new mac user. help with internet connection

Discussion in 'Mac Basics and Help' started by androol, Aug 27, 2006.

  1. androol macrumors newbie

    Aug 27, 2006
    Hey guys. Would appreciate some help on this matter.

    My sister is has a Powerbook G4, and I have a macbook. As a new user to a mac, i'm a little unsure of what is going on with her computer.

    Basically her computer can not connect to the internet. When doing a network diagnostic "assist me". All are green except for Internet and Service which show "failed". It also says that the network Diagnostic can not fix the current networking problems.

    I have connected the ethernet cable to her computer directly, and it shows the same error. I have also tried inputting the TCP/IP/DNS numbers manually but to no avail.

    The wireless network is not a problem, nor is the ISP because the other computers in the house are all working fine.

    Her computer has been a-ok since she got in in March.

  2. EricNau Moderator emeritus


    Apr 27, 2005
    San Francisco, CA
    Is the ethernet coming from a cable modem or a router?
  3. tedrjr03 macrumors regular


    Feb 9, 2006
    hmm maybe try restarting the modem or computer, or taking the ethernet cable out and putting it back in
  4. androol thread starter macrumors newbie

    Aug 27, 2006
    oops didn't realize that the ISP wasn't recognizing the new computer's MAC address. had to spoof it and it's all good!

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