New Apple TV Box

Discussion in 'Apple TV and Home Theater' started by lepremier, Jul 17, 2009.

  1. macrumors newbie

    May 14, 2006
    I just had to buy a new Apple tv box and have been able to resync/restore the content from the iTunes library to the new box. However I find that a couple of movies that I "rented" just before the old box "died" are not viewable on the new box (message reads....this movie is not allowed to be viewed on this Apple tv box").
    The movies I previously bought are viewable though. Is this the way the system works, ie a rented movie is only playable on the box it is downloaded to, or is there a way around this....?
  2. macrumors 68020


    Feb 8, 2008
    Why don't you just watch the movies you've rented on your old AppleTV then just make all future rentals on your new one? Rentals don't last very long, after all.
  3. macrumors 6502a

    Dec 30, 2008
    Nottingham, UK
    Erm, because he said the old AppleTV "died"!
  4. macrumors 6502

    Jun 25, 2007
    North Carolina
    There's really no workaround to it. But I had this issue before and just wrote to Customer Service (wasn't able to ever view it on the original machine) and they reimbursed me for the rental. They may do the same for you assuming you haven't watched it already.
  5. macrumors 65816


    Sep 3, 2005
    Pacific Northwest
    email and EXPLAIN to apple itunes store though your account in itunes, they will credit or allow you to re-download it.

    you shall find the report a problem button under purchase history.
  6. thread starter macrumors newbie

    May 14, 2006
    Apple TV Box

    Thanks guys, I found the "submit report" link and have sent it off...see how it goes..thanks again.

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