New macbook air kernel panic?

Discussion in 'MacBook Air' started by cookies4all, Jun 26, 2012.

  1. macrumors newbie

    cookies4all

    Joined:
    Nov 12, 2010
    #1
    I bought a Macbook Air 13 two days ago. I was playing Sims 3 and then the computer froze, with a message to restart the computer. Should I be worried?
     
  2. macrumors Westmere

    GGJstudios

    Joined:
    May 16, 2008
    #2
    If you get a screen that looks like this:
    [​IMG]
    It's called a kernel panic. If it doesn't happen again, or very infrequently, don't worry about it.
    "You need to restart your computer" (kernel panic) message appears (Mac OS X v10.5, 10.6)
    Mac OS X 10.7 Help: If “You need to restart your computer” appears
    Mac OS X: How to log a kernel panic
    Understanding and Debugging Kernel Panics
    Resolving Kernel Panics
     
  3. macrumors member

    Joined:
    Jul 10, 2008
    Location:
    Philadelphia
    #3
    Except - as noted in a number of threads on MR and Apple's discussion boards - these KP's are becoming uncomfortably common in the 2012 MBA's.

    I think a small degree of worry is appropriate.
     
  4. macrumors Westmere

    GGJstudios

    Joined:
    May 16, 2008
    #4
    Only if it is recurring. A single or infrequent KP isn't cause for concern.
     
  5. macrumors member

    Joined:
    Jul 10, 2008
    Location:
    Philadelphia
    #5
    True, except it seemed that in a majority of cases that I've read the users did, in fact, report repeated crashes and/or a complete system lock-up that required a hard reset. The latter was what I experienced for a while. Switched to Firefox and had one crash over 4 days, switched back to Chrome, and could barely go 2 hours without a KP. I wasn't even doing anything, simply starting a download and walking away. I come back an hour or two later, and the mouse is frozen, system responsive, BSD failure on reboot invariably lists 'Google Chrome HE".

    I'm still under 2 weeks, so I'm probably going to swap it out regardless, I was just waiting to see if any official word/acknowledgement/remedy came down from either Apple or Google first.
     
  6. macrumors Westmere

    GGJstudios

    Joined:
    May 16, 2008
    #6
    As I'm staying on the thread topic, I'm not addressing those cases. My response is for the OP, who has only reported one KP. For those with recurring KP's the additional links I posted will help them troubleshoot.
     
  7. d3l
    macrumors newbie

    Joined:
    Jun 19, 2012
    #7
    Im getting the same thing and it seems to be chrome related. Seems to happen every few hours of continous use. Full on system crash.
     
  8. macrumors G4

    Joined:
    Oct 23, 2010
    #8
    They are common when running Google Chrome as there is a bug somewhere that is causing it. If you get these errors a lot with other software, have it checked out. A bad logic board can cause them, as well. I was getting kernel panics almost weekly with a 2010 MacBook Air. The cause was a bad logic board.
     
  9. macrumors 6502a

    dcorban

    Joined:
    Oct 29, 2007
    #9
    Did you also have Google Chrome running?
     
  10. macrumors regular

    Joined:
    Jul 4, 2010
    #10
    The fact that a user level program can bsod errr kp I mean is a bad thing. Since this is happening to many osx machines I would have to guess it is driver related and not hardware.
     
  11. dyn
    macrumors 68000

    Joined:
    Aug 8, 2009
    Location:
    .nl
    #11
    Chrome is a bit of a strange application. It has a different design, it uses it's own Flash player, etc. I wouldn't be surprised if it did something strange which in turn causes a driver to do something strange and kernel panic the system eventually. Could be Chrome, could be the driver in question. Have you seen anybody file such a bug with the Chrome devs?
     
  12. rookpsu, Jun 27, 2012
    Last edited: Jun 27, 2012

    macrumors member

    Joined:
    Jul 10, 2008
    Location:
    Philadelphia
    #12
  13. cookies4all, Jun 27, 2012
    Last edited: Jun 27, 2012

    thread starter macrumors newbie

    cookies4all

    Joined:
    Nov 12, 2010
    #13
    No I only had Sims 3 and Safari open.

    Here is the log:
     
  14. macrumors 6502a

    Joined:
    Feb 18, 2010
    #14
    BSOD?

    That's Windows and disappeared about ten years ago.

    This problem is a Gray Screen of Death.
     
  15. macrumors 6502a

    Joined:
    Aug 15, 2011
    #15
    Kernel panics should NOT happen. My past experience with them are usually related to BAD RAM or motherboard issues. If you can xchange it do so.
     
  16. macrumors 65816

    Joined:
    May 20, 2008
    #16
    I had something similar happen to me yesterday, except I didn't get any warning message... The screen just froze and I was unable to do anything. I tried closing the lid, but the screen stayed on. Then I just did a hard reset. Chrome was not running at the time of the incident.
     

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