No Bulit-in Audio!! MBP C2D! please help

Discussion in 'MacBook Pro' started by S2NINJA, Nov 11, 2006.

  1. S2NINJA macrumors member

    S2NINJA

    Joined:
    Oct 10, 2006
    #1
    Hi,

    I have a problem.

    My brand new MBP C2D has NO audio!

    When i first got it, i started it up, and the sound worked perfectly! However, a day after, my audio just dissapeared!

    If i got to "about this mac", under built in audio: it shows "no built in audio". My MBP does not make ANY sounds at all (no boot chime, no soundfx, no music, nothing. silent in a bad way).

    I've searched be boards but found little to do w/ my particular problem.

    here's what i have tried but w/ no luck:

    1. reset PRAM
    2. reinstall OSX
    3. create another account
    4. load up garageband (says: coreaudio: selected driver not found (-10202)
    5. searched in spotlight for 'com.apple.audio.devicesettings.plist' and move to desktop then reset
    6. plug in usb speakers, then remove (usb speakers work fine! but nothing still from built-in sound)
    7. run the hardware check thing (both quick + extensive)
    8. uninstall bootcamp
    9. cry. :(

    Is there anything else I can try? i'm pretty new to macs although i was using my dad's old pbg4 Ti before making the switch from MS. If i do have to send it for repairs, will i have to mail it out? or can I just go to any authorized mac dealers (westworld computers, or simply computing in Vancouver, BC canada?). Please advise me! I would really appreciate it!

    @ this point i feel helpless and extremely disappointed. I love my MBP, and there are no other problems besides this. I just feel so annoyed that my brand new $2000+ laptop isn't working properly!! :( :(
     
  2. akadmon macrumors 68010

    Joined:
    Aug 30, 2006
    Location:
    New England
    #2
    Hm, sorry to hear this. If your problem does not get resolved, I will add this to the C2D MB WC thread: http://forums.macrumors.com/showthread.php?t=250377
     
  3. ChickenSwartz macrumors 6502a

    Joined:
    Jul 27, 2006
    #3
    Did it ever? I assume you tried head phones and they didn't work.
     
  4. S2NINJA thread starter macrumors member

    S2NINJA

    Joined:
    Oct 10, 2006
    #4
    thank you for your consideration.... i have a feeling it will have to go back to apple (store)...

    i googled this, and only found 1 other case of this...but it seemed to have never been resolved... :

    http://forums.macrumors.com/showthread.php?t=197353

    yes, it worked the 1st day i started it up, but not after, and still not now... I did try the headphone ports but nothing. it's like the sound card / driver doesn't even exist!! had it not made sounds at the beginning...
     
  5. ChickenSwartz macrumors 6502a

    Joined:
    Jul 27, 2006
    #5
    How old is it? If it is less than 14 days, not BTO, and you live near an Apple Store I don't see why you wouldn't get a brand new one on the spot.
     
  6. S2NINJA thread starter macrumors member

    S2NINJA

    Joined:
    Oct 10, 2006
    #6
    unfortunately, its 4 days old, and it's BTO from the ADC store... can i still bring it into an apple store for repairs though? i really really really don't want to ship it out...
     
  7. macman2790 macrumors 6502a

    macman2790

    Joined:
    Sep 4, 2006
    Location:
    Texas
    #7
    i'm not sure if they let you bring it into the store to check it out, that's what i'm worried about because i'm going to get one through adc on monday. I heard someone said they took their machine to the store and they took the serial # and said they couldn't do anything and to call apple care because it's an adc purchase.
     
  8. ChickenSwartz macrumors 6502a

    Joined:
    Jul 27, 2006
    #8
    When you bring it in to the Genius Bar I don't think they immediately look up the serial. But, if any repairs have to be done then, undoubtedly, they will. Might as well take it in and give it a try.
     
  9. S2NINJA thread starter macrumors member

    S2NINJA

    Joined:
    Oct 10, 2006
    #9
    why is that? the thing is no matter what it's still an apple product? why would a repair be any different?
     
  10. iW00t macrumors 68040

    iW00t

    Joined:
    Nov 7, 2006
    Location:
    Defenders of Apple Guild
    #10
    Did you try rebooting it?

    It happened to my MBP after EyeTV crashed mysteriously, but a reboot fixed it.
     
  11. S2NINJA thread starter macrumors member

    S2NINJA

    Joined:
    Oct 10, 2006
    #11
    yes. I have rebooted many times... :(

    no effect...
     
  12. bartelby macrumors Core

    Joined:
    Jun 16, 2004
  13. ChickenSwartz macrumors 6502a

    Joined:
    Jul 27, 2006
    #13
    I don't know, it seems that ADC is very different. I think they should but I have had heard reports that would make me think they might not. Can't hurt to try, definitely before shipping it out.
     
  14. S2NINJA thread starter macrumors member

    S2NINJA

    Joined:
    Oct 10, 2006
    #14
    well, i called applecare today and basically i stumped the CSR there. She gave me a claim number and told me to go to my nearest authorized apple service store for a repair....

    I really hope that it won't take too long. anyone know the avg. turn around time?

    hows the reliability after repairs? I've read so many horror stories about people going back 3+ times... i just hope those examples are rare examples of MBP problems...
     
  15. JAT macrumors 603

    Joined:
    Dec 31, 2001
    Location:
    Mpls, MN
    #15
    Turn around depends on the problem. For my dead battery last week, they replaced it on the spot, took about 1/2 hour. (half of that was the genius typing up the warranty paperwork) If they have to replace hardware, they should have it done in a day or 2 if they have the parts. Or within a day after getting the parts.
     
  16. iW00t macrumors 68040

    iW00t

    Joined:
    Nov 7, 2006
    Location:
    Defenders of Apple Guild
  17. S2NINJA thread starter macrumors member

    S2NINJA

    Joined:
    Oct 10, 2006
    #17
    bad sound board.

    So here's an update:

    I took my MBP to the apple store yesterday, and the technician said that it's probably a faulty sound board. He explain to me that it's a separate board, and should be fairly easy to replace, and will not involve an entire logicboard replacement.

    He quoted me 5-7 business days (since he has to get the part from apple california).

    I hope it comes back sooner...

    an another note: having VERY bad luck these days, missed bus stop due to construction, had to walk an extra 10 blocks in the rain...went to drop off my MBP, got a $50 parking ticket....(my fault...wasn't thinking...still...only 5min max) -there goes my bluetooth mouse...
     

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