New Cases after Discoloration Fix...

Discussion in 'MacBook Pro' started by andrewmulligan, Oct 14, 2006.

  1. andrewmulligan macrumors member

    Joined:
    Oct 9, 2006
    #1
    Hey everyone, this is for those of you whose cases have been disclored and repaired. I'd just like to know if they feel the same as before & match and such. I don't want to get my MacBook back and have it looking funny. :D

    Thanks!
     
  2. bobber205 macrumors 68020

    bobber205

    Joined:
    Nov 15, 2005
    Location:
    Oregon
    #2
    I thought that they put the same one that's on the newer macbooks that dont' get discolored, like mine. :D


    And mine feels great! :)
     
  3. andrewmulligan thread starter macrumors member

    Joined:
    Oct 9, 2006
    #3
    Oh, great. :) I was thinking that the plastic might be slightly different. Thanks.
     
  4. Star Destroyer macrumors 6502

    Joined:
    Jun 15, 2006
    #4
    I am about to send my macbook in to get it fixed, and i was wondering what exactly do they replace?

    They replace the palm rests for sure, but i have heard they replace the bezel around the screen and that they dont replace it.. which is it?

    i have also heard they replace the keyboard, and the trackpad and button!
    Is that part true? i would love a new keyboard, trackpad and button it would take like 4 months of the inside of my macbook! :D
    any thoughts?
     
  5. purelithium macrumors 6502

    purelithium

    Joined:
    May 28, 2006
    Location:
    Kingston, Canada
    #5
    The Top Case(which they replace for the discolouration issue) includes the palm rests, the keyboard and the trackpad. About the screen bezel, it's up to the tech if they replace it or not. I wouldn't think it would be included in this change, because it shouldn't be affected as much.
     
  6. Egaas macrumors newbie

    Joined:
    Oct 9, 2006
    #6
    I actually just got my MacBook back today from getting the top case changed.

    It's an entire assembly. That is: palmrest, button, trackpad, keyboard.

    The bezel around the screen did not get replaced. There's a bit of discoloration (very minor, can hardly tell) up by my iSight is the only way I know, so that did not get replaced. Which, I'm fine by.

    I'm quite happy. I took my MacBook in last night (about 5 pm on a Friday) and they called me this morning (11 am on a Saturday) notifying me that it was ready for pickup.

    About a 250 dollar repair, for free. It looks like it's new again.

    Definitely take your MacBook in if it shows discoloration. You won't be disapointed.

    It feels about the same to me, a bit smoother, maybe.

    I've got a MacPad (http://www.macstyles.com) coming to me in the mail, which I was gonna put over my old discolored palmrests. I haven't decided if I'm going to put it on or not now.
     
  7. CHINAdeals macrumors newbie

    Joined:
    Sep 26, 2006
    #7
    does discoloration happen only for white macbooks?

    i've got a black one and i'm getting like 'oil/rubbing' off stains on it already.

    anyone got any pics?

    or can desrcibe it to me?
     
  8. bobber205 macrumors 68020

    bobber205

    Joined:
    Nov 15, 2005
    Location:
    Oregon
    #8
    250 dollars!?!?!?! That's 1/4 of the original price?

    Did you really have to pay? Wasn't it covered under warranty?
     
  9. generik macrumors 601

    generik

    Joined:
    Aug 5, 2005
    Location:
    Minitrue
    #9
    Read the "for free" that comes right after it. He probably means that this job will cost $250 out of warranty.
     
  10. lieb39 macrumors 6502

    lieb39

    Joined:
    Mar 17, 2005
    Location:
    Melbourne, Australia
    #10
    Wow, you must be in the U.S. at a Apple Store eh? We only have resellers down here in Australia, and the waiting time is insane. For them to fix 2 keys on my keyboard (They had to order it) it took 2 weeks. The battery replacement program.. you need to give it to them when you apply, and it takes 6-8 weeks. No battery for your iBook/PoweBook/etc for that period.

    Hate it!

    -lieb39
     
  11. bobber205 macrumors 68020

    bobber205

    Joined:
    Nov 15, 2005
    Location:
    Oregon
    #11
    Oh.That's what I get for not reading closely.
     
  12. MACDRIVE macrumors 68000

    MACDRIVE

    Joined:
    Feb 17, 2006
    Location:
    Clovis, California
    #12
    Man ... you guys are like stranded on a dessert island that has populated areas and infrastructure. :p
     
  13. Felldownthewell macrumors 65816

    Felldownthewell

    Joined:
    Feb 10, 2006
    Location:
    Portland
    #13
    Thats insane. Here they send you a replacement and then you send back the old battery...I loved it 'cause I actually got a second battery out of it...long story, but yah, they take your battery first?! I wouldn't let them do that!
     
  14. Jo-Kun macrumors 6502a

    Joined:
    Dec 20, 2003
    Location:
    Antwerp-Belgium
    #14
    not to worry anyone... but I had 2 topcase replacements allready... and this time I have to say no discoloration yet on this one ;) the first replacement yellowed in one month as bad as the original did...
     
  15. Jollins macrumors regular

    Jollins

    Joined:
    Jun 9, 2006
    #15
    My first Macbook had the top-case replaced (there was no discoloration; Apple just did it anyway since it was in the repair shop for something else) and it felt distinctly different than the original part. It was more matte-textured and less smooth to the touch.

    However, that MacBook was replaced last month and my current macbook which was manufactured in week 32 feels smooth like my first macbook's first top case.

    So I guess it varies on a case-by-case basis.
     
  16. kainjow Moderator emeritus

    kainjow

    Joined:
    Jun 15, 2000
    #16
    Did you take yours to the Apple Store? I thought you'd have to send it in and wait a few days. But that's definitely good news.

    My MacBook has a little discoloration in it by the palm rest, but not major yet because I've been using an external keyboard and mouse for the majority of the time since I've had it.
     
  17. agentphish macrumors 65816

    agentphish

    Joined:
    Sep 7, 2004
    #17
    So this is a repair that apple is doing for free? Is there an official apple response to the discoloration issue, other than to contact apple care?

    Say if I bring my cousin's macbook (purchased in june) to an apple store, they will swap the top case for her since its terribly discolored at this point (and was the last time I saw her in august, after just 2 months of use)

    This sounds too good to be true...
     
  18. Egaas macrumors newbie

    Joined:
    Oct 9, 2006
    #18
    My course of action:

    Monday (10/9). Go to Apple Store. Make Genius Bar appointment. Come back an hour later for appointment.
    -Show them my MacBook, heard of 'others' who had their top cases replaced due to discoloration problem.
    -Genius says okay. We'll order part for you, no sense us keeping the MacBook while we're waiting for the part. Here's a repair tag all filled out for when you drop it off, sign this sheet that says amount due: $0.00. Thanks Genius.

    Friday (10/13). 3'ish PM, Genius calls me, tells me my part is in and I can drop off my MacBook. Sweet.
    -Take MacBook in about 5 o'clock. Drop it off with Repair tag. Informed it shouldn't take "more than a day, two at the max". Sweet. Thanks Genius.

    Saturday (10/14). Genius calls and wakes me up at 10 o'clock AM saying my MacBook was ready for pickup. I go and pick it up. Sign a form, brand new top case.
     
  19. Egaas macrumors newbie

    Joined:
    Oct 9, 2006
    #19
    Oh, and FYI, I DO have AppleCare, but I don't think it matters. Standard year long Warranty should cover it. Doesn't AppleCare only EXTEND the Warranty?
     
  20. kainjow Moderator emeritus

    kainjow

    Joined:
    Jun 15, 2000
    #20
    Yeah the included AppleCare will cover it as it is a year long (90 days phone though), and it definitely hasn't been a year since they were released :)

    Thanks for the info though.
     
  21. extraextra macrumors 68000

    extraextra

    Joined:
    Jun 29, 2006
    Location:
    California
    #21
    Apple has acknowledged it. If you bring it into the store they'll fix it!

    http://docs.info.apple.com/article.html?artnum=304058
     
  22. Mr.Gadget macrumors 6502

    Mr.Gadget

    Joined:
    Sep 19, 2006
    Location:
    Post Falls, ID
    #22
    I have a refurbed 17" MBP with it.... Six days old!

    I just double posted this question... sorry. I couldn't find this on my first search....
    Anyway, I have a refurbed 17" MBP that is six days old and I can see the discoloration on the right palm rest. I would have thought they would have fixed that BEFORE it left the facility... Very frustrating.
    I have a few "authorized" repair centers (including CompUSA) in the area. Would that be faster than shipping it to Apple?
     

Share This Page