No Help files in MacHelp

Discussion in 'macOS' started by Spectrum, Nov 30, 2005.

  1. Spectrum macrumors 6502a

    Spectrum

    Joined:
    Mar 23, 2005
    Location:
    UK
    #1
    Not a huge problem, but a slightly frustrating one for someone new to Tiger...

    When I select Mac Help from the Finder toolbar, I just get an empty Help window - nothing display, and search queries go nowhere.

    Other helper are fine (iTunes etc).

    I've found what I think is the MacOX Help file in: HD/Library/Documentation/Help

    When I open from there, I get the default Mac OS X Help Window with "what's New in Tiger?" etc, but none of the links go anywhere, and I cannot search from this window either.

    So: Any ideas how I restore the Help file? Is there a preference list I can trash somewhere?

    I'm on a new 15"PB1.67. OS10.4.3 build8F46

    Secondly - what I really wanted to search for was if there is a way to force the finder to create a thumbnail of a JPEG file (some sort of script) that does not entail me opening and resaving the file- I don't want to unnecessarily lose quality on the JPEG).

    For most of my photo files this occurs automatically, but not for these that I imported from a CD.

    Cheers!
     
  2. yellow Moderator emeritus

    yellow

    Joined:
    Oct 21, 2003
    Location:
    Portland, OR
  3. Will Cheyney macrumors 6502a

    Will Cheyney

    Joined:
    Jul 13, 2005
    Location:
    United Kingdom
  4. Spectrum thread starter macrumors 6502a

    Spectrum

    Joined:
    Mar 23, 2005
    Location:
    UK
    #4
    Many thanks!

    I did this:

    1. Corrupted Help Viewer preferences files or cache

    Quit Help Viewer if it is open.
    Open your Home > Library > Preferences folder.
    Trash the following three files, it extant:
    com.apple.help.plist
    com.apple.helpui.plist
    com.apple.helpviewer.plist
    Open your Home > Library > Caches folder.
    Trash the com.apple.helpui folder.

    Help is back up and running :)

    ...unfortunately - no answer in MacHelp for my thumbnail/icon question... Any ideas?

    ---
     
  5. Spectrum thread starter macrumors 6502a

    Spectrum

    Joined:
    Mar 23, 2005
    Location:
    UK
    #5
    Hmmm...

    Well, I just restarted and the Mac Help probelm is back.

    Solved it by trashing the com.apple.helpui folder in Caches again.

    Not sure what is causing this... Is it because I didn't empty the trash?
     
  6. yellow Moderator emeritus

    yellow

    Joined:
    Oct 21, 2003
    Location:
    Portland, OR
    #6
    Shouldn't be.. Unfortuantely, the Help system is OS X is very much sub-par and seems to be on the back burner of "things to freaking fix" for Apple. It's sucked from day one. It's pretty much a glorified web browser, yet 100x slower.
     
  7. mkrishnan Moderator emeritus

    mkrishnan

    Joined:
    Jan 9, 2004
    Location:
    Grand Rapids, MI, USA
    #7
    While any folder is open, View -> Show View Options -> check "All Windows" and click the "Show Icon Preview" box. This should do what you're asking for. At least, it seems to automatically show previews for me from pictures from any source. You can tweak the icon size here too so that the previews are sufficiently big. :)

    EDIT: Although it's the standard always-suggested-never-helps solution, for your help cache issue, try repairing permissions. It might really be relevant here, because bad permissions might explain why these files keep getting created in a corrupted fashion each time you reboot....
     
  8. Spectrum thread starter macrumors 6502a

    Spectrum

    Joined:
    Mar 23, 2005
    Location:
    UK
    #8
    Thanks. I already have this check box ticked. The point is: the icon thumbnails show in the finder window (Good). But when I "Get Info" the icon at the top-left is a generic JPEG icon. For other photos, this is also a tiny thumbail.

    The reason I want to the tiny thumbnail is so that I can select it, copy it, and paste it onto a particular folder full of photos. This is how I have my photos arranged: Sets of photos in folders, with a representative image pasted over the folder icon so that I have a visual image of what is inside.

    To clarify: the problem files DO show a preview image at the bottom of the Get Info window, but not at the top-left. But you cannot select the preview image as one to copy.

    Thanks for the suggestion though :)

    I'll try this - a good suggestion.
     

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