No Save As PDF option

Discussion in 'Mac Apps and Mac App Store' started by Sabbath, Dec 8, 2004.

  1. Sabbath macrumors 6502a

    Sabbath

    Joined:
    Sep 18, 2003
    Location:
    London
    #1
    I need to email out an application form, which is currently a word document. I don't really like sending out word documents as you never know if they really are going to display correctly on the other persons computer, especially when presentation is important. So I want to convert it to a pdf.

    At this point I'm feeling smug that I have a mac and its really easy, but my "Save As PDF" is greyed out, scrrenshot attached. After a bit of investigation it turns out that it is greyed out in every app I try. Is there any reason for this to occur, could I have changed a preference somewhere or something. I know it was there and working a month ago.

    If anybody could supply an answer, I would be really grateful. Otherwise I guess I will just have to hope a word document will be ok.


    OS X 10.3.6, office 2004 (w/ all updates)
     

    Attached Files:

  2. Logik macrumors 6502a

    Joined:
    Apr 24, 2004
    #2
    that's kinda odd... uhm.. try selecting "No Printer Selected" or something from the Printer drop down... see if that helps?
     
  3. jackieonasses macrumors 6502a

    jackieonasses

    Joined:
    Mar 3, 2004
    Location:
    the great OKLAHOMA....
    #3
    So when you go to File --> Save As--> PDF it is greyed out there too?
     
  4. Logik macrumors 6502a

    Joined:
    Apr 24, 2004
    #4
    odd because in office 2004 that option doesn't exist on my machine... the only way i can save as pdf is by going to print, then Save as PDF

    :-/ i looked for this option but figured that if mine doesn't have it, no one's does.. thinking it might have been a work around for the original poster...
     
  5. jeremy.king macrumors 603

    jeremy.king

    Joined:
    Jul 23, 2002
    Location:
    Fuquay Varina, NC
    #5
    Nevermind: your screen shot is in the Print dialog

    Wait, Your preview button shouldn't be disabled either, so I am guessing this has is your problem - since preview is converting to PDF.

    Did you delete Preview or change permissions on the application?

    Try repairing permissions if you haven't deleted Preview.
     
  6. Sabbath thread starter macrumors 6502a

    Sabbath

    Joined:
    Sep 18, 2003
    Location:
    London
    #6
    I don't seem to be able to select that, I either have to select my printer, an rendezvous or bluetooth printer, or I can edit the printer list or check for updates. There is no select no printer option.
     
  7. Logik macrumors 6502a

    Joined:
    Apr 24, 2004
    #7
    ah ok, i don't have a printer installed on mine. so i was thinking maybe something to do with the printer you had selected was causing the problem but apparently not. forget what i said :)
     
  8. Sabbath thread starter macrumors 6502a

    Sabbath

    Joined:
    Sep 18, 2003
    Location:
    London
    #8
    There's no option to do that in my word 2004
     
  9. Sabbath thread starter macrumors 6502a

    Sabbath

    Joined:
    Sep 18, 2003
    Location:
    London
    #9
    I haven't touched preview and it is at least still there and works, I don't think I could have done something to it accidentally. I'm repairing permissions now, hopefully that'll fix it.
     
  10. IJ Reilly macrumors P6

    IJ Reilly

    Joined:
    Jul 16, 2002
    Location:
    Palookaville
    #10
    Does save as pdf work in other applications? The way Office handles this function apparently isn't quite right under the best of circumstances. I know whenever I try to save a pdf out of Word, the default file name is "Formatting Pallet" since that's always the active window in Word. You might also want to look at the "output options" menu in the print dialog.
     
  11. Sabbath thread starter macrumors 6502a

    Sabbath

    Joined:
    Sep 18, 2003
    Location:
    London
    #11
    Save As PDF does exactly the same thing in every app I have tried, text edit, safari and even when I'm looking at a pdf in preview!

    The formatting pallet gives me some odd options as well. PDF is always grayed out (see the first screenshot), and is selected as the type by default but when I check the "save as" box, it automatically switches to postscript (see the second screenshot).
     

    Attached Files:

  12. jeremy.king macrumors 603

    jeremy.king

    Joined:
    Jul 23, 2002
    Location:
    Fuquay Varina, NC
    #12
    So no luck with this, eh?
     
  13. Sabbath thread starter macrumors 6502a

    Sabbath

    Joined:
    Sep 18, 2003
    Location:
    London
    #13
    No, unfortunately it made no difference and I can't seem to find any other ideas to fix it.

    Hopefully I'll get an interview for this job and can go to the Apple Store genius bar while I'm in London.
     
  14. jeremy.king macrumors 603

    jeremy.king

    Joined:
    Jul 23, 2002
    Location:
    Fuquay Varina, NC
    #14
    Just for kicks (if you have time) create another user account and see if you see the Preview/PDF print options while logged in as that user. If you don't, I would venture to guess either (a) something is missing (b) permissions are wrong and weren't caught by repair.
     
  15. emw macrumors G4

    emw

    Joined:
    Aug 2, 2004
    #15
    I am assuming you don't have the full version of Acrobat installed? If so, you can add an Adobe PDF printer.

    You may also want to either delete and recreate your current printer, or add a new "dummy" printer. You can add a dummy printer by adding an IP Printing device - you can add it and select an HP or other color printer and see if that fixes it. Since both screen grabs show the same printer, I'm wondering if there's a problem with that driver.
     
  16. Sabbath thread starter macrumors 6502a

    Sabbath

    Joined:
    Sep 18, 2003
    Location:
    London
    #16

    Thank you, you cracked it, it's back when I try under another user account. Do you have any idea how I would figure out why it isn't working under my current account? I don't really want to shift everything across to a new user account, although I guess I could just set up another account for when I have to make pdfs.

    Thank you again
     
  17. whooleytoo macrumors 603

    whooleytoo

    Joined:
    Aug 2, 2002
    Location:
    Cork, Ireland.
    #17
    If you haven't already done so - try running Console (in Utilities) and then bringing up the Print dialog - see if any error messages appear. This might give you some indication of what's going wrong.
     
  18. jeremy.king macrumors 603

    jeremy.king

    Joined:
    Jul 23, 2002
    Location:
    Fuquay Varina, NC
    #18
    Well this is the more difficult part since we don't know if its a bad preference (plist) file or wrong permissions on a file/executable somewhere. You could always start by moving all the .plist files out of the Library/Preferences folder in your home directory.

    If after moving these out (you don't need to delete) PDF saving works, I would slowly add them back one at a time to find the offending prefs file.
     
  19. Sabbath thread starter macrumors 6502a

    Sabbath

    Joined:
    Sep 18, 2003
    Location:
    London
    #19
    Yeah I just thought it could be a preference files and starting chucking out (just to the desktop) all the com.apple.print.* preferences and it seems to have done the trick. I'm just trying to determine which one the problem is right now. Thanks a lot for all your help, it really has made getting this form sent of so much easier.
     
  20. Sabbath thread starter macrumors 6502a

    Sabbath

    Joined:
    Sep 18, 2003
    Location:
    London
    #20
    Ah got it, it was a preference file called "com.apple.print.custompresets.plist"

    Am I right to think I can just go ahead and trash this?
     
  21. jeremy.king macrumors 603

    jeremy.king

    Joined:
    Jul 23, 2002
    Location:
    Fuquay Varina, NC
    #21
    Trash the S.O.B. :)
     

Share This Page