Norwegian Consumer Group Files Complaint Over iCloud's 'Convoluted' Terms of Service

Discussion in 'iOS Blog Discussion' started by MacRumors, May 14, 2014.

  1. MacRumors
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    Apple is facing a complaint from the Norwegian Consumer Council over the terms and conditions for its iCloud service, reports ZDNet. The consumer watchdog group claims the agreement violates the Norwegian Market Act, which governs marketing practices in the country.

    The complaint arose from a study of seven cloud storage providers offering service in Norway and was part of a broader investigation into how digital services are being offered to Norwegian consumers. The Norwegian Consumer Council cited Apple for its 8,600 word iCloud terms of service, which it claims is "convoluted and unclear."

    Particularly troubling to the Consumer Council were terms that allow Apple to modify the agreement at its discretion without notifying customers of the changes.
    This is one of several overseas complaints Apple has faced recently, including a Belgian claim that Apple misled consumers about warranty information and an accusation of tax fraud by Italian authorities.

    Despite these occasional hurdles, Apple continues to operate a strong global business with international sales accounting for 66 percent of revenue in Q2 2014. Apple also opened its first stores in Brazil and Turkey this year, and now has a retail presence in 15 countries worldwide.




    Article Link: Norwegian Consumer Group Files Complaint Over iCloud's 'Convoluted' Terms of Service
     
  2. dannyyankou
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    dannyyankou

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  3. okboy
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  4. troop231
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    Exactly. Scroll scroll scroll your boat. Accept terms. :p
     
  5. rmatthewware
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    They want a head's up when the TOS change? I think that's fair.

    They want legal documents to be simplified? Good luck with that. Besides, I thought Scandinavians were supposed to be smart.
     
  6. Cristian .b
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  7. surfingarbo
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    surfingarbo

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    In other news, loyal Apple fans file a complaint against Norwegian Consumer Groups complaint.
     
  8. Dr McKay
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    Why wont it read?!

    :D
     
  9. Gasu E.
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    Gasu E.

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    A good reason why I never want to be running a multi-national consumer business. You need to run a marketing and legal department for each country, no matter how small.
     
  10. tevion5
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    tevion5

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    Why doesn't it read?!!!
     

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  11. tevion5
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    tevion5

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    Ahhh you beat me to a South Park joke! :p
     
  12. jeff1977
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    #12
    Best part of that episode is the Japanese guy yelling "I never should've updated the iTunes!!"
     
  13. tevion5
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    tevion5

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    And his misinterpretation of what Kyle wanted him to eat! xD
     
  14. dysamoria
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    And once again, most tech people shrug off a perfectly valid complaint against their tech gods.

    Sigh.

    Why is it that North American governments and consumer advocates never have a damn thing to say about the miserable anti-consumer defaults of the computer industry? Everyone here is so totally indoctrinated into the BS special pleading excuses and complacency.
     
  15. Gasu E.
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    Gasu E.

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    Well, the argument goes that people are not total idiots, and don't need to be treated like slow children. That is, they can make informed decisions (like not to buy stuff, or to agree to stuff without reading it) on their own.

    Of course, we know this is not true at all. Most people are, in fact, total idiots, incompetent boobs or dim-witted children; or, at the least, a lot dumber than me.
     
  16. 556fmjoe
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    556fmjoe

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    What if you agree to terms of service that are decent, only to have them changed behind your back without notifying you?
     
  17. bsolar
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    If you want to do business in a country you have to comply with that country's laws. If you consider the costs excessive nobody is forcing you to keep doing business there.
     
  18. jonnysods
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  19. Ivabign
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    With the corporation backed US Congress unwilling to change anything that offends their paymasters, it might take the actions of a few progressive countries to write legislation that protects the little guy. Not that it will trickle down here unless people inform themselves. Well done Norway, well done.
     
  20. Rogifan
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    Rogifan

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    It would be nice if MR actually included the TOS/TOC verbiage this group is complaining about. Just because the complaint is coming from a consumer watchdog type group doesn't mean it's valid.
     
  21. phrozend
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    Here's the actual complaint, with the references you're asking for (in English):
    http://www.forbrukerradet.no/_attachment/1175090/binary/29927

    Here's The Consumer Council's own article on this subject (again, in English):
    http://www.forbrukerradet.no/forsid...le-icloud-violates-norwegian-and-european-law
     
  22. dysamoria
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    Thumbs up :)
     
  23. gnasher729
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    gnasher729

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    Who is saying Apple is doing anything against the law? What the quoted article says is that a Norwegian consumer group filed a complaint with the Norwegian consumer ombudsman. So you might wait until a decision is made.

    On the other hand, Norwegians are clearly allowed to entrust their data with privacy-respecting companies like Google. (I mean that in a sarcastic way, in case it has to be said).
     
  24. bsolar
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    Nobody? Or, at least, that's not what I said at all.
     
  25. krravi
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    Well done Norway! The way a government is supposed to work!
     

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