NTL Upgrades to 10mbps!!!

Discussion in 'Community' started by garybUK, Aug 8, 2005.

  1. garybUK Guest

    garybUK

    Joined:
    Jun 3, 2002
    #1
  2. Savage Henry macrumors 65816

    Savage Henry

    Joined:
    Feb 20, 2004
    Location:
    in a one horse, two house, three pub town.
    #2
    Since they upped mine from .75 to 2mbs the connection rate has been woeful to say the least. I've spent 40 hours of the weekend with a totally dead line.

    And the customer support they offer is the worst I have ever encountered in any business.

    Even if they upped my speed FOC again I am still thinking of finding an alternative ISP, with slower speeds but greater reliability. NTL lift the bar when it comes to the standard of moronity.
     
  3. edesignuk Moderator emeritus

    edesignuk

    Joined:
    Mar 25, 2002
    Location:
    London, England
    #3
    A stunning upgrade, just waiting for Blueyonder to do the same now ;) Difference is with Blueyonder it will actually work :D
     
  4. caveman_uk Guest

    caveman_uk

    Joined:
    Feb 17, 2003
    Location:
    Hitchin, Herts, UK
    #4
    I was amazed a couple of weeks ago when they answered a call in ten seconds! I've waited at least 45 minutes in the past to be answered. Even the engineer they said would come did AND he fixed the problem. Admiitedly he was put on hold for five minutes when he rang them...

    I haven't had that many problems with NTL but I guess I've been lucky - I'm in the NTL Luton area so YMMV
     
  5. greatdevourer macrumors 68000

    Joined:
    Aug 5, 2005
    #5
    YAY!

    Oh, and people who donj't get your bandwidth, call them. They'll ask you to disconnect the box, wait about 2hrs, then plug it in.
     
  6. skunk macrumors G4

    skunk

    Joined:
    Jun 29, 2002
    Location:
    Republic of Ukistan
    #6
    Well, that was the case. But NTL has just taken over Blueyonder, so I'm not so sure we can continue to gloat that long...
     
  7. Applespider macrumors G4

    Applespider

    Joined:
    Jan 20, 2004
    Location:
    looking through rose-tinted spectacles...
    #7
    I believe that the quality of service you get from NTL is to do with the age of the cables in your area.

    When I was investigating whether to switch back to cable, I discovered that if you have cables that were put in by one of the small cable companies in the 80s that NTL bought out, as Cable & Wireless, you'll have little chance of getting many of their shiny new products since those old cables apparently just can't handle the data. And NTL don't have the money to update all those cables so I'd guess you'll get an email telling you that your line can't support it.

    On the other hand, I'm debating whether it can be any worse than BT who promised 2MBs to all their customers back in February and still don't know when they'll be doing mine. :mad:
     
  8. WinterMute Moderator emeritus

    WinterMute

    Joined:
    Jan 19, 2003
    Location:
    London, England
    #8
    Bring it on....!

    NTL have been very good to me since I kicked their office doors open and deposited a dodgy box on the reception desk from 10 feet. :D

    I think I'm on a "customers liable to kick-off" list, I always get good service from them.

    10Mbps will be very welcome for..... er...... well..... lots of really non-porn related things I'm sure... :D
     
  9. pulsewidth947 macrumors 65816

    pulsewidth947

    Joined:
    Jan 25, 2005
    Location:
    squarefrog.co.uk
    #9
    No mention of what the upload speed will be.. NTL 'upgraded' me to 2mbit, while I appreciate the increased download bandwidth, my upload speed remained at a snail-like 12kb/s (around 100kbit). While I'm sure thats to stop the people using P2P, it also negatively effects me when I want to upload large files to my website!

    On the plus side, this will be the 4th time NTL have upgraded my speed, while I still pay the same flat rate :)
     
  10. BakedBeans macrumors 68040

    BakedBeans

    Joined:
    May 6, 2004
    Location:
    What's Your Favorite Posish
    #10
    WHAT?

    ivve just been upgraded to 2mb (1.4 :rolleyes: ) and it seems just about the same to me.

    i hope i get that.....10mb - ****!
     
  11. garybUK thread starter Guest

    garybUK

    Joined:
    Jun 3, 2002
    #11
    I've never had any problems with NTL at all i've always had the top package and am on 3mbps now and have not rebooted my modem or router in about 4 months! My bills are on DD so they can't moan about that.... now SKY have put their prices up i've been thinking of going back to NTL for tv as well.
     
  12. edesignuk Moderator emeritus

    edesignuk

    Joined:
    Mar 25, 2002
    Location:
    London, England
    #12
    It was only a matter of time :D :cool:
     
  13. garybUK thread starter Guest

    garybUK

    Joined:
    Jun 3, 2002
    #13
    wow telewest and adsl2 becoming mainstream this is looking pretty good now.

    Havn't telewest and nthell merged yet?
     
  14. WinterMute Moderator emeritus

    WinterMute

    Joined:
    Jan 19, 2003
    Location:
    London, England
    #14
    NTL continue to be nice to me, they've just given me all three Sky Sports channels free for a year, it was a Sky switch promotion, but I phoned on the off chance and asked if I could get the deal.Very nice lady said "certainly" and I got the channels 10 mins later just in time to watch the Liverpool Champions league qualifier....:D

    If you have TV and phone with them (I have broadband too) and no other offers running it's got to be worth a punt.

    Good luck... :D
     
  15. Applespider macrumors G4

    Applespider

    Joined:
    Jan 20, 2004
    Location:
    looking through rose-tinted spectacles...
    #15
    Including Extra (where all my NFL stuff ends up)? Hmm, perhaps I'll phone and switch back to NTL!
     
  16. Knox Administrator

    Knox

    Staff Member

    Joined:
    Jul 1, 2002
    Location:
    UK
    #16
    I'm going to curse it by saying this, but I've had NTL cable since it was first available (8 years so so) and I can count the number of times it has disconnected on one hand. Quite lucky I guess, given their reputation for tech support.

    The upgrade should be good, the 750->2mbit one works well for me, but given that it took almost exactly a year from the 2mbit upgrade being announced to it actually being implemented, I'm not holding my breath on this one.
     
  17. Loge macrumors 68020

    Loge

    Joined:
    Jun 24, 2004
    Location:
    England
    #17
    Yes, Extra was a long time coming to cable, much to the annoyance of those wanting to watch NFL in the UK.
     
  18. Applespider macrumors G4

    Applespider

    Joined:
    Jan 20, 2004
    Location:
    looking through rose-tinted spectacles...
    #18
    That was one of my reasons for leaving Cable & Wireless (as they were then) in the first place. They had no digital roll-out date and they had no NFL...
    Since SKY and the NFL keep rumouring Sunday Ticket in the UK, and IIRC the NTL Extra doesn't have the interactive functions, I'm still holding off on the switch back.
     
  19. WinterMute Moderator emeritus

    WinterMute

    Joined:
    Jan 19, 2003
    Location:
    London, England
    #19
    Sadly not, just 1, 2 and 3... :rolleyes:

    Still, free for a year I'm not complaining, besides who wants to watch a bunch of armoured jessies poncing around a field? ;) ;) :D

    Cage fighting on 3 right here, right now... :D
     
  20. skunk macrumors G4

    skunk

    Joined:
    Jun 29, 2002
    Location:
    Republic of Ukistan
    #20
    I can't imagine anything worse. What bastards!
     
  21. Loge macrumors 68020

    Loge

    Joined:
    Jun 24, 2004
    Location:
    England
    #22
    Unfortunately, my NFL viewing reduced when Sky moved it to Extra - I'm not allowed to put a dish on the building where I live, so I've stayed with cable. I'll look forward to the 10mbps though :) (tw not ntl)
     
  22. BlizzardBomb macrumors 68030

    BlizzardBomb

    Joined:
    Jun 15, 2005
    Location:
    England
    #23
    Here we go, http://www.ntl.com/locales/gb/en/investors/presentations/Q205 Presentation.pdf.

    Page 23 of this presentation says that in the second half of 2005 the following will happen:

    1Mb -> 2Mb
    2Mb -> 3Mb
    3Mb -> 10Mb

    And then here http://www.ntl.com/mediacentre/press/display.asp?id=797 they talk about having a "Turbo Charge" button, letting you go faster for when you want to do heavy downloading etc.

    And at http://www.ntl.com/home/10mb/ they talk about launching unlimited services in 2006.
     

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