Nice job Apple!

Discussion in 'Buying Tips and Advice' started by Agathon, Mar 30, 2006.

  1. Agathon macrumors 6502a

    Agathon

    Joined:
    Jan 19, 2004
    #1
    I just bought a new iMac Core Duo.

    When I got home from the store and updated the software, the thing just died. So I took it back to the local Apple Store here in Seoul, and not only did they replace it with a new unit immediately, but they kept the help desk open after hours so I could download and update and make sure it didn't happen again with the new one.

    It's service like that which makes me a loyal customer.

    And it's an awesome machine. I was supposed to buy it for my work computer, and get reimbursed for 2/3 of the cost, but I can't bear to part with it, so it is staying in my study for the foreseeable future. :)

    Now if only WoW would install faster...
     
  2. lexfuzo macrumors 6502

    Joined:
    Mar 15, 2005
    Location:
    The heart of Europe
    #2
    Very good service!
    But what do you mean by "just died"? Sounds weird to me.. :confused:
     
  3. caveman_uk Guest

    caveman_uk

    Joined:
    Feb 17, 2003
    Location:
    Hitchin, Herts, UK
    #3
    Doesn't to me. I had a brand new G4 powerbook that I had running for two hours whilst I installed all my stuff then it kernel panic'd and then never booted again. The hardware test disk said the memory was dead. I swapped sticks...still dead. The logic board just....died.
     
  4. FF_productions macrumors 68030

    FF_productions

    Joined:
    Apr 16, 2005
    Location:
    Mt. Prospect, Illinois
    #4

    Now that sounded funny...
     
  5. AstrosFan macrumors 6502

    AstrosFan

    Joined:
    Jul 26, 2005
    #5
    Though it does SOUND funny, I'm sure it was nowhere near funny when it happened...
     
  6. rockandrule macrumors 6502

    Joined:
    Aug 3, 2004
    Location:
    Jacksonville, FL
    #6
    I must admit, that's some pretty awesome help there. You certainly wouldn't see anyone else providing service like that. Maybe a small custom computer shop, but that's it. And certainly not for free.
     
  7. Agathon thread starter macrumors 6502a

    Agathon

    Joined:
    Jan 19, 2004
    #7
    I played around with Photobooth and chatted with some friends. Then the software update came on with a load of stuff, so I hit "yes" and it updated.

    Once I restarted the screen was completely dead and the power LED just kept flashing. I talked with Apple's online tech support and they advised me to take the thing back.

    I guess some people would be annoyed, but these things happen, especially with new designs, and as long as the company stands behind their product, I have no real cause for complaint.

    For the record, this is the first failure of anything made by Apple I have owned in 10 years of custom.
     

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