One of the biggest trends I have seen when it comes to the Vaja cases (and Orbino as well) is the lack of customer service from these small companies. Some people have had good luck, others bad, and most of the threads that come up under the search function relate to threads from well over a year ago. I plan to use this thread to explain my experience with Vaja to hopefully alleviate any fears or bring to light any gaps in the ordering, waiting, and receiving process. After quite a bit of Macrumors, Google, and Youtube research, the benefits far outweigh the negatives to such an exclusive and individualized product. I plan on keeping this thread updated on my experiences with Vaja customer service, my wait time, and my thoughts on the actual product when it arrives. I will be letting Vaja know that I am compiling this information and plan on contacting them periodically for any updates on my case. Well without further ado, my experience so far..... July 1 -At 10:00am I sent an email through the website asking about any promotions or discounts they may be offering. I received a reply at 10:10am informing me that they were not currently offering any promotions. I also asked about any news on the iPhone 4 cases they had showing as "coming soon" and was informed they could not disclose any information about these products at this time. -At 10:49am I replied asking if their was any way of seeing better representations of the colors they offered as I was having trouble distinguishing between some of them. I received a reply at 11:29am that while there were no further pictures, the representative would be happy to answer any questions regarding look, feel, or color of any of their materials. - I placed an order for a Floater White with Caterina Rosso Agenda 2 for the iPad. July 2 -i sent an email at 9:24am asking if my order had been received. I received a reply 14 minutes later confirming my order had been received along with confirmation of the item details. July 5 -I received an automated email confirming my order details and letting me know my card was going to be charged. July 6 -I replied to the Vaja representative I had been speaking with inquiring as to whether or not any customized text would be available for this item as I had not seen it on the customization screen. Within 2 minutes I had received a reply from Maria letting me now that the option was not available due to the style of leather that was being produced. All in all a great experience so far. I have always been responded to within an hour. I'm sure this thread won't need any updating for a while but if anything changes I will be sure to document it. I can't wait to get this item in my hands and will of course be posting a video (thanks to my iPhone 4 naturally) of the item when I receive it. Good luck to anyone else who plans on ordering one!