ive been a customer for 8 years and when I asked why, the staff said "its for foreigners" - so I got around that and reminded them that I pay by direct withdrawal from my bank (and Ive never missed a payment). By the way, The iphone is just great !!! although - typing in Japanese is difficult to get used to and needs alot of practice to get it right.