Need to restore iPod Touch, screen is broken and has passcode, need help...

Discussion in 'iPod touch' started by nospleen, Oct 6, 2013.

  1. macrumors 68000

    nospleen

    Joined:
    Dec 8, 2002
    Location:
    Texas
    #1
    Hello,

    My son has an iPod Touch that he has absolutely destroyed. The screen is cracked and unresponsive. The iPod still turns on, so I figured i would restore and just use it for iTunes in my car. However, he has a passcode on it. The screen does not register taps, so I cannot enter the password.

    He never synced it with our current iMac, so I cannot restore from his profile either.

    Any suggestions before I just chunk it? Mangled iPod below before the, "Sounds like you stole an iPod shows up" :D
     

    Attached Files:

  2. macrumors regular

    Joined:
    Jul 19, 2013
    #2
    Hey,

    What happened? Just curious is all. Seems to me like the screen is beyond hope and is not responding to input via touching (lol), you should get it replaced or fix before you could use it again, I could be wrong and hopefully someone else could give you a better suggestion. And yes, I will ask again, what happened? :O
     
  3. thread starter macrumors 68000

    nospleen

    Joined:
    Dec 8, 2002
    Location:
    Texas
    #3
    Lol. Knew this was coming.

    He had it in a survivor case, and all was well. Then the case started to tear, so he decided to use it without the case and dropped it. The screen cracked.

    Mom tried to help and when she grabbed it, she dropped it. Then, she thought it would be a good idea to put clear packing tape over the screen so he could use it and not cut himself. (At this point the screen worked)

    Dad (me) got home and freaked out that my family, some of which match genetically (son), could do this. I decide to pull off the tape so I could take to a repair shop. That's when the glass came off in pieces and the screen stopped responding to touch.

    I then tapped out on the whole thing and my 9 year old is still doing chores to earn money for a replacement.

    In summary, the average IQ in my house is hovering around 70 or so...
     
  4. defunct32, Oct 6, 2013
    Last edited: Oct 6, 2013

    macrumors regular

    Joined:
    Jul 19, 2013
    #4
    Need to restore iPod Touch, screen is broken and has passcode, need help...

    Wow! Sorry to hear that and thanks for sharing, this makes me wanna go get a cover for my 5th Gen iPod as I have been using it without a case for 4 months since purchased, and it has dropped a total of 3 times, 2 of which were impactful drops and the third was when my iPod dropped screen first, wow, I never thought it would be possible for my heart to break 3 times! But thanks goodness the screen didn't crack but the iPod suffered a chip off the edges and some tiny dents, heart wrenching though since I did forked out a couple of hundreds for this device.

    Anyway, sorry, was ranting there! Hope you get it fix! ;)

    EDIT: Wait, have you tried restoring it or DFU Mode or whatever they call it?

    EDIT 2: Never mind, even if you did managed to disable the passcode via restore or etc, the iPod is not responsive to touch, still need to get that iPod, then.
     
  5. thread starter macrumors 68000

    nospleen

    Joined:
    Dec 8, 2002
    Location:
    Texas
    #5
    I tried restoring, but iTunes wants me to enter the password. I can't put in dfu mode either cause I can't use the slide to power off because the screen doesn't work. Lol
     
  6. macrumors G5

    gnasher729

    Joined:
    Nov 25, 2005
    #6
    I'd make an appointment at the nearest genius bar. There are three possible outcomes:

    1. The Genius fixes the problem.
    2. The Genius admits that he isn't a genius :D
    3. The Genius refuses to admit that he isn't a genius, but his only way out is to fix the hardware :D
     
  7. thread starter macrumors 68000

    nospleen

    Joined:
    Dec 8, 2002
    Location:
    Texas
    #7

    Haha. That's actually worth a shot!
     
  8. macrumors 6502a

    Joined:
    Mar 2, 2013
    #8
    These steps should work:

    http://www.jbfaq.com/article.asp?id=60

    Though the phone won't do much after the restore without a working touch screen.
     
  9. macrumors G3

    Joined:
    Jul 23, 2002
    Location:
    Sol III - Terra
    #9
    The only fix is out of warranty replacement for $$$ if they don't deem it too mangled for that.
     
  10. thread starter macrumors 68000

    nospleen

    Joined:
    Dec 8, 2002
    Location:
    Texas
    #10
    Thanks everyone. I ended up paying the genius 99 for a replacement. Not too bad!
     
  11. macrumors 6502

    Joined:
    Jan 14, 2003
    Location:
    California, USA
    #11
    Be sure you set the replacement up to backup to iCloud...
     
  12. macrumors G5

    Consultant

    Joined:
    Jun 27, 2007
    #12
    Set up find my iPhone, and you can erase remotely next time.
     
  13. macrumors regular

    Joined:
    Aug 4, 2004
    #13
    +1 to that, as well as iCloud backup to be able to restore all settings.
     

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