New eMac - Dead on Arrival - Repair or Replace?

Discussion in 'Macintosh Computers' started by EXV, May 20, 2004.

  1. EXV
    macrumors newbie

    Joined:
    Mar 15, 2004
    #1
    My eMac arrived a few days ago (purchased from the Apple Internet site) but was not opened until this evening. I powered it on for the first time and saw the Apple logo, but just as the logo appeared, I lightly bumped the desk and the eMac lost power. I was unable to power it back on.

    I took the eMac to my local Apple Store a few minutes before they closed. They spent a few minutes with it and tried to reset it, but were unable to power it on. They offered to repair the new eMac (1-5 days) or I could contact Apple and arrange for it to be replaced.

    Considering the fact that it lost power only after bumping the desk, I thought the problem might be something as minor as a loose cable. I don't mind the Apple store making the repair, but perhaps I should simply have it replaced.

    Any opinions?



    Thank you!
     
  2. macrumors G5

    Sun Baked

    Joined:
    May 19, 2002
    #2
    Call and tell them it was DOA on first use, and even an Apple store was unable to get it running.
     
  3. EXV
    thread starter macrumors newbie

    Joined:
    Mar 15, 2004
    #3
    Right - I plan to do that in the AM. However, should I take the store's offer to repair it or should I request a replacement?

    Thanks again.
     
  4. macrumors 68000

    Jovian9

    Joined:
    Feb 19, 2003
    Location:
    Planet Zebes
    #4
    Replace it. Do not risk having a lemon.....which happens sometimes with computers, cars, tv's, etc.......I had a lemon (17" 1GHz PowerBook Alu) and it had several problems that needed fixed and eventually they replaced it after a month and a half of these problems (and them having it for a month and not being able to fix it d/t lack of parts).
     
  5. macrumors 68020

    Horrortaxi

    Joined:
    Jul 6, 2003
    Location:
    Los Angeles
    #5
    How many threads on this do you need?
     

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