New PB 15" batteri at 935 mAh !!!

Discussion in 'Mac Basics and Help' started by Temujin, Nov 28, 2005.

  1. Temujin macrumors 6502a

    Temujin

    Joined:
    Oct 1, 2005
    Location:
    Copenhagen
    #1
    My batteri suddently shows only 935 mAh fully charged. It only works for about 30 min. It was over 4000 mAh last thursday.

    Can I fix this, or should I call Apple?
     
  2. mad jew Moderator emeritus

    mad jew

    Joined:
    Apr 3, 2004
    Location:
    Adelaide, Australia
    #2
    Did you calibrate it when you first got it? Calibrate it now all the same by running it completely flat and then completely charging it back up again. :)
     
  3. Temujin thread starter macrumors 6502a

    Temujin

    Joined:
    Oct 1, 2005
    Location:
    Copenhagen
    #3
    Yeah I calibrated it. Doing so as we speak, or I speak. You think it's going to make a difference?
     
  4. mad jew Moderator emeritus

    mad jew

    Joined:
    Apr 3, 2004
    Location:
    Adelaide, Australia
    #4
    Theoretically it'll help but in practice, you really shouldn't be having problems already, especially not so suddenly. I suppose resetting the PMU could be the next step. I think the calibration has more chance of working though. :eek:
     
  5. Will Cheyney macrumors 6502a

    Will Cheyney

    Joined:
    Jul 13, 2005
    Location:
    United Kingdom
    #5
    Wow! A drop that sudden probably indicates a fault.
    How old is it? If it's new(ish) I'd contact Apple and ask for a replacement.
     
  6. mad jew Moderator emeritus

    mad jew

    Joined:
    Apr 3, 2004
    Location:
    Adelaide, Australia
    #6

    Agreed. Apple would just tell you to calibrate it and reset the PMU anyway so it may as well be done now though. It's worth a try anyway. :)
     
  7. Temujin thread starter macrumors 6502a

    Temujin

    Joined:
    Oct 1, 2005
    Location:
    Copenhagen
    #7
    Thanx guys. I'll try the calibration then the PMU reset.

    it's about 4 weeks old.
     
  8. Temujin thread starter macrumors 6502a

    Temujin

    Joined:
    Oct 1, 2005
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    Copenhagen
    #8
    Well it changed nothing. Still only 950 mAh. I'll give apple a call.
     
  9. Temujin thread starter macrumors 6502a

    Temujin

    Joined:
    Oct 1, 2005
    Location:
    Copenhagen
    #9
    just gave apple a call. The worst telephone support I've ever experienced.
    Used half an hour waiting for people picking up the phone. JESUS!!!
    But no one did. Don't know if apple support in the US is any different, but here in Denmark it really sucks.

    Couldn't even call the real support number, I just get disconnected. Had to call the buy new apple stuff number. But no answer. Just a live recording of some crappy band. Who puts on a live recording cd on as phone waiting music? The cheering from the audience hurts your ears, and sounds more crappy than a studio recording would. Dosen't make sence.

    As you can see im getting kind of pissed with apple. All I heard was top dollar service /support. Don't think the guys in Denmark got the news yet. If you can't even get through to a technician, then whats the point.


    That steam dump sure felt good :mad:
     
  10. TodVader macrumors 6502a

    TodVader

    Joined:
    Sep 27, 2005
    Location:
    Quebec, Canada
    #10
    Call apple US and ask them to transfer you to a Denmark authorities at Apple. They will solve your problem and take a complaint if you wish.

    When you have problems, always ask for the boss. It always worked out for me.
     
  11. Temujin thread starter macrumors 6502a

    Temujin

    Joined:
    Oct 1, 2005
    Location:
    Copenhagen
    #11
    I called their main office in Denmark. Apparently today is a tech support heavy day, that's why the line was dead. But they finally patched me through.
    According to the tech support guy they have some issues with the new batteries. A bigger issue than Apple had first estimated.
    He told me to return the battery to my local Apple store, so I did. The store told me I would be waiting a week for the new battery to arrive. The tech guy said two weeks. Im hoping for the one week ETA :)

    The support is great, but the telephone support is insane. And I'm a bit disappointed I could'nt keep my crappy battery for the 1-2 weeks wait. Not that much portability in a notebook with no battery.
     
  12. Will Cheyney macrumors 6502a

    Will Cheyney

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    Jul 13, 2005
    Location:
    United Kingdom
  13. Temujin thread starter macrumors 6502a

    Temujin

    Joined:
    Oct 1, 2005
    Location:
    Copenhagen
    #13
    True: fast, easy and no questions asked.
     
  14. Apple macrumors 6502

    Apple

    Joined:
    Mar 3, 2005
    Location:
    Charlotte, NC
    #14
    You can still use your powerbook without the battery, just keep it plugged in to the wall.
     
  15. Temujin thread starter macrumors 6502a

    Temujin

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    #15
    Doing so PT. But the portability just went out of the picture.
     
  16. TodVader macrumors 6502a

    TodVader

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    Sep 27, 2005
    Location:
    Quebec, Canada
    #16
    At least they didn't take the whole iBook for repair.:cool:
     
  17. Will Cheyney macrumors 6502a

    Will Cheyney

    Joined:
    Jul 13, 2005
    Location:
    United Kingdom

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