new mac user. help with internet connection

Discussion in 'Mac Basics and Help' started by androol, Aug 27, 2006.

  1. androol macrumors newbie

    Joined:
    Aug 27, 2006
    #1
    Hey guys. Would appreciate some help on this matter.

    My sister is has a Powerbook G4, and I have a macbook. As a new user to a mac, i'm a little unsure of what is going on with her computer.

    Basically her computer can not connect to the internet. When doing a network diagnostic "assist me". All are green except for Internet and Service which show "failed". It also says that the network Diagnostic can not fix the current networking problems.

    I have connected the ethernet cable to her computer directly, and it shows the same error. I have also tried inputting the TCP/IP/DNS numbers manually but to no avail.

    The wireless network is not a problem, nor is the ISP because the other computers in the house are all working fine.

    Her computer has been a-ok since she got in in March.

    Thanks!
     
  2. EricNau Moderator emeritus

    EricNau

    Joined:
    Apr 27, 2005
    Location:
    San Francisco, CA
    #2
    Is the ethernet coming from a cable modem or a router?
     
  3. tedrjr03 macrumors regular

    tedrjr03

    Joined:
    Feb 9, 2006
    #3
    hmm maybe try restarting the modem or computer, or taking the ethernet cable out and putting it back in
     
  4. androol thread starter macrumors newbie

    Joined:
    Aug 27, 2006
    #4
    oops didn't realize that the ISP wasn't recognizing the new computer's MAC address. had to spoof it and it's all good!
    Thanks!
     

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