New iMac 27" 2012 SCREEN IS DEAD??

Discussion in 'iMac' started by higgibaby, Dec 17, 2012.

  1. macrumors newbie

    Joined:
    Dec 17, 2012
    #1
    I just unboxed and unwrapped my new 27" iMac with fusion drive, 2gb graphics...the lot, and the screen is dead! All I see is a faint ghost image of the start up sequence where you enter your language and such! Help...anyone else out there have this issue? I have never had this issue with any Apple products before...

    Turned off and on 3 times now and same issue...
     
  2. macrumors 6502

    Joined:
    Oct 3, 2011
    Location:
    Portland, OR
    #2
    turn up the brightness with the apple keyboard?
     
  3. macrumors regular

    Joined:
    Sep 14, 2012
    #3
    that sucks, you live close to an Apple store?

    you removed all plastics and covers from the screen?
     
  4. macrumors 601

    Joined:
    Jun 29, 2010
  5. thread starter macrumors newbie

    Joined:
    Dec 17, 2012
    #5
    Turned it up, I can barely see the little sun, but its a dud!

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    I removed everything, all very carefully...I live about an hour away, thing is I needed this to work, now I have no idea how long I will have to wait for a replacement!
     
  6. macrumors regular

    Joined:
    Sep 14, 2012
    #6
    doesn't sound like you can do anything but have it replaced, you may want to explain your situation at the store and ask for a temporary machine...
     
  7. macrumors 6502

    Joined:
    Oct 3, 2011
    Location:
    Portland, OR
    #7
    would reset the smc and pram just to make sure

    https://discussions.apple.com/docs/DOC-3603
     
  8. thread starter macrumors newbie

    Joined:
    Dec 17, 2012
    #8
    I just tried that, no success :(

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    Do they give temporary machines? I could be waiting until the end of Jan for a new one...
     
  9. macrumors 6502

    Joined:
    Oct 3, 2011
    Location:
    Portland, OR
    #9
    does sound like a bummer.. call them up, don't be angry but sound real sad lol... ask if they would cross ship you another one.
     
  10. macrumors member

    EPiCDiNGO

    Joined:
    Sep 10, 2012
    #10
    They may be able to give u a 2011 iMac or a RETINA Macbook Pro to put u on until the replacement arrives :) :apple: I really hope you can get this sorted ASAP. Good luck..... :apple:
     
  11. macrumors regular

    Joined:
    Sep 14, 2012
    #11
    If you talk to the right person, they will fix your situation one way or another. Your problem is obvious and we're not just talking about a dead pixel or something like that. It may play in your favor if they happen to have something in store that is slightly better than what you ordered...
    Play nice and disappointed (which you are, so shouldn't be too difficult), no cursing and threatening, and somebody should fix the situation for you.
     
  12. macrumors 603

    justperry

    #12
    Seems like a backlight issue, might be as simple as a loose connector and might even be repaired on the spot.
     
  13. thread starter macrumors newbie

    Joined:
    Dec 17, 2012
    #13
    I don't really want a brand new machine repaired...:(

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    Thank you for the positivity...i hope they can do something. Thanks again...
     
  14. macrumors regular

    Joined:
    Dec 12, 2012
    #14
    You really shouldn't be on here. You should be on the phone with Apple Returning or Exchanging.
     
  15. macrumors 603

    justperry

    #15
    Understandable, but if it is just a plug which got dislocated during transport it's not really a "repair".

    It's a shame they don't have the screen attached with magnets now, otherwise it would be easy to check.
     
  16. macrumors 603

    thekev

    Joined:
    Aug 5, 2010
    #16
    I've never heard of it outside of jointventure. Prior to that Procare gave you a theoretically faster repair time. I didn't always find this to be the case.

    Do you have any kind of reference for this?



    You're within the return period, so that shouldn't be an issue. You should speak to Apple on this.
     
  17. macrumors newbie

    Joined:
    Mar 30, 2011
    Location:
    Edmond, OK
    #17
    lol, yes that's exactly what it is.
     
  18. macrumors regular

    Joined:
    Oct 25, 2011
    #18
    I would not repair it, I would return it and order a new one
     
  19. macrumors regular

    Joined:
    Dec 11, 2012
    #19
    I'm so sorry... call and complain, see if you can get some freebies out of it - mouse + superdrive, etc.
     
  20. macrumors 6502

    Joined:
    Mar 6, 2006
  21. thread starter macrumors newbie

    Joined:
    Dec 17, 2012
    #21
    Agreed

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    Thanks, no freebies unfortunately...although when I get my replacement I will try for free Applecare?
     

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