New Macbook screen issues

Discussion in 'MacBook Pro' started by drew0020, Dec 16, 2006.

  1. drew0020 macrumors 65816

    drew0020

    Joined:
    Nov 10, 2006
    #1
    I just purchased a new white macbook. I used the computer for two days and noticed many scratches on the case and more importantly on the glossy screen. I only noticed them in sunlight. Anyone else experience this? Should I return the computer or are glossy screens expected to have these scratches when viewed in sun at certain angles?

    Thanks for the help.
    Andy
     
  2. iW00t macrumors 68040

    iW00t

    Joined:
    Nov 7, 2006
    Location:
    Defenders of Apple Guild
  3. drew0020 thread starter macrumors 65816

    drew0020

    Joined:
    Nov 10, 2006
    #3
    Thanks. I opurchased from Amazon and I feel like I should have just went through Apple as the slight savings is not worth the hassle right about now especially since I loaded everything into the computer, but I do not like the scratches.

    Love the computer though!
     
  4. drew0020 thread starter macrumors 65816

    drew0020

    Joined:
    Nov 10, 2006
    #4
    Well I called Amazon and here we go. They said go through Apple. I called Apple and they said go through Amazon. Gotta love the service from both companies. Anyway, I am not sure if Amazon will replace so the best I may do is return and get hit with the 15% restocking fee. Not ideal, but I am not keeping a computer with a 2 inch scratch in the middle of the screen for $1,100.

    Any ideas? Anyone deal with these service issues before?
     
  5. mkrishnan Moderator emeritus

    mkrishnan

    Joined:
    Jan 9, 2004
    Location:
    Grand Rapids, MI, USA
    #5
    Mmm, fine scratches, maybe in a circular pattern, that you can only see in glare light (grazing incidence sunlight -- when the light appears "white")? I'm not quite sure you're not seeing something that's completely normal with these types of materials... i.e. polish grind marks.
     
  6. drew0020 thread starter macrumors 65816

    drew0020

    Joined:
    Nov 10, 2006
    #6
    The screen is defnitely sratched in 2 different places and they arent what I would call swirl marks (similar to the ones of my 330i which make me crazy as well).

    It looks like something hit touched the screen. If this is normal then I do not need a mac as the scratch is right in the middle of the screen.
     
  7. Fleetwood Mac macrumors 65816

    Fleetwood Mac

    Joined:
    Apr 27, 2006
    Location:
    Canada
    #7
    I'd return it too. This is one of the drawbacks that goes along with anything glossy.
     
  8. Quboid macrumors 6502

    Joined:
    Oct 16, 2006
    Location:
    everywhere
    #8
    that is not normal. You screen was scratched.
     
  9. drew0020 thread starter macrumors 65816

    drew0020

    Joined:
    Nov 10, 2006
    #9
    Thanks guys. Now I get to deal with Amazon saying it is Apple's problem and then Apple saying it is Amazon's problem. What a hassle...
     
  10. sblasl macrumors 6502a

    sblasl

    Joined:
    Apr 25, 2004
    Location:
    Heber Springs, AR
    #10
    My 5 Series doesn't have any swirl marks...:rolleyes:

     
  11. iW00t macrumors 68040

    iW00t

    Joined:
    Nov 7, 2006
    Location:
    Defenders of Apple Guild
    #11
    Apple isn't getting off the hook on this, why not just initiate the return process from the website directly? No need to spend time on a phone with some monkey.
     
  12. drew0020 thread starter macrumors 65816

    drew0020

    Joined:
    Nov 10, 2006
    #12
    Damn because my 3 series has swirl marks...

    According to Amazon I would have to pay a restocking fee. I am waiting to hear back from them as I emailed customer service and I am NOT paying a restocking fee under any circumstance.
     

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