New MBA with 1 dead pixel will they exchange it?

Discussion in 'MacBook Air' started by supernet33, Jan 5, 2011.

  1. macrumors regular

    Joined:
    Jan 29, 2008
    #1
    New MBA with 1 dead pixel will they exchange it?
     
  2. macrumors P6

    MacDawg

    Joined:
    Mar 20, 2004
    Location:
    "Between the Hedges"
    #2
    Not likely

    Would probably depend on...
    The location of the pixel
    The store you take it to
    The Genius who looks at it

    But again... not likely
     
  3. macrumors 65816

    Hellishness

    Joined:
    Jan 27, 2010
    Location:
    Bay Area, CA
    #3
    1 Dead pixel is within spec...they'll look at it...but probably won't replace it. I mean, if you live close to an Apple Store (I live pretty close to 3, so I go there for any little problem), you might as well try it.
     
  4. macrumors 6502

    Joined:
    Jan 4, 2011
    #4
    It seems some apple stores are more up tight about returns, restocking fees, etc and some probably higher volume stores are more lenient, at least thats my experience from what I'm reading.
     
  5. thread starter macrumors regular

    Joined:
    Jan 29, 2008
    #5
    Is it even worth a shot? Its located on the left side in the middle.
     
  6. macrumors newbie

    Joined:
    Nov 6, 2010
    #6
    yes it's worth it. You paid a premium for a laptop and you should get something that satisifies you. If they don't exchange it at the store, just call up apple and tell them that you have wifi problems. That's what I did when mine had a dead pixel.
     
  7. macrumors 6502a

    And1ss

    Joined:
    Oct 20, 2009
    #7
    Moral of the story? Just lie to get whatever you want.

    OP, just go to store and check with the technicians. If they don't do an exchange, ask manager and tell him/her politely it's bothering you (if it is). Don't go around dropping lies to get whatever you want - it's a reflection of your personality. -_-
     
  8. macrumors member

    Joined:
    Mar 11, 2008
    #8
    ....sweet...I'll sell you a brand new Porsche, and afterwards you find that the interior lights wont work, and you can't fix it yourself. I'm the only one that can fix it, and tell you "its within spec, sorry no returns/exchanges/support"


    If you pay a premium for luxury item from a company that prides itself on style and perfection, its well within a customers right to say "there's a flaw with this item, I'd like an exchange" and get one.

    If the company wont honor that...then I say do what you need to do to make it happen, or make this your last purchase from that company.

    Apple knows its customer base is largely comprised of repeat customers...I'd be very surprised if you can't get an exchange after showing them personally the defect in the screen.
     
  9. macrumors 6502a

    cleric

    Joined:
    Jun 7, 2008
    Location:
    Minneapolis, MN
    #9
    This happened to my brother with his iMac brand new dead pixel they wouldn't let us exchange it. Two years later he took it back in and they exchanged it.

    Moral of the story it depends which Genius Bar guy you get the ******* or the cool guy.
     
  10. macrumors regular

    Joined:
    Nov 20, 2010
    Location:
    Glen of Newmill, Keith, Scotland
    #10
    It will be in the small print as to what is acceptable. One pixel will certainly be, maybe even two, three not likely.

    tut
     
  11. macrumors 603

    Tomorrow

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    Mar 2, 2008
    Location:
    Always a day away
    #11
    Except a single dead pixel out of more than a million certainly isn't the same as saying the screen doesn't work. It's a bit more like having a single stitch in the upholstery being crooked.
     
  12. macrumors 6502

    Joined:
    Jul 25, 2007
    #12
    +1; I'd bet that most people don't notice it. I think that'd be "within spec" for any manufacturer.
     
  13. macrumors member

    Joined:
    Mar 11, 2008
    #13
    Except that you don't have to stare at the stitching in order to sit.

    We could split hairs all day on this, and I completely accept that there is a small amount of accepted flaws with electronics, but again apple prides itself on perfection, and being the leader in luxury computing / entertainment devices.

    Also, apple is generally accepted as the go-to company for any graphic or video design/playback/editing/etc... Having a dead pixel on the screen is a no-no in those regards.

    If this laptop was a Dell, I wouldn't think twice in answering the OP with "it's not worth your time to try and exchange it" =P
     
  14. macrumors regular

    Joined:
    Nov 20, 2010
    Location:
    Glen of Newmill, Keith, Scotland
    #14
    As I have just posted, read the small print and it will spell it out, it does not matter what you think it should be.

    tut
     
  15. macrumors 603

    Tomorrow

    Joined:
    Mar 2, 2008
    Location:
    Always a day away
    #15
    Well, you certainly had me fooled.

    Perfection, eh? I must have missed that at the most recent shareholders' meeting.

    Apple doesn't manufacture the screens. No manufacturer warrants a "perfect" screen completely devoid of flawed pixels.
     
  16. macrumors regular

    Joined:
    Dec 18, 2010
    #16
    The premium you payed for that laptop should give you a perfect screen.
     
  17. macrumors demi-god

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    Oct 14, 2005
    Location:
    Virginia Beach
    #17
    It's not spelled out in the small print. Apple has never publicly disclosed its pixel policy.
     
  18. macrumors regular

    Joined:
    Dec 18, 2010
    #18
    I'm sure they have a policy somewhere.
     
  19. macrumors 65816

    Southern Dad

    Joined:
    May 23, 2010
    Location:
    Georgia
    #19
    This is why I fully inspected all my Apple products before accepting them at the Apple Store. Some may think I'm a jerk but if I'm dropping $874 for an iPad we are going to make sure I'm happy with it. When I bought my MacBook we went through the same routine. We take it out of the box and set it up. I'm testing it fully.

    Now my Apple Store knows me. We drop by for the One on Ones and the genius will make sure we are on a good Mac and everything is copacetic. When I bought my Mac Pro they had it set up for me to test out when I showed up for my appointment.
     
  20. macrumors regular

    Joined:
    Nov 20, 2010
    Location:
    Glen of Newmill, Keith, Scotland
    #20
    You are not paying a premium for the laptop, you are paying the price that Apple charges.

    You know this before you buy it and have the option to buy from another manufacturer. Fact is that everybody on here wants to use a Mac, hence they buy it, even though they could buy an equivalent performance for less.

    However it would then not be a Mac.

    QED

    tut
     
  21. macrumors regular

    Joined:
    Dec 18, 2010
    #21
    Whatever wording they are using, the people in this thread are correct. When paying 1000+ for a c2d laptop you should not accept a flawed screen. It depends how ****** of a company apple is.
     
  22. macrumors demi-god

    Joined:
    Oct 14, 2005
    Location:
    Virginia Beach
    #22
    Correct, they do have an internal policy for their technicians to reference.

    I was replying specifically to n1tut's suggestion that the OP read the small print of his warranty to determine how Apple will handle the problem with defective pixels. That information is not covered in the warranty.

    AFAIK, the only way a customer can read Apple's pixel policy is by looking at a leaked screen shot of it:
    http://www.9to5mac.com/33774/apples-internal-pixel-policy-leaked
     
  23. macrumors regular

    Joined:
    Dec 18, 2010
    #23
    There it is, thats embarrassing. You basically need to have a screen with an impossible number of defects for them to replace it. On a 13MBP with its lower resolution 8 dead/stuck pixels is HUGE. Completely un-usable for any one. It does say they will exchange it though.
     
  24. macrumors 68030

    Joined:
    Nov 7, 2004
    #24
    Pixel policies in the UK only exist in between manufacturers and suppliers, which is why you will struggle to find out what they are for any given model of screen. They cannot be used to limit the rights of consumers. In other words, they mean diddly squat.

    Not sure how this plays in the US, but you might want to refer to what statutory rights you have as a consumer first.
     
  25. macrumors demi-god

    Joined:
    Oct 14, 2005
    Location:
    Virginia Beach
    #25
    In the US, there really aren't any statutory rights in this regards. This might be why Apple inflates their price in the UK. :D
     

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