Not a happy camper - Apple taking macbook for 3 weeks

Discussion in 'Buying Tips and Advice' started by dcl, Jul 31, 2006.

  1. dcl macrumors regular

    dcl

    Joined:
    May 28, 2006
    Location:
    Calif.
    #1
    :eek: CD got stuch in Macbook drive, Apple sent me Compusa, they couldn't get it out, have to send to Apple, expected time back 3 Weeks. :eek:

    Since it had to be sent to Apple, also let them know about Fan Noise (Mooing) and heat problem. Will be interesting to see what's fixed.

    Back to the HP Notebook. Never had this type of problem on a Windows machine:rolleyes:
     
  2. baby duck monge macrumors 68000

    baby duck monge

    Joined:
    Feb 16, 2003
    Location:
    Memphis, TN
    #2
    I would call Apple up and see if you could get a loaner machine since yours is going to be gone for so long. I don't see any reason it should take that long to simply get a CD out, so they should be able to accomodate you.
     
  3. pianoman macrumors 68000

    pianoman

    Joined:
    May 31, 2006
    #3
    do they give loaners?
     
  4. baby duck monge macrumors 68000

    baby duck monge

    Joined:
    Feb 16, 2003
    Location:
    Memphis, TN
    #4
    I have heard tell of them doing so. Perhaps someone who has benefited from this service could chims in? Besides, it never hurts to ask.
     
  5. pianoman macrumors 68000

    pianoman

    Joined:
    May 31, 2006
    #5
    i suppose it doesn't. i'd be interested to hear from someone who was successful in getting a loaner.
     
  6. drlunanerd macrumors 65816

    drlunanerd

    Joined:
    Feb 14, 2004
    Location:
    UK
    #6
    AppleCareLess has just returned my Macbook after, wait for it, 4 weeks. And they've done jack-**** to fix the faults on it. Disgraceful service.

    The upshot is after speaking with Customer Relations they've agreed to send me a replacement.

    Be very careful before sending Macs off to Apple at the moment. I'd try and use a local authorised repair centre, so at least if they start taking too much time you can go and look them in the whites of their eyes!
     
  7. ITASOR macrumors 601

    ITASOR

    Joined:
    Mar 20, 2005
    Location:
    Oneida, NY
    #7
    Not usually, but asking for one sometimes gets you a replacement instead of a fix, which is usually good.
     
  8. dcl thread starter macrumors regular

    dcl

    Joined:
    May 28, 2006
    Location:
    Calif.
    #8
    Other than the Stuck CD and Mooing / Fan Problem, the Macbook is in prestine shape (no scraches, no dead pixals).

    Would you take the gamble of a refurbished replacement macbook?
     
  9. Leareth macrumors 68000

    Leareth

    Joined:
    Nov 11, 2004
    Location:
    Vancouver
    #9
    I have gotten numerous loaners paid by apple when my machines we being repaired. when my iBook was busted, I got a 17" PB for three weeks, when my 17"G5iMac needed a new hard drive, I got a 20" imac for two weeks, when the other 15"pb had a video card issue, I got a 17PB for four weeks. all paid by apple...
     
  10. Sutekidane macrumors 6502a

    Sutekidane

    Joined:
    Jan 26, 2005
    #10
    You're in the VAST minority.
     
  11. baby duck monge macrumors 68000

    baby duck monge

    Joined:
    Feb 16, 2003
    Location:
    Memphis, TN
    #11
    Well I knew it happened at least occasionally! :p
     
  12. QCassidy352 macrumors G3

    QCassidy352

    Joined:
    Mar 20, 2003
    Location:
    Bay Area
    #12
    indeed. That's what happened to me.
     

Share This Page