New 12'' iBook Screen Problem

Discussion in 'Macintosh Computers' started by Doe, Jul 28, 2005.

  1. Doe macrumors newbie

    Joined:
    Jan 31, 2005
    #1
    I got my sister a new iBook 12'' and I am setting it up right now. I think the screen has a problem with it. Where ever the screen is silver it gets green streaks that are about one pixel thick each. This doesn't happen on my 12'' PB. I dont think they are stuck pixels because when I move the window it only happens where there is silver. Maybe its the contrast setup. Any suggestions?
     
  2. AcousticDoc macrumors regular

    Joined:
    Jul 18, 2005
    #2
    you got some bad pixels. Send it back.
     
  3. amin macrumors 6502a

    amin

    Joined:
    Aug 17, 2003
    Location:
    Boston, MA
    #3
    Doesn't sound right at all. Can you take it to a local Apple store? They should be able to swap it out for you on the spot if you are within the return/exchange period.
     
  4. Doe thread starter macrumors newbie

    Joined:
    Jan 31, 2005
    #4
    I got it yesterday. Do I have to drive back to the Apple store or can I just send it in? I had to drive from Madison, WI to Milwaukee, WI to get it (1.5 hours each way), so I don't want to make the trip again. Who would want to spend another 30-35 dollars more on gas.
     
  5. mad jew Moderator emeritus

    mad jew

    Joined:
    Apr 3, 2004
    Location:
    Adelaide, Australia
    #5

    Give them a call and see what can be arranged. They should be pretty helpful. :)
     
  6. Doe thread starter macrumors newbie

    Joined:
    Jan 31, 2005
    #6
    I talked to Apple care early this morning, they said all they could do is have me send it in and have them repair it or I could go back to the Apple store. He gave me some line that they aren't the same entity. I drove back to the Apple store and got a new iBook. I made sure I booted the new one up in the store this time. No dead or stuck pixels. :) I talked to the manager and he refunded me the gas money it cost me to drive there today too. :)
     
  7. mad jew Moderator emeritus

    mad jew

    Joined:
    Apr 3, 2004
    Location:
    Adelaide, Australia
    #7

    Wow. That was nice of them.

    Glad it's all working properly now though. :)
     

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