New powerbook user with a display problem

Discussion in 'PowerPC Macs' started by tb7, Jul 7, 2005.

  1. tb7
    macrumors newbie

    Joined:
    Jul 4, 2005
    Messages:
    4
    #1
    Hello, one week ago I recieved in the mail a new 15 inch powerbook, which is my first mac ever. I am very pleassed but have one problem. Every time I unplug or plug in my power adaptor, my display malfunctions and everything freezes for about 10 secounds. I first noticed this another instance, the display malfunctioned similarly when using the full screen visual effects in itunes. This had happened after I connected my powerbook to my television via dvi cable, and then disconnected it. I don't think that has any relevance to my problem as it seems to me being a PC user I would assume it is in the driver of the video card not being fully compatible with other hardware, I would assume on a mac you do not have this problem though so anyone have any ideas? I will post what the Display looks like when this problem occurs.

    I have the 15 inch powerbook with the radeon 128 mb video card, an 1.67 processor. I believe the 128mb video card is the issue, anyone have this problem any suggestions? Thank you

    UPDATE


    I visited the Apple store nearest me and they were very helpful they were able to confirm that my machine was defective, and talked to the apple store phone network for me. They told me that within 48 hours i will be contacted by email with instuctions for handling what they called a Dead on arrival product (DOA) any of you had any expierence with this procedure... what can i expect from apple? shipping, repair, replacement, time frame ext anything... thank you i cant wait for my first mac that....works! hahaUPDATE
     

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  2. macrumors 65816

    aussie_geek

    Joined:
    Apr 19, 2004
    Messages:
    1,091
    Location:
    Sydney Australia
    #2
    Unfortunately there is only 1 solution to this dillemma.... Call Apple NOW!! If this is happening only a week after you got it, you may be able to get a new one ;)

    aussie_geek
     
  3. macrumors 65816

    realityisterror

    Joined:
    Aug 30, 2003
    Messages:
    1,354
    Location:
    Snellville, GA
    #3
    Yup. Give 'em a ring or take it into your Apple Store. It's not worth dealing with one week into purchase...

    Hopefully it'll end up great,
    reality
     
  4. macrumors 65816

    runninmac

    Joined:
    Jan 20, 2005
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    1,495
    Location:
    Rockford MI
    #4
    Either call apple or go to a apple store. I think they should replace it with a band new one! (or at least fix it)
     
  5. tb7
    macrumors newbie

    Joined:
    Jul 4, 2005
    Messages:
    4
    #5
    runninmac-thanks

    Thank you all, I will go to the apple store that just opened in my area tomorow. Runninmac, small world I live in Grand Rapids, as well convienent that there is an apple store in woodland now
     
  6. tb7
    macrumors newbie

    Joined:
    Jul 4, 2005
    Messages:
    4
    #6
    UPDATE


    I visited the Apple store nearest me and they were very helpful they were able to confirm that my machine was defective, and talked to the apple store phone network for me. They told me that within 48 hours i will be contacted by email with instuctions for handling what they called a Dead on arrival product (DOA) any of you had any expierence with this procedure... what can i expect from apple? shipping, repair, replacement, time frame ext anything... thank you i cant wait for my first mac that....works! haha
     
  7. macrumors regular

    Joined:
    Jan 29, 2003
    Messages:
    232
    Location:
    Louisiana
    #7
    This is _exactly_ what happens to me! Whenever I change power management settings or plug/unplug my mac the display malfunctions like that until i click the mouse button...

    What is the config on your machine? I have 1.67, 128 mb vram, 1 g ram, superdrive.
     
  8. macrumors newbie

    Joined:
    Jun 26, 2005
    Messages:
    8
    #8
    I have the same problem, but it corrects itself immediately. Do you guys think this might lead to other problems?
     
  9. tb7
    macrumors newbie

    Joined:
    Jul 4, 2005
    Messages:
    4
    #9
    yes mine started out that way but progressively has gotten slightly worse now after doing anything related to the power managment i get some pixel annomilies, apple store definately said it was wrong and claimed it was dead on arrival and did everything they could to get me a new machine. I suggest you go in or call. my config was exactly that 1.67, 128 vram..........any idea about the DOA exchange policy though
     
  10. macrumors 6502a

    Joined:
    Mar 22, 2004
    Messages:
    569
    Location:
    Ohio
    #10
    That must've sucked some donkeys.

    But you have to admit, it looks kind cool...

    Kind of like my shattered iBook LCD!
     

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