Not picking up 3G, only Edge

Discussion in 'iPhone Tips, Help and Troubleshooting' started by jjk454ss, May 12, 2009.

  1. macrumors 68040

    jjk454ss

    Joined:
    Jul 10, 2008
    #1
    OK, I am sure this has been discussed, but searching has not found anything useful. I just got a replacement iPhone Saturday, I was getting 3G until today, now I am only getting Edge. Other people are getting 3G in the same area. 3G is turned on in preferences.

    Any ideas on what my problem is?
     
  2. macrumors 601

    t0mat0

    Joined:
    Aug 29, 2006
    Location:
    Home
    #2
    Are they on the same network? Try turning phone on and off, then rechecking 3G setting on phone. If you can find a spot which has great 3G coverage for your network - see if it picks it up then
     
  3. macrumors 604

    jmann

    #3
    Call and ask AT&T customer care. That is what they are there for. :)
     
  4. macrumors 65816

    Joined:
    Aug 25, 2008
    Location:
    Los Angeles
    #4
    Don't take such drastic matters yet

    When my 3G fails to work here is the order of things that will fix it ( has worked 100% Of the time, assuming of course I am not underground )

    1) go into your general turn off 3G, wait for it to switch off
    2) turn 3g back on

    if that doesn't work

    3) turn on airplane mode
    4) turn off airplane mode

    if that doesn't work

    5) Do a hard reset ( hold power and home button for 10 seconds until iPhone shuts off)


    If all those have failed there is always a possibility that the 3G network is down temporarily ( i then usually switch to Wifi)


    Good luck,
     
  5. thread starter macrumors 68040

    jjk454ss

    Joined:
    Jul 10, 2008
    #5
    Thanks for the replies. It started working sometime last night. But other people, on the same network, were picking it up when I was not. if it does it again, I will try your suggestions. Thanks
     
  6. macrumors 65816

    Joined:
    Aug 20, 2008
    #6
    Mobile phone tech is not an exact science. There are a vast number of variables that can affect whether or not you're able to get a fix on a signal, and it's not uncommon to see variations even within the same room.
     
  7. thread starter macrumors 68040

    jjk454ss

    Joined:
    Jul 10, 2008
    #7
    Still no 3G. Spoke to Apple tech support and AT&T Customer Care, still nothing. AT&T wants me to go to one of there stores and try a new Sim Card tomorrow. Hopefully, although I have my doubts, that fixes it because I don't want to drive the 45 minutes to the Apple Store again.
     
  8. thread starter macrumors 68040

    jjk454ss

    Joined:
    Jul 10, 2008
    #8
    I guess the phone was just bad, got a replacement from Apple today.
     

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